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ITIL4F - ITIL4® Foundation
Price Per pax: 150 USD
10th & 11th Oct 2024 | 
9:00 AM - 5:00 PM
2 Days | 
VILT
Overview
ITIL is essential for businesses, supporting transformation and driving value. ITIL4 equips organizations to adapt to the Fourth Industrial Revolution, marked by breakthroughs in AI, IoT, and robotics. It provides a flexible framework to align human, digital, and physical resources, enabling the integration of emerging technologies into IT operations. This helps companies compete in today's fast-evolving digital landscape, ensuring they stay agile and innovative. Investing in ITIL qualifications enhances workforce skills, helping businesses thrive in the new era of technological disruption.
Objectives
On completion of this course, the following learning outcomes will be achieved:
Understand key service management concepts
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of selected ITIL practices with focus on key selected practices
Content: - Module: ITIL Guiding Principles
Day 1
1. Introduction to ITIL
2. Key concepts of service management
3. Four dimensions of service
management
a. Organizations and people
b. Information and technology
c. Partners and suppliers
d. Value streams and processes
4. Introduction to Service value system
5. The Guiding principles
a. Focus on value
b. Start where you are
c. Progress iteratively with
feedback
d. Think and work holistically
e. Collaborate and promote
visibility
f. Keep it simple and practical
g. Optimize and automate
6. Governance
7. Service Value chain
a. Plan
b. Engage
c. Design and transition
d. Obtain/build
e. Deliver and support
f. Improve
Day 2
8. Management Practices
a. Relationship management
b. Information security
management
c. Supplier management
d. Continual improvement
e. Incident management
f. Problem management
g. Change enablement
h. Service desk
i. IT asset management
j. Service configuration management
k. Service level management
l. Monitoring and event
management
m. Release management
n. Deployment management
o. Service request management
9. Continual Improvement
10. Exam preparation
Audience
The target audience for this course and qualification are:
Individuals at the start of their journey in Service Management ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge
Prerequisites
There are no prerequisites to attending the ITIL Foundation course or for sitting for the ITIL Foundation certification examination.
Certification
Participants who successfully complete the course and pass the examination will be recognized as certified with ITIL Foundation under the AXELOS certification scheme. Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only.
There are case studies, practical guidance and examples that can be used, as well as further deep dives into the current and new guidance.
Today there is a very complicated and complex business context to IT enabled services, and there is no single path to navigate it, but the further supplementary content and CPD (Continuing Professional Development) activity on the site will help with that navigation.
The supplementary content and supporting CPD activities are extremely useful to candidates as they provide further clarity on specific areas of knowledge when using ITIL
EXAMINATION FORMAT
40 Multiple Choice Questions
1 mark per correct answer
26 marks required to pass (out of 40 available) – 65%
One hour duration
Closed Book Style