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In MS-4004: Empower your workforce with Microsoft 365 Copilot Use Cases, students perform a series of hands-on exercises involving ten Use Cases - Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service, and Legal. These exercises focus on using Copilot in various Microsoft 365 apps (such as Word, PowerPoint, Outlook, and so on) to complete a series of common business-related tasks pertaining to each Use Case. To complete the Use Case exercises in this course, each student must have access to a Microsoft 365 subscription (BYOS) in which they're licensed to use Microsoft 365 Copilot. Each student must also have a Microsoft OneDrive account, since Copilot requires OneDrive to complete the file sharing tasks used throughout the Use Case exercises.

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What You'll Learn

  • Describe the purpose and functionalities of Microsoft 365 Copilot.
  • Outline the working principles behind Microsoft 365 Copilot.
  • Identify the core components integral to Microsoft 365 Copilot.
  • Articulate Microsoft's dedication to responsible AI practices.

Who Should Attend

Empower your workforce with Microsoft 365 Copilot Use Cases is targeted towards business users who want to enhance their Microsoft 365 Copilot skills to solve business-related use case scenarios. **IMPORTANT:**Before attending this course, you should be familiar with how Microsoft 365 Copilot works across M365 applications, including Copilot Chat and Copilot Agents. For a basic understanding of Copilot, see the following online training: Get started with Microsoft 365 Copilot.

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Prerequisites

  • Basic familiarity with Microsoft 365 apps and services.
  • Access to Microsoft Copilot and the Microsoft 365 apps used in the exercises.
  • Some exercises require a Microsoft 365 Copilot license. Agent Builder capabilities and agent availability depend on the licenses and admin settings configured for your organization.
  • Access to Microsoft OneDrive to store and share files used in the exercises.
  • A basic understanding of Copilot.

Learning Journey

Coming Soon...

1.Empower your workforce with Microsoft 365 Copilot: Executives Use Case

This module enables students to perform a series of Use Case exercises that build their Microsoft 365 Copilot skills in Executive-related business scenarios.

2.Empower your workforce with Microsoft 365 Copilot: Sales

Complete a series of exercises to build your Microsoft Copilot skills for common sales scenarios.
3.Empower your workforce with Microsoft 365 Copilot: IT

Complete a series of exercises to build your Microsoft Copilot skills for common IT scenarios.

4.Empower your workforce with Microsoft 365 Copilot: Marketing

Complete a series of exercises to build your Microsoft Copilot skills for common marketing scenarios.

5.Empower your workforce with Microsoft 365 Copilot: Finance

Complete a series of exercises to build your Microsoft Copilot skills for common finance scenarios.

6.Empower your workforce with Microsoft 365 Copilot: HR

Complete a series of exercises to build your Microsoft Copilot skills for common HR scenarios.

7.Empower your workforce with Microsoft 365 Copilot: Operations

Complete two connected operations scenarios that use Microsoft Copilot and agents to support facilities planning, analysis, stakeholder communication, project coordination, and safety updates.

8.Empower your workforce with Microsoft 365 Copilot: Communications

Complete two connected communications scenarios that use Microsoft Copilot and agents to support strategy, research, analysis, leadership communication, employee engagement, and self-service.

9.Empower your workforce with Microsoft 365 Copilot: Customer Service Use Case

Complete two connected customer service scenarios that use Microsoft Copilot and agents to improve support workflows, documentation, data analysis, troubleshooting, and communication.

10.Empower your workforce with Microsoft 365 Copilot: Legal

Complete two connected legal scenarios that use Microsoft Copilot and agents to support regulatory research, contract review, audit readiness, governance reform, and compliance communication.

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Frequently Asked Questions (FAQs)

  • Why get Microsoft certified?

    Microsoft certifications validate your skills and expertise in Microsoft technologies and solutions, demonstrating your ability to design, implement, and manage cutting-edge technologies.

    These certifications are globally recognized and highly sought after by employers, as they signify your proficiency in using Microsoft products and services to drive innovation and solve business challenges.

    Microsoft-certified professionals are in high demand, opening doors to new career opportunities and higher earning potential.

  • What to expect for the examination?

    Microsoft certification exams are designed to assess your knowledge and skills in specific Microsoft technologies and solutions.

    Exams typically consist of multiple-choice, multiple-select, and case study questions, and some may include lab simulations to evaluate your practical skills.

    Note: Certification requirements and policies may be updated by Microsoft from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is Microsoft certification valid for?

    Most Microsoft role-based and specialty certifications are valid for one year from the date of passing the exam.

    To maintain your certification, you will need to renew it annually by passing a free online assessment on Microsoft Learn.

    However, Microsoft Applied Skills credentials and Fundamentals certifications do not expire.

    Note: Certification requirements and policies may be updated by Microsoft from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

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    Here’s what sets us apart:

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Course Curriculum

Course Curriculum

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Training Schedule

Exam & Certification

Exam & Certification

FAQs

Frequently Asked Questions

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