1. Create emails in Dynamics 365 Customer Insights – Journeys
This module covers emails, assets, and personalization in the real-time work area of Dynamics 365 Customer Insights - Journeys.
2. Create text messages and push notifications in Dynamics 365 Customer Insights – Journeys
This module covers text messages and push notifications in the real-time work area of Dynamics 365 Customer Insights - Journeys.
3. Create forms in Dynamics 365 Customer Insights – Journeys
This module covers forms in the real-time work area of Dynamics 365 Customer Insights - Journeys.
4. Manage consent in Dynamics 365 Customer Insights – Journeys
This module covers consent in the real-time work area of Dynamics 365 Customer Insights - Journeys.
5. Build journeys with Dynamics 365 Customer Insights – Journeys
This module covers segments, triggers, and journeys within the real-time work area of Dynamics 365 Customer Insights - Journeys.
6. Manage leads and scoring in Customer Insights – Journeys
This module discusses how you can use the capabilities in Dynamics 365 Customer Insights – Journeys to help grow your pipeline while ensuring that qualified leads receive attention from your sales teams.
7. Extend real-time marketing capabilities within Dynamics 365 Customer Insights – Journeys
This module explains how to extend the Dynamics 365 Customer Insights - Journeys real-time marketing capabilities to create personalized experiences that speak directly to your customers' needs as they interact with your organization.
8. Get started with Dynamics 365 Customer Insights – Data
Get started with Dynamics 365 Customer Insights - Data and learn how to gain insights to your customers.
9. Ingest data into Customer Insights – Data
Customer Insights - Data ingests data from all your different data sources and unifies them into a single customer profile. From within the customer profile, you can track data across different demographics, and identify trends based on key data you want to track.
10. Create a unified customer profile in Dynamics 365 Customer Insights – Data
Dynamics 365 Customer Insights - Data is an intuitive and flexible customer data platform (CDP) that helps you unlock insights and build a deeper understanding of your customers. In this module, you'll learn about creating a unified customer profile in Customer Insights - Data.
11. Work with Dynamics 365 Customer Insights – Data
Customer Insights - Data ingests data from all of your different data sources and unifies them into a single customer profile. In this module, learn about working with Customer Insights - Data.
12. Enrich data and predictions with Customer Insights – Data
Enrich your data with other data sources and use AI to make predictions based on historical data.
13. Manage external connections with Customer Insights – Data
Learn how to manage external connections with Customer Insights - Data.
14. Configure and administer Customer Insights – Data
Use Customer Insights- Data to administer permission configuration, environments, and system processes.