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Overview

Service Management Overview; Service Management Planning; Service Management Considerations; Service Management Front Office; Service Management Back Office; Measuring Success and Planning for the Future.

  • Discuss service management business drivers and benefits

  • Discuss ITaaS transformation program planning and outcomes

  • Define service management terminology and lifecycle

  • Apply a practical approach to the phases of the service lifecycle from a front and back office perspective

  • List measures of success and plan for the future
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What You'll Learn

Gain in-depth knowledge of the critical roles and strategies for establishing a service management front office to support the development of services. Review the foundational back office processes to understand the operational framework necessary to support the delivery of services. Throughout the course, lab exercises, case studies and real world examples will reinforce concepts of service management design and implementation.

Who Should Attend

Benefits those responsible for design, development, and implementation of services management strategy within their organization.
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Prerequisites

N/A

Learning Journey

Coming Soon...

Module 1: Service Management Overview

  • Define service management business drivers
  • Summarize the benefits of service management
  • Discuss essential service management concepts and the service life-cycle
  • Discuss the transformation framework of ITaaS from a service

Module 2: Service Management Planning

  • Discuss the ITaaS program for establishing service management
  • Discuss the program initiation steps and program strategy
  • Discuss IT maturity model and baseline
  • Review sample program structure and essential work streams
  • Discuss program implementation considerations and outcomes

Module 3: Service Management Considerations

  • Discuss popular IT management frameworks
  • Explain the service lifecycle used for this course
  • Discuss the aspects of service lifecycle within the ITaaS framework
  • Review sample services and introduce the chosen service for this course

Module 4: Service Management Front Office

  • Discuss components of the Strategy phase of the service lifecycle
  • Discuss components of the Design phase of the service lifecycle

Module 5: Service Management Back Office

  • Discuss components of the Build phase of the service lifecycle
  • Discuss components of the Launch phase of the service lifecycle
  • Discuss components of the Operate phase of the service lifecycle

Module 6: Measuring Success and Planning for the Future

  • List contributors and methods used to determine and quantify service success.
  • Discuss measuring and reporting attributes and capabilities
  • Discuss the impact of emerging trends on Service Management
<p>This course is not associated with any Certification.</p> 

Frequently Asked Questions (FAQs)

  • Why get Dell EMC certified?

    Dell EMC certifications validate your skills and expertise in managing and optimizing Dell EMCs industry-leading IT infrastructure solutions.

    These certifications demonstrate your commitment to professional development and can open doors to new career opportunities in data storage, data protection, servers, networking, and cloud technologies.

  • What to expect for the examination?

    Dell EMC offers a variety of certification exams across different technology tracks and skill levels.

    The exams typically consist of multiple-choice questions, and some may include scenario-based questions that assess your ability to apply your knowledge in real-world situations.

    Note: Certification requirements and policies may be updated by Dell EMC from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is Dell EMC certification valid for?

    Most Dell EMC Proven Professional certifications do not expire. They will continue to be valid as issued, and you don't need to recertify.

    However, certain certifications achieved in 2022 or 2023 may be eligible for a new skill certification under Dell's updated program.

    For any certifications that do expire, the expiration date will be clearly noted in the candidate's CertTracker account. You will also receive notification emails about upcoming expirations.

    Note: Certification requirements and policies may be updated by Dell EMC from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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