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Overview

This course covers the following key elements of Microsoft 365 administration: Microsoft 365 tenant management, Microsoft 365 identity synchronization, and Microsoft 365 security and compliance.

In Microsoft 365 tenant management, you learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, security groups, and administrative roles. You then transition to configuring Microsoft 365, with a primary focus on configuring Office client connectivity. Finally, you explore how to manage user-driven client installations of Microsoft 365 Apps for enterprise deployments.

The course then transitions to an in-depth examination of Microsoft 365 identity synchronization, with a focus on Azure Active Directory Connect and Connect Cloud Sync. You learn how to plan for and implement each of these directory synchronization options, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multifactor authentication and self-service password management.

In Microsoft 365 security management, you begin examining the common types of threat vectors and data breaches facing organizations today. You then learn how Microsoft 365’s security solutions address each of these threats. You are introduced to the Microsoft Secure Score, as well as to Azure Active Directory Identity Protection. You then learn how to manage the Microsoft 365 security services, including Exchange Online Protection, Safe Attachments, and Safe Links. Finally, you are introduced to the various reports that monitor an organization’s security health. You then transition from security services to threat intelligence; specifically, using Microsoft 365 Defender, Microsoft Defender for Cloud Apps, and Microsoft Defender for Endpoint.

Once you have this understanding of Microsoft 365’s security suite, you then examine the key components of Microsoft 365 compliance management. This begins with an overview of all key aspects of data governance, including data archiving and retention, Microsoft Purview message encryption, and data loss prevention (DLP). You then delve deeper into archiving and retention, paying particular attention to Microsoft Purview insider risk management, information barriers, and DLP policies. You then examine how to implement these compliance features by using data classification and sensitivity labels.
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What You'll Learn

  • Configure your company’s organization profile, which is essential for setting up for your company’s tenant.
  • Maintain minimum subscription requirements for your company.
  • Manage your services and add-ins by assigning more licenses, purchasing more storage, and so on.
  • Create a checklist that enables you to confirm your Microsoft Entra tenant meets your business needs.
  • Identify which user identity model best suited for your organization.
  • Create user accounts from both the Microsoft 365 admin center and Windows PowerShell.
  • Manage user accounts and licenses in Microsoft 365.
  • Recover deleted user accounts in Microsoft 365.
  • Perform bulk user maintenance in Microsoft Entra ID.
  • Create and manage guests and collaborate with them in SharePoint sites.
  • Create and manage contacts.
  • Describe the various types of groups available in Microsoft 365.
  • Create and manage groups using the Microsoft 365 admin center and Windows PowerShell.
  • Create and manage groups in Exchange Online and SharePoint Online.
  • Identify the factors that must be considered when adding a custom domain to Microsoft 365.
  • Plan the DNS zones used in a custom domain.
  • Plan the DNS record requirements for a custom domain.
  • Add a custom domain to your Microsoft 365 deployment.
  • Describe how Outlook uses Autodiscover to connect an Outlook client to Exchange Online.
  • Identify the DNS records needed for Outlook and other Office-related clients to automatically locate the services in Microsoft 365 using the Autodiscover process.
  • Describe the connectivity protocols that enable Outlook to connect to Microsoft 365.
  • Identify the tools that can help you troubleshoot connectivity issues in Microsoft 365 deployments.
  • Describe the Azure RBAC permission model used in Microsoft 365.
  • Describe the most common Microsoft 365 admin roles.
  • Identify the key tasks assigned to the common Microsoft 365 admin roles.
  • Delegate admin roles to partners.
  • Manage permissions using administrative units in Microsoft Entra ID.
  • Elevate privileges to access admin centers by using Microsoft Entra ID Privileged Identity Management.
  • Monitor your organization's Microsoft 365 service health in the Microsoft 365 admin center.
  • Implement Microsoft 365 network connectivity for assessments and insights.
  • Implement Microsoft 365 Backup (Preview) for fast content backup and restoration.
  • Develop an incident response plan to deal with incidents that can occur with your Microsoft 365 service.
  • Request assistance from Microsoft to address technical, presales, billing, and subscription support issues.
  • Describe the Microsoft 365 Apps for enterprise functionality.
  • Plan a deployment strategy for Microsoft 365 Apps for enterprise.
  • Complete a user-driven installation of Microsoft 365 Apps for enterprise.
  • Deploy Microsoft 365 Apps for enterprise with Microsoft Endpoint Configuration Manager.
  • Identify the mechanisms for managing centralized deployments of Microsoft 365 Apps for enterprise.
  • Deploy Microsoft 365 Apps for enterprise with the Office Deployment Toolkit.
  • Describe how to manage Microsoft 365 Apps for enterprise updates.
  • Determine which update channel and application method applies for your organization.
  • Identify how Microsoft Viva Insights can help improve collaboration behaviors in your organization.
  • Describe how the Personal insights app analyzes how you work.
  • Describe how the Team insights app provides visibility into team work habits that might lead to stress and burnout.
  • Describe how the Organization insights app enables managers to see how their work culture affects employee wellbeing.
  • Describe how the Advanced insights app addresses critical questions about resiliency and work culture.
  • Describe the Microsoft 365 authentication and provisioning options
  • Explain the two identity models in Microsoft 365 - cloud-only identity and hybrid identity
  • Explain the three authentication methods in the hybrid identity model - Password hash synchronization, Pass-through authentication, and federated authentication
  • Describe how Microsoft 365 commonly uses directory synchronization
  • Identify the tasks necessary to configure your Azure Active Directory environment.
  • Plan directory synchronization to synchronize your on-premises Active Directory objects to Azure AD.
  • Identify the features of Microsoft Entra Connect Sync and Microsoft Entra Cloud Sync.
  • Choose which directory synchronization best fits your environment and business needs.
  • Configure Microsoft Entra Connect Sync and Microsoft Entra Cloud Sync prerequisites.
  • Set up Microsoft Entra Connect Sync and Microsoft Entra Cloud Sync.
  • Monitor synchronization services using Microsoft Entra Connect Health.
  • Ensure users synchronize efficiently.
  • Manage groups with directory synchronization.
  • Use Microsoft Entra Connect Sync Security Groups to help maintain directory synchronization.
  • Configure object filters for directory synchronization.
  • Explain how Microsoft Identity Manager helps organizations manage and synchronize user identities across their organizations and hybrid environments.
  • Troubleshoot directory synchronization using various troubleshooting tasks and tools.
  • Describe techniques hackers use to compromise user accounts through email.
  • Describe techniques hackers use to gain control over resources.
  • Describe techniques hackers use to compromise data.
  • Mitigate an account breach.
  • Prevent an elevation of privilege attack.
  • Prevent data exfiltration, data deletion, and data spillage.
  • Describe the Zero Trust approach to security in Microsoft 365.
  • Describe the principles and components of the Zero Trust security model.
  • Describe the five steps to implementing a Zero Trust security model in your organization.
  • Explain Microsoft's story and strategy around Zero Trust networking.
  • Manage user passwords.
  • Create Conditional Access policies.
  • Enable security defaults.
  • Describe pass-through authentication.
  • Enable multifactor authentication.
  • Describe self-service password management.
  • Implement Microsoft Entra Smart Lockout.
  • Identify the features of Microsoft Defender for Office 365 that enhance email security in a Microsoft 365 deployment
  • Explain how Microsoft Defender for Identity identifies, detects, and investigates advanced threats, compromised identities, and malicious insider actions directed at your organization
  • Explain how Microsoft Defender for Endpoint helps enterprise networks prevent, detect, investigate, and respond to advanced threats
  • Describe how Microsoft 365 Threat Intelligence can be beneficial to your organization’s security officers and administrators
  • Describe how Microsoft Cloud App Security enhances visibility and control over your Microsoft 365 tenant through three core areas
  • Describe the benefits of Secure Score and what kind of services can be analyzed
  • Describe how to collect data using the Secure Score API
  • Describe how to use the tool to identify gaps between your current state and where you would like to be regarding security
  • Identify actions that increase your security by mitigating risks
  • Explain where to look to determine the threats each action mitigates and the impact it has on users
  • Describe how PIM enables you to manage, control, and monitor access to important resources in your organization.
  • Configure the PIM role assignment process for use in your organization.
  • Understand how PIM audit history enables you to see all the user assignments and activations within a given time period for all privileged roles.
  • Describe Azure Identity Protection (AIP) and what kind of identities can be protected
  • Enable the three default protection policies in AIP
  • Identify the vulnerabilities and risk events detected by AIP
  • Plan your investigation in protecting cloud-based identities
  • Plan how to protect your Azure Active Directory environment from security breaches
  • Describe how Exchange Online Protection analyzes email to provide anti-malware and anti-spam protection.
  • List several mechanisms used by Exchange Online Protection to filter spam and malware.
  • Describe other solutions administrators might implement to provide extra protection against phishing and spoofing.
  • Understand how EOP provides protection against outbound spam.
  • Describe how the Safe Attachments feature in Microsoft Defender for Office 365 blocks zero-day malware in email attachments and documents.
  • Describe how the Safe Links feature in Microsoft Defender for Office 365 protects users from malicious URLs embedded in email and documents that point to malicious websites.
  • Create outbound spam filtering policies.
  • Manage email access with the Restrict Access list and the Tenant Allow/Block list.
  • Submit messages, URLs, files, and attachments to Microsoft for analysis.
  • Create and modify a Safe Attachments policy using Microsoft Defender XDR
  • Create a Safe Attachments policy by using PowerShell
  • Configure a Safe Attachments policy
  • Describe how a transport rule can disable a Safe Attachments policy
  • Describe the end-user experience when an email attachment is scanned and found to be malicious
  • Create and modify a Safe Links policy using Microsoft Defender XDR
  • Create a Safe Links policy using PowerShell
  • Configure a Safe Links policy
  • Describe how a transport rule can disable a Safe Links policy
  • Describe the end-user experience when Safe Links identifies a link to a malicious website embedded in email, and a link to a malicious file hosted on a website
  • Describe how threat intelligence in Microsoft 365 is powered by the Microsoft Intelligent Security Graph.
  • Create alerts that can identify malicious or suspicious events.
  • Understand how the automated investigation and response process works in Microsoft Defender XDR.
  • Describe how threat hunting enables security operators to identify cybersecurity threats.
  • Describe how Advanced hunting in Microsoft Defender XDR proactively inspects events in your network to locate threat indicators and entities.
  • Describe how Microsoft Defender for Cloud Apps provides improved visibility into network cloud activity and increases the protection of critical data across cloud applications.
  • Explain how to deploy Microsoft Defender for Cloud Apps.
  • Control your cloud apps with file policies.
  • Manage and respond to alerts generated by those policies.
  • Configure and troubleshoot Cloud Discovery.
  • Describe how Microsoft Defender for Endpoint helps enterprise networks prevent, detect, investigate, and respond to advanced threats.
  • Onboard supported devices to Microsoft Defender for Endpoint.
  • Implement the Threat and Vulnerability Management module to effectively identify, assess, and remediate endpoint weaknesses.
  • Configure device discovery to help find unmanaged devices connected to your corporate network.
  • Lower your organization's threat and vulnerability exposure by remediating issues based on prioritized security recommendations.
  • Describe the protection stack provided by Microsoft Defender for Office 365.
  • Understand how Threat Explorer can be used to investigate threats and help to protect your tenant.
  • Describe the Threat Tracker widgets and views that provide you with intelligence on different cybersecurity issues that might affect your company.
  • Run realistic attack scenarios using Attack Simulator to help identify vulnerable users before a real attack impacts your organization.
  • Protect sensitive data with Microsoft Purview Information Protection.
  • Govern organizational data using Microsoft Purview Data Lifecycle Management.
  • Minimize internal risks with Microsoft Purview Insider Risk Management.
  • Explain the Microsoft Purview eDiscovery solutions.
  • Enable and disable an archive mailbox in the Microsoft Purview compliance portal and through Windows PowerShell.
  • Run diagnostic tests on an archive mailbox.
  • Learn how retention labels can be used to allow or block actions when documents and emails are declared records.
  • Create your file plan for retention and deletion settings and actions.
  • Determine when items should be marked as records by importing an existing plan (if you already have one) or create new retention labels. Restore deleted data in Exchange Online and SharePoint Online.
  • Explain how a retention policies and retention labels work.
  • Identify the capabilities of both retention policies and retention labels.
  • Select the appropriate scope for a policy depending on business requirements.
  • Explain the principles of retention.
  • Identify the differences between retention settings and eDiscovery holds.
  • Restrict retention changes by using preservation lock.
  • Describe the features of Microsoft Purview Message Encryption.
  • Explain how Microsoft Purview Message Encryption works and how to set it up.
  • Define mail flow rules that apply branding and encryption templates to encrypt email messages.
  • Add organizational branding to encrypted email messages.
  • Explain the extra capabilities provided by Microsoft Purview Advanced Message Encryption.
  • Describe how Microsoft 365 helps organizations manage risks, protect data, and remain compliant with regulations and standards.
  • Plan your beginning compliance tasks in Microsoft Purview.
  • Manage your compliance requirements with Compliance Manager.
  • Manage compliance posture and improvement actions using the Compliance Manager dashboard.
  • Explain how an organization's compliance score is determined.
  • Describe insider risk management functionality in Microsoft 365.
  • Develop a plan to implement the Microsoft Purview Insider Risk Management solution.
  • Create insider risk management policies.
  • Manage insider risk management alerts and cases.
  • Describe how information barriers can restrict or allow communication and collaboration among specific groups of users.
  • Describe the components of an information barrier and how to enable information barriers.
  • Understand how information barriers help organizations determine which users to add or remove from a Microsoft Team, OneDrive account, and SharePoint site.
  • Describe how information barriers prevent users or groups from communicating and collaborating in Microsoft Teams, OneDrive, and SharePoint.
  • Describe how Data Loss Prevention (DLP) is managed in Microsoft 365.
  • Understand how DLP in Microsoft 365 uses sensitive information types and search patterns.
  • Describe how Microsoft Endpoint DLP extends the DLP activity monitoring and protection capabilities to devices.
  • Describe what a DLP policy is and what it contains.
  • Understand how adaptive protection integrates Insider Risk Management with DLP.
  • View DLP policy results using both queries and reports.
  • Create a data loss prevention implementation plan. Implement Microsoft 365's default DLP policy.
  • Create a custom DLP policy from a DLP template and from scratch.
  • Create email notifications and policy tips for users when a DLP rule applies.
  • Create policy tips for users when a DLP rule applies
  • Configure email notifications for DLP policies
  • Explain the benefits and pain points of creating a data classification framework.
  • Identify how data classification of sensitive items is handled in Microsoft 365.
  • Understand how Microsoft 365 uses trainable classifiers to protect sensitive data.
  • Create and then retrain custom trainable classifiers.
  • Analyze the results of your data classification efforts in Content explorer and Activity explorer.
  • Implement Document Fingerprinting to protect sensitive information being sent through Exchange Online.
  • Describe how sensitivity labels let you classify and protect your organization's data
  • Identify the common reasons why organizations use sensitivity labels
  • Explain what a sensitivity label is and what they can do for an organization
  • Configure a sensitivity label's scope
  • Explain why the order of sensitivity labels in your admin center is important
  • Describe what label policies can do
  • Create a deployment strategy for implementing sensitivity labels that satisfies your organization's requirements.
  • Enable sensitivity labels in SharePoint Online and OneDrive so they can use encrypted files.
  • Create and configure sensitivity labels.
  • Publish sensitivity labels by creating a label policy.
  • Identify the differences between removing and deleting sensitivity labels.

Who Should Attend

This course is designed for persons aspiring to the Microsoft 365 Administrator role and have completed at least one of the Microsoft 365 role-based administrator certification paths.
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Prerequisites

  • Students should have completed a role-based administrator training collection such as Messaging, Teamwork, Security and Compliance, or Collaboration.
  • Students should have a proficient understanding of DNS and basic functional experience with Microsoft 365 services.
  • Students must have a proficient understanding of general IT practices.
  • Students should have a working knowledge of PowerShell.

Learning Journey

Want to boost your career in Microsoft? Click on the roles below to see the learning pathways, specially designed to give you the skills to succeed.

1. MS-102 Configure your Microsoft 365 tenant

This learning path provides instruction on how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscriptions, user accounts and licenses, groups, custom domains, and client connectivity.

Click here to know more

2. MS-102 Manage your Microsoft 365 tenant

This learning path provides instruction on how to manage your Microsoft 365 tenant, including administrative roles, tenant health and services, Microsoft 365 Apps for enterprise, and workplace analytics using Microsoft Viva Insights.

Click here to know more

3. MS-102 Implement identity synchronization

This learning path examines how organizations should plan for and implement identity synchronization in a hybrid Microsoft 365 deployment. You learn how to implement Microsoft Entra Connect Sync and Microsoft Entra Cloud Sync, and how to manage synchronized identities.

Click here to know more

4. Manage identity and access in Microsoft 365

This learning path examines the threat vectors and data breaches organizations face today in their cybersecurity landscape, and the wide range of security solutions that Microsoft 365 provides to combat those threats.

Click here to know more

5. MS-102 Manage your security services in Microsoft Defender XDR

This learning path examines how to manage the Microsoft 365 security services, with a special focus on security reporting and managing the Safe Attachments and Safe Links features in Microsoft Defender for Office 365.

Click here to know more

6. MS-102 Implement threat protection by using Microsoft Defender XDR

This learning path examines how to manage the Microsoft 365 threat intelligence features that provide organizations with insight and protection against the internal and external cyber-attacks that threaten their tenants.

Click here to know more

7. MS-102 Explore data governance in Microsoft 365

This learning path introduces you to the data governance features of Microsoft 365, which serve regulatory compliance, can facilitate eDiscovery, and are part of a business strategy to protect the integrity of the data estate.

Click here to know more

8. MS-102 Implement compliance in Microsoft 365

This learning path provides instruction on implementing the Microsoft 365 data governance features, including how to calculate your compliance readiness, implement compliance solutions, and create information barriers, DLP policies, and policy tips.

Click here to know more

9. MS-102 Manage compliance in Microsoft 365

This learning path provides instruction on managing the Microsoft 365 data governance features, including how to implement retention in email, sensitivity labels, and Windows Information Protection, and how to troubleshoot data loss prevention issues.

Click here to know more

Skills measured

  • Deploy and manage a Microsoft 365 tenant
  • Implement and manage Microsoft Entra identity and access
  • Manage security and threats by using Microsoft 365 Defender
  • Manage compliance by using Microsoft Purview

Frequently Asked Questions (FAQs)

  • Why get Microsoft certified?

    Microsoft certifications validate your skills and expertise in Microsoft technologies and solutions, demonstrating your ability to design, implement, and manage cutting-edge technologies.

    These certifications are globally recognized and highly sought after by employers, as they signify your proficiency in using Microsoft products and services to drive innovation and solve business challenges.

    Microsoft-certified professionals are in high demand, opening doors to new career opportunities and higher earning potential.

  • What to expect for the examination?

    Microsoft certification exams are designed to assess your knowledge and skills in specific Microsoft technologies and solutions.

    Exams typically consist of multiple-choice, multiple-select, and case study questions, and some may include lab simulations to evaluate your practical skills.

    Note: Certification requirements and policies may be updated by Microsoft from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is Microsoft certification valid for?

    Most Microsoft role-based and specialty certifications are valid for one year from the date of passing the exam.

    To maintain your certification, you will need to renew it annually by passing a free online assessment on Microsoft Learn.

    However, Microsoft Applied Skills credentials and Fundamentals certifications do not expire.

    Note: Certification requirements and policies may be updated by Microsoft from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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