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Overview

People skills are various attributes and competencies that allow one to interact well with people. Having good people skills means maximizing productive and effective human interactions to everyone’s benefits.

People want to connect at a more humane level in the office. So, the more we demonstrate these abilities, the faster we can build trust and earn respect from others.

Discover how people skills can change and enhance our work environment. This highly participative and customized program is specially designed with practical application on all key areas of working with people.
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What You'll Learn

  • Acquire a strong overview and understanding of people skills to thrive at work
  • Learn different styles of communication and how to leverage using behavioural science
  • Strengthen listening skills and achieve breakthrough with better understanding
  • Learn easy questioning techniques to probe and obtain information
  • Learn essential verbal and non-verbal communication skills to build better connection
  • Learn the essence of building trust and the skills to build rapport instantly
  • Learn to navigate the challenges of conflict and dealing with difficult situation and people

Who Should Attend

This course is perfect for professionals at all levels who want to enhance their interpersonal skills, build stronger relationships, and improve their overall effectiveness in the workplace.
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Prerequisites

  • There is no prerequisite for this course

Learning Journey

Coming Soon...

Day 1
  • Introduction, clarifying methodology
  • Objectives and learning outcome
  • Recognize the importance of people skills at work
  • Self-assessment on personal communication competencies
  • Discuss contextualize challenges of people skills
  • Learn insights from behavioural model to improve communication with people
  • Understand different communication styles and its application
  • Learn effective verbal communication techniques
  • Listening and hearing aren’t the same thing
  • Learn phrases and words that enhance rapport
  • Building instant rapport with 5 easy ways
  • Asking the right questions and asking questions the right way
  • Learn to use funnel questioning techniques effectively
  • Key takeaways, summary, and feedback
Day 2
  • Recap of Day 1
  • Leverage on the knowledge of emotional intelligence to understand people
  • Learn non-verbal techniques to enhance people skills
  • Understand how body language reveals emotions and thoughts
  • The power of hands, arm, eye signals, touch, and posture
  • Knowing deceit signals
  • The significant and components of trust
  • Learn to build the trust edge
  • Employ methods of empathy to understand others
  • Recognize types of conflicts and its root causes
  • Develop strategies to resolve conflict for group collaboration and better relationship
  • Constructively manage criticism and learn how to respond to them
  • Handle diverse and difficult people with less stress and more understanding
  • Learn to manage stress and stressful situation using coping mechanism
  • Acquire greater level of personal control to navigate challenges
  • Learn to provide and receive the appropriate feedback
  • Key takeaways, summary, and feedback

Frequently Asked Questions (FAQs)

  • Why are soft skills important?

    In today's interconnected world, soft skills are essential for success in any field. They empower you to communicate effectively, build strong relationships, collaborate with others, and navigate complex situations with confidence.

    Whether you're aiming to advance your career, improve teamwork, or simply enhance your personal interactions, strong soft skills are crucial for achieving your goals.

  • What to expect for the training sessions?

    SoftSkills by Trainocate programs are designed to be engaging, interactive, and practical.

    You can expect a combination of expert instruction, group discussions, real-world case studies, and hands-on team building activities that will help you develop and apply essential soft skills in your professional and personal life.

    Our experienced trainers create a supportive and collaborative learning environment where you can gain valuable insights, build confidence, and enhance your interpersonal effectiveness.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 24 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

  • What if I'm looking for something different from what's available?

    We totally get it! Sometimes you need something a little more personalized to your specific needs. Maybe you're looking for a unique combination of soft skills, or perhaps you have a particular organizational challenge in mind that you want to address.

    Whatever it is, we'd love to hear more about your learning goals and how we can help you achieve them. Don't hesitate to reach out to us for a chat. We'll work closely with you to understand your needs and tailor a solution that fits perfectly.

    Whether it's a customized workshop, a blended learning program, or a combination of different soft skills training, we're confident we can create something that delivers real results for you and your team.

    Ready to take the next step? Sharmila Naidu is here to help! Drop her an email at sharmila.naidu@trainocate.com, and let's get started on your learning journey!

Funding Info

Skills Future Singapore

There are a few categories of eligibility. This can be segmented into:

Self Sponsored
  • Age 21 years to 39 years old can get up to 50% funding
  • Age 40 years old and above can get up to 70% funding
Company Sponsored (Non-SME)
  • Age 21 years to 39 years old can get up to 50% funding
  • Age 40 years old and above can get up to 70% funding
Company Sponsored (SME)
  • Age 21 years and above can get up to 70% funding

SSG Funding Requirements

  • Trainees must fulfil at least 80% attendance and pass the in-house assessment to be eligible for funding.
  • A functioning Singpass app is required for mandatory e-attendance scanning.
    • Trainees must scan their attendance twice daily using the Singpass app.
    • If you are unable to access Singpass, please inform us in advance so we can assist you.

Cancellation Policy

  • Requests for cancellation or deferment must be submitted in writing at least 14 days before the class start date.
  • Cancellation initiated less than 14 days before the class start will incur fee charges.
  • Approval is subject to Trainocate’s discretion. 

Refund Policy

  • Cancellation requests must be submitted at least 14 days before the class start date to receive a full refund with no charges.
  • Cancellations made 7 to 13 days before the class start date will incur a 50% course fee charge.
  • Cancellations made less than 7 days before the class start date will be charged 100% of the course fee.
  • Exceptions may be granted with Trainocate management approval.

Feedback Policy and Procedure

  • You may submit any feedback / complaints via email to  funding@trainocate.com.
  • All formal complaints will be handled within 7 working days from receipt with a written reply given.
  • Feedback given will be documented and used in continual service and delivery improvement.

Appeal Policy and Procedure

As a candidate in this course assessment, you may appeal your results if you disagree with them. To do so, submit your appeal via email to funding@trainocate.com within 3 working days of receiving your assessment results.


For more funding info and FAQs, click here.

Keep Exploring

Course Curriculum

Course Curriculum

Training Schedule

Training Schedule

Exam & Certification

Exam & Certification

FAQs

Frequently Asked Questions

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Improve yourself and your career by taking this course.

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