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ITIL 4 Foundation Training
ITIL 4 Foundation
ITIL 4 Foundation
ITIL® 5 Foundation
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ITILFB : ITIL Foundation Bridge (Version 5)
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ITIL® 5 Foundation Training

Navigate the Fourth Industrial Revolution with the world's most popular ITSM framework.

Overview

Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.

  • ITIL is the most widely adopted framework for managing technology-based services and creating value for stakeholders.
  • ITIL has evolved beyond IT service management into a best-practice framework for digital product and service management.

    • Delve into the core ITIL principles and practices. Future-proof your career with in-demand skills and reach attractive roles spanning product, service, experience, strategy and transformation.

    What You Will Learn

    • Understand the key concepts of digital product and service management
    • Understand the ITIL Four Dimensions of Product and Service Management
    • Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
    • Understand ITIL Management Practices
    • Understand service relationships
    • Understand the ITIL Value System (ITIL VS)
    • Understand the ITIL Product and Service Lifecycle Model and the value chain activities
    • Understand the benefits of value stream mapping and management
    • Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)

    Course Curriculum

    Module 1: Key Concepts of Digital Product and Service Management
    • Understand the key differences between ITIL 4 and ITIL Foundation (Version 5)
    • Explain the ITIL Product and Service Lifecycle
    • Understand value co-creation, including value, cost, risk, output, and outcome
    • Define the key concepts of service, product, digital product, and digital service
    • Define and explain service offerings, including service actions, transfer of goods, and access to resources
    Module 2: Service Relationships
    • Define the key concepts of organization, service provider, service consumer, and digital product vendor
    • Define the concept of the service journey
    • Define service quality and service level
    • Understand the roles of service providers, service consumers, and digital product vendors within service relationships
    • Define and distinguish basic, cooperative, and collaborative (partnership) service relationships
    • Define the roles of sponsor, customer, and user
    • Define a Service Level Agreement (SLA)
    Module 3: The ITIL Value System
    • Know the components of the ITIL Value System and their role in an organization, including guiding principles, governance, the value chain, management practices, and continual improvement
    • Explain the ITIL Value System and its purpose in enabling value co-creation through products and services
    Module 4: Governance
    • Define governance and its role in directing and controlling an organization
    • Explain the enabling nature of governance and the key activities through which governance supports value co-creation
    Module 5: ITIL Guiding Principles
    • Explain how the ITIL Guiding Principles should be applied in different contexts
    • Explain how feedback contributes to value co-creation
    • Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement
    Module 6: Value Chain and ITIL Management Practices
    • Identify the purpose of each ITIL Product and Service Lifecycle activity within the value chain
    • Explain how value chain activities are supported by management practices to enable value creation
    • Explain the structure and benefits of the Official ITIL Practice Guides
    • Recall key terms and definitions related to value chain activities
    • Understand the role of management practices within the ITIL Value System
    Module 7: Value Streams: Mapping and Management
    • Know the purpose and key concepts of value stream mapping and management
    • Understand the relationship between digital value stream mapping and value stream management
    Module 8: Continual Improvement
    • Describe continual improvement within the ITIL Value System and its role in organizations
    • Understand the steps of the ITIL Continual Improvement Model
    Module 9: The ITIL Four Dimensions of Product and Service Management
    • Explain the ITIL Four Dimensions of Product and Service Management and their importance in a holistic approach
    • Understand the ITIL AI Capability Model
    • Understand how AI can assist in the product and service lifecycle
    Module 10: ITIL and Other Frameworks Integration
    • Understand how ITIL and DevOps complement each other across the product and service lifecycle
    • Understand why project management is important when applying ITIL practices
    • Recognize how ITIL practices can effectively collaborate with DevOps ways of working
    • Understand how ITIL can be combined with PRINCE2 Project Management or PRINCE2 Agile to deliver products and services effectively

    Audience

    • Professionals who have completed ITIL 4 Foundation and are looking for a smooth transition to ITIL 5 Foundation and its updated framework.
    • ITIL 4 Foundation holders seeking deeper knowledge of digital product and service management and how to deliver measurable business value.
    • Individuals aiming to pursue advanced ITIL 5 qualifications, for which the ITIL 5 Foundation serves as a prerequisite.

    Prerequisites

    Professionals who have completed ITIL 4 Foundation and are looking for a smooth transition to ITIL 5 Foundation and its updated framework.
    Date 10th - 12th June 2026
    Time 9 AM - 5 PM IST
    Duration 3 Days

    ITILFB : ITIL Foundation Bridge (Version 5)

    Navigate the Fourth Industrial Revolution with the world's most popular ITSM framework.

    Overview

    Welcome to the ITIL® Foundation Bridge (Version 5) course.
    This course is for anyone who is preparing to sit the ITIL ®Foundation Bridge (Version 5) exam. ITIL® Foundation Bridge (Version 5):

  • introduces you to the key concepts of digital product and service management not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations.
  • provides an overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.
  • enables you to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services.
  • explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.

    • This introductory module outlines the course objectives and provides an overview of ITIL® Foundation Bridge (Version 5), including the certification process.
    The primary goal of this course is to prepare you to successfully achieve a passing score in the ITIL® Foundation Bridge (Version 5) exam.

    What You Will Learn

    • Digital product and service management in ITIL (Version 5)
    • The ITIL Value System (ITIL VS)
    • The ITIL Product and Service Lifecycle Model and the value chain activities
    • The ITIL Four Dimensions of Product and Service Management
    • Service relationships in the context of digital products and services
    • Governance and the ITIL Guiding Principles in ITIL (Version 5)
    • Value stream and their management
    • How AI affects ITIL, what AI Governance is, and how ITIL integrates with other frameworks (PRINCE2® and DEVOPS INSTITUTE®)

    Course Curriculum

    Module 1: Key Concepts of Digital Product and Service Management
    • Define digital product and service management and its purpose
    • Define the ITIL Product and Service Lifecycle as a core concept of digital product and service management
    • Explain how service offerings and service interactions support service consumption
    • Understand the difference between outputs and outcomes
    • Define product, service, digital product, and digital service as key concepts
    • Define service offerings and service interactions
    • Define value, value co-creation, cost, and risk in service management
    Module 2: Service Relationships
    • Explain how utility, warranty, user experience, and sustainability contribute to value co-creation
    • Define basic, cooperative, and collaborative service relationships
    • Understand the differences between basic, cooperative, and collaborative service relationships
    • Define key service relationship concepts, including service provider, service consumer, digital product vendor, service journey, service quality, service level, and Service Level Agreement (SLA)
    • Understand the differences between service providers, service consumers, and digital product vendors
    Module 3: The ITIL Value System (ITIL VS)
    • Know the components of the ITIL Value System and their role in an organization, including guiding principles, governance, the value chain, management practices, and continual improvement
    • Explain the ITIL Value System and its purpose in enabling value co-creation through products and services
    Module 4: Governance
    • Define governance and its role in directing and controlling an organization
    • Explain the enabling nature of governance and the key activities through which governance supports value co-creation
    Module 5: ITIL Guiding Principles
    • Explain how feedback contributes to value co-creation
    • Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement
    • Explain how the ITIL Guiding Principles should be applied in different contexts
    Module 6: Value Chain and ITIL Management Practices
    • Identify the purpose of each ITIL Product and Service Lifecycle activity within the value chain
    • Explain how value chain activities are supported by management practices to enable value creation
    • Explain the structure and benefits of the Official ITIL Practice Guides
    • Recall key terms and definitions related to value chain activities
    • Understand the role of management practices within the ITIL Value System
    Module 7: Value Streams, Mapping and Management
    • Know the purpose and key concepts of value stream mapping and management
    • Understand the relationship between digital value stream mapping and value stream management
    Module 8: Continual Improvement
    • Describe continual improvement within the ITIL Value System and its role in organizations
    • Understand the steps of the ITIL Continual Improvement Model
    Module 9: The Four Dimensions of Product and Service Management
    • Explain the ITIL Four Dimensions of Product and Service Management and their importance in a holistic approach
    • Understand the ITIL AI Capability Model
    • Understand how AI can assist in the product and service development lifecycle
    Module 10: ITIL and Other Frameworks Integration
    • Understand how ITIL and DevOps complement each other across the product and service lifecycle
    • Understand why project management is important when applying ITIL practices
    • Recognize how ITIL practices can effectively collaborate with DevOps ways of working
    • Understand how ITIL can be combined with PRINCE2 Project Management or PRINCE2 Agile to deliver products and services effectively

    Audience

    • Individuals at the start of their journey in Service Management ITSM Managers and aspiring ITSM Managers
    • Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery
    • Existing ITIL qualification holders wishing to update their knowledge

    Prerequisites

    There are no prerequisites to attending the course or sitting for the examination.
    Date 19th June 2026
    Time 9 AM - 5 PM IST

    ITIL 5 Foundation Certification and ITIL Foundation Bridge Version

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