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Overview

The Essentials of Webex Calling (CLWXCALL) training is designed to guide you through a complete Webex Calling setup, from the initial installation of Webex Control Hub and adding users to configuring Webex Calling features through an existing on-premises Cisco Unified Communications Manager (CUCM) and Cisco Unified Border Element (CUBE) public switch telephone network (PSTN) setup. This training also earns you 18 Continuing Education (CE) credits toward recertification.
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What You'll Learn

  • Introduce the components that make up the Webex solution, including Webex Meetings, Webex Messaging, and Webex Calling
  • Introduce the components that make up Webex Calling Control Hub, including analytics, troubleshooting, and reporting
  • Introduce the Management feature of Webex Control Hub, including how to set it up for a business
  • Introduce the Services section of the Webex Control Hub, including the Webex Services, Cloud-Connected Unified Communications Services, and Hybrid Services
  • Identify the methods available to add users to the Webex Control Hub
  • Explain Cisco IP Phone software registration with Webex Control Hub, eligible devices, and provisioning methods
  • Explain how an administrator can configure calling features from the Webex Control Hub that will affect the organization
  • Understand how users or administrators can configure calling features either from the Webex Control Hub or from their personal user portal
  • Introduce the three different methods available to bring PSTN calling capabilities into the Webex calling solution
  • Identify the different types of Cisco routers, as well as third-party routers, that can support the local gateway in a premises-based PSTN deployment
  • Describe different deployment scenarios using the local gateway in a premises-based PSTN Webex Calling solution
  • Understand how the high-availability solution within Cisco routers can be used in a Webex Calling deployment to offer failover for the local gateway and the Cisco Unified Border Element
  • Configure the Webex Control Hub to support Webex Calling in a premises-based PSTN deployment
  • Configure Cisco Unified Border Element and local gateway settings on a Cisco router to support Webex Calling using a premises-based PSTN deployment
  • Describe different methods that can be used to troubleshoot setup issues and media issues when configuring Webex Calling using the premises-based PSTN deployment

Who Should Attend

  • Collaboration Engineers
  • Collaboration Administrators
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Prerequisites

There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:

  • A basic understanding of unified communications
  • A basic understanding of cloud-based unified communications solutions

These skills can be found in the following Cisco Learning Offerings:

  • Understanding Cisco Collaboration Foundations (CLFNDU)
  • Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)

Learning Journey

Coming Soon...

Course Outline

  • Webex Overview
  • Webex Control Hub Overview and Monitoring
  • Webex Control Hub Management
  • Webex Control Hub Services
  • Methods to Add Users to Webex Control Hub
  • Methods to Add Devices to Webex Control Hub
  • Admin-Configurable Webex Calling Features
  • User-Configurable Webex Calling Features
  • Webex Calling Public Switched Telephone Network Options
  • Routers Supporting Local Gateway
  • Deployment Scenarios for Local Gateways
  • Local Gateway and Cisco Unified Border Element with High Availability
  • Control Hub Settings for Webex Calling
  • Router Settings for Webex Calling
  • Webex Calling Troubleshooting

Lab Outline

  • Set Up Webex Control Hub
  • Add Users to Webex Control Hub
  • Configure Admin-Configurable Webex Calling Features
  • Configure User-Configurable Webex Calling Features
  • Configure High Availability on Cisco Routers
  • Configure Webex Control Hub for Webex Callin
  • Configure Local Gateway for Webex Calling
  • Troubleshooting Issues with Webex Calling

Frequently Asked Questions (FAQs)

  • Why get Cisco certified?

    Cisco certifications validate your expertise in networking and cybersecurity, making you a sought-after professional in the IT industry.

    These globally recognized credentials demonstrate your ability to design, implement, and manage complex networks, enhancing your career prospects and earning potential.

    Cisco-certified professionals are highly valued by employers worldwide for their knowledge and skills in managing critical infrastructure and ensuring secure communications.

  • What to expect for the examination?

    Cisco offers a wide range of certification exams, catering to various levels of expertise and specializations.

    The exams typically consist of multiple-choice questions, simulations, and sometimes lab exercises. Exam formats and content vary depending on the specific certification level and track you choose.

    Note: Certification requirements and policies may be updated by Cisco from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is Cisco certification valid for?

    Most Cisco certifications are active for three years from the date you earn the certification.

    You can recertify at any time during the active period by re-taking the exam for your existing certification, advancing to the next level of certifications, earning Continuing Education credits, or a combination of both.

    Note: Certification requirements and policies may be updated by Cisco from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 24 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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