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ITIL4F - ITIL4® Foundation

Price Per pax: LKR 45000/- (Training only)

Exam Voucher:
LKR 75000/-
Exam Voucher
With One Retake: LKR 88500/-

Placeholder image  20th Feb 2025

Placeholder image  11:30 AM - 6:00 PM IST

Placeholder image 2 Days   |    Placeholder image  VILT

Overview

ITIL is essential for businesses, supporting transformation and driving value. ITIL4 equips organizations to adapt to the Fourth Industrial Revolution, marked by breakthroughs in AI, IoT, and robotics. It provides a flexible framework to align human, digital, and physical resources, enabling the integration of emerging technologies into IT operations. This helps companies compete in today's fast-evolving digital landscape, ensuring they stay agile and innovative. Investing in ITIL qualifications enhances workforce skills, helping businesses thrive in the new era of technological disruption.

Objectives

On completion of this course, the following learning outcomes will be achieved:
  • Understand key service management concepts
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of selected ITIL practices with focus on key selected practices

    • Content: - Module: ITIL Guiding Principles

    Day 1
    1. Introduction to ITIL
    2. Key concepts of service management
    3. Four dimensions of service management
      i. Organizations and people
      ii. Information and technology
      iii. Partners and suppliers
      iv. Value streams and processes
    4. Introduction to Service value system
    5. The Guiding principles
      i. Focus on value
      ii. Start where you are
      iii. Progress iteratively with feedback
      iv. Think and work holistically
      v. Collaborate and promote visibility
      vi. Keep it simple and practical
      vii. Optimize and automate
    6. Governance
    7. Service Value chain
      i. Plan
      ii. Engage
      iii. Design and transition
      iv. Obtain/build
      v. Deliver and support
      vi. Improve
    Day 2
    8. Management Practices
      i. Relationship management
      iii. Information security
      management
      iii. Supplier management
      iv. Incident management
      v. Problem management
      vi. Change enablement
      vii. Service desk
      viii. IT asset management
      ix. Service configuration management
      x. Service level management
      xi. Monitoring and event management
      xii. Release management
      xiii. Deployment management
      xiv . Service request management
    9. Continual Improvement
    10. Exam preparation

    Audience

    The target audience for this course and qualification are:
  • Individuals at the start of their journey in Service Management ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

    • Prerequisites

    There are no prerequisites to attending the ITIL Foundation course or for sitting for the ITIL Foundation certification examination.

    Certification

    Participants who successfully complete the course and pass the examination will be recognized as certified with ITIL Foundation under the AXELOS certification scheme. Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only.
  • There are case studies, practical guidance and examples that can be used, as well as further deep dives into the current and new guidance.
  • Today there is a very complicated and complex business context to IT enabled services, and there is no single path to navigate it, but the further supplementary content and CPD (Continuing Professional Development) activity on the site will help with that navigation.
  • The supplementary content and supporting CPD activities are extremely useful to candidates as they provide further clarity on specific areas of knowledge when using ITIL

    • EXAMINATION FORMAT
  • 40 Multiple Choice Questions
  • 1 mark per correct answer
  • 26 marks required to pass (out of 40 available) – 65%
  • One hour duration
  • Closed Book Style



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