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Overview

Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Strategist: Direct, Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL4 – specifically in the areas that contribute to creating and sustaining an IT organization steeped in the growth mindset. The course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL4, is embedded into directing, planning and improving services in support of business objectives. This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking to innovate and improve IT services delivered to the business.
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What You'll Learn

On completion of this course, the following learning outcomes will be achieved:

  • Understand the key concepts of Direct, Plan and Improve
  • Understand the scope, principles and methods of what to be directed and planned
  • Understand the role of GRC and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement, organizational change management, communication, measurement and reporting
  • Understand and know how to direct, plan and improve value streams.

Who Should Attend

The target audience for this course and qualification are:

  • ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
  • ITSM practitioners of all levels involved in shaping direction and strategy or developing a continually improving team
  • Individuals who are pursuing the ITIL Managing Professional designation.
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Prerequisites

Candidates must already have achieved ITIL4 Foundation certification to qualify to sit the examination

Learning Journey

Coming Soon...

Module 1: Key Concepts of Direct, Plan and Improve

  • Direction and Planning
  • Improvement
  • Operating Models
  • Methods
  • Risks and Scope of Control
  • Vision and Mission
  • Strategy, Tactics and Operations
  • Governance, Compliance and Management
  • Policies, Control and Guidelines
  • Value, Outcomes, Cost and Risk

Module 2: Key Principles and Methods of Directions and Planning

  • Cascade Goals and Requirements
  • Define effective policies, control and guidelines
  • Placing decision making at the correct level

Module 3: Role of GRC And Integration of Principles and Methods to the Service Value System

  • Role of risk and risk management
  • Impact of governance on DPI
  • Controls

Module 4: Use Key Principles and Methods of Continual Improvements

  • Use the ITIL Continual Improvement model for the service value system
  • Identify assessment, objectives, outputs, requirements and criteria
  • Selecting an assessment method
  • Define and prioritize desired outcomes
  • Build and advocate a business case
  • Embedding continual improvement at all levels

Module 5: Use Key Principles and Methods of Communication, Organizational Change Management, Methods of Measurement and Reporting to Direct, Plan and Improve

  • Nature, scope and benefits of organizational change management
  • Identify and manage different stakeholders
  • Effective communication and feedback
  • Establish effective interface across the value chain
  • Define metrics and indicators to support objectives

Module 6: Understand and Know How to Direct, Plan and Improve Value Streams

  • Difference between practices and value streams
  • Addressing the 4 dimensions of service management
  • Applying ITI guiding principles
  • Value stream mapping
  • Optimizing workflow
  • Minimizing waste
  • Ensuring and utilizing feedback.
40

The format of the examination is:

  • 40 Multiple Choice Questions
  • 1 mark per correct answer
  • 28 marks required to pass (out of 40 available) – 70%
  • 90 minutes duration
  • Closed-book.

Frequently Asked Questions (FAQs)

  • Why get ITIL certified?

    ITIL is the world's leading framework for IT service management (ITSM). ITIL certifications validate your knowledge and skills in aligning IT services with business needs, improving efficiency, enhancing customer satisfaction, and reducing costs.

    ITIL-certified professionals are highly sought after by organizations seeking to optimize their IT operations and deliver value to their stakeholders.

  • What to expect for the examination?

    ITIL certification exams generally consist of multiple-choice questions that test your knowledge and understanding of ITIL concepts, principles, and processes.

    Some exams may also include scenario-based questions that assess your ability to apply ITIL practices in practical situations.

    Note: Certification requirements and policies may be updated by ITIL from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is ITIL certification valid for?

    The validity of your ITIL certification depends on the certification level:

    ITIL Foundation: The ITIL Foundation certification does not expire. It is considered a lifelong qualification, and there is no requirement for recertification.

    ITIL Intermediate, Managing Professional, and Strategic Leader: These certifications are valid for three years from the date of passing the exam. After three years, you must renew your certification by completing additional training or passing relevant exams to demonstrate that you have kept up-to-date with the evolving ITIL practices.

    ITIL Master: The ITIL Master certification does not expire, but it's essential to maintain your skills and stay current with industry trends and best practices to continue excelling in the IT service management domain.

    Note: Certification requirements and policies may be updated by ITIL from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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Course Curriculum

Course Curriculum

Training Schedule

Training Schedule

Exam & Certification

Exam & Certification

FAQs

Frequently Asked Questions

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