Privacy Policy

Thank you for choosing Trainocate, Sri Lanka’s largest IT and human capability development training provider. With a global presence in 15 countries, Trainocate is a leading training provider delivering cutting edge training and certifications which are industry recognized and help professionals expedite their career advancement. With more than 25+ years of experience in the field, Trainocate is an Authorized Training Partner with esteemed and prestigious technology partners of the IT & Business industry. Our core career competencies include Analytics, Artificial Intelligence, Big Data, Cloud Computing, Data Science, Dev Ops, and Machine Learning. We have Premier Partnerships & Affiliations with leading vendors and organizations like Microsoft, AWS, Cisco, CompTIA, Google Cloud (GCP), NetApp, IBM, Red Hat, Trend Micro, VMware, and many others.

We at Trainocate respect your privacy and want you to understand how we collect, use, and share your data. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data to provide you with access to IT & Business Training along with lab services so we can complete requests that you make via the Site. If you have created a profile/registered with us, you will have been asked to tick to agree to provide this information to access our services. This consent provides us with the legal permissions we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our services.

Trainocate collects information about you in the following ways:

  • When any information is requested through lead generation form, messages, or calls.
  • While registering for a course.
  • When communicating with Trainocate for further assistance.
  • While making payment for any service.
  • Connecting with us through our social media profiles/pages/groups on Facebook, LinkedIn, Instagram, Twitter, Pinterest.

Cookies

Trainocate uses cookies, tracking pixels and related technologies from third parties like Google, Facebook, and affiliate marketing agencies. Cookies are small data files that are served by third party tools and stored on your device. We use cookies dropped by us or third parties for a variety of purposes including operating and personalizing the website. Cookies may also be used to track how you use the site to target ads to you on other websites.

Disabling cookies

You can typically remove or reject cookies via your browser settings. To do this, follow the instructions provided by your browser (usually located within the “settings”, “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings. If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognise your computer or mobile device and you may need to log in every time you visit our Site.

We may use your personal data as follows:

  • to operate, maintain, and improve Services.
  • if you have an account with us, to manage your account, including to communicate with you regarding your account.
  • to respond to your comments and questions and to provide customer service.
  • with your consent, to send you marketing e-mails about upcoming promotions, and other news, including information about products and services offered by us. You may opt out of receiving such information at any time.
  • to link or combine user information with other personal data.

Third-Party Sites

Our Site may contain links to third-party websites and features. This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them.

Method of Payment

We accept payments online via PayPal in USD. Refunds will be done only through the Original Mode of Payment.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third party.

The Website Policies and Terms & Conditions may be updated occasionally to meet changing requirements and standards. Therefore, customers are encouraged to frequently visit our privacy policy page to be updated about the changes. Modifications will be effective on the day they are posted.

Complaints

We are committed to resolving any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us at: srilanka@trainocate.com We will reply to your complaint as soon as we can. We hope to resolve any complaint brought to our attention.

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