Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realise value. Many organizations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications.
ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.
ITIL4 provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources, adopt emerging technologies into their IT operations to compete within the complex modern landscape.
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Private training brings the classroom or virtual classroom experience to your office or a preferred offsite location. Convenient, practical, and effective training tailored to your company's needs.
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On completion of this course, the following learning outcomes will be achieved:
Module 1: Understand Key Concepts of Service Management
Module 2: ITIL Guiding Principles
Module 3: ITIL Service Value System
Module 4: ITIL Practices
The target audience for this course and qualification are:
There are no prerequisites to attending the ITIL Foundation course or for sitting for the ITIL Foundation certification examination.
Participants who successfully complete the course and pass the examination will be recognized as certified with ITIL Foundation under the AXELOS certification scheme. Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only.