DevOps

CAPO : Certified Agile Process Owner

Course Duration

2 Days

Delivery

ILT VILT

Overview

This course provides guidance into the Process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement life cycle.

What You'll Learn

On completion of this course, the following learning outcomes will be achieved:

Basic Agile and Agile Service Management concept
Process owner role and responsibilities
Managing and prioritizing a process backlog
Creating and utilizing user stories
Collaborating with process stakeholders and other process owners
Overseeing Agile process design and improvement action
Managing organizational change activities
Monitoring and measuring process performance
Conducting process reviews and identifying improvements

Who Should Attend

The target audience for this course are:

Process owners
Process managers

Employees and managers responsible for designing, re-engineering or improving processes

Consultants guiding their clients through process improvement initiatives Anyone responsible for:

Managing process-related requirements
Ensuring the efficiency and effectiveness of processes
Maximizing the value of processes

Prerequisites

There are no prerequisites to attending the Certified Agile Process Owner course or for sitting the certification examination. Familiarity with IT Services and Scrum concepts are advantageous but not mandatory.

Learning Journey

Coming Soon...

Participants who successfully complete the course and pass the examination will be recognized as a Certified Agile Process Owner issued and governed by DevOps Institute. Delegates who do not attain a passing score for the examination would be awarded a course attendance certify

Course Introduction

Importance of processes, Agility and the role of the Process Owner

Process Design Basics

The Elements of a Process
Process Owner Responsibilities

Process Owner Knowledge, Skills,and Attribute

Selecting a Process Owner

Agile Basics

What is Agile?
The Agile Manifesto
Why Agile Projects are Successful

Scrum Basics
Scrum Roles, Artifacts, and Events
Scrum Pillars
Scrum in a Nutshell
Scrum, Kanban, or Both?

Characteristics of an Agile Process

Two Aspects of Agile Service Management

Agile Process Design
Agile Process Improvement

Agile Process Design

Creating and Populating a Process Backlog
User Story Mapping
Ordering and Maintaining theProcess Backlog
Process Design Sprints
The Process Owner and Sprint Events
Process Implementation
Definition of 'Done'

Agile Process Improvement

Aligning Processes withStrategic Goals
CSI Sprints and Plan-Do-Check-Act
Sustaining Improvements
Assessing Process Maturit
Implementing Process Improvements

Measuring Value

Demonstrating Value

Leading and LaggingPerformance Indicators
Critical Success Factors andKey Performance Indicators
Service Level Agreements andOperational Level Agreements
Conducting Measurement Review
Communicating Performance

Process Improvement Tools and Technologies

Challenges and Critical Success Factors

icate only

Frequently Asked Questions (FAQs)

Why get DevOps Institute certified?

DevOps Institute certifications validate your knowledge and expertise in the principles, practices, and tools of DevOps.
These certifications demonstrate your commitment to continuous learning and improvement in this rapidly evolving field.
What to expect for the examination?

DevOps Institute certification exams assess your understanding of key DevOps concepts and your ability to apply them in real-world scenarios.
Exam formats may include multiple-choice, multiple-response, and scenario-based questions.
Note: Certification requirements and policies may be updated by DevOps Institute from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
How long is DevOps Institute certification valid for?

The validity period of your DevOps Institute certification depends on the platform where you obtained it.
Generally, most DevOps Institute certifications are valid for two years from the date of passing the exam.
Note: Certification requirements and policies may be updated by DevOps Institute from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
Why take this course with Trainocate?

Here’s what sets us apart:
- Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).
- Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.
- Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.
- Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.
- Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.
- Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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