Participants who successfully complete the course and pass the examination will be recognized as a Certified Agile Process Owner issued and governed by DevOps Institute. Delegates who do not attain a passing score for the examination would be awarded a course attendance certify
Course Introduction
- Importance of processes, Agility and the role of the Process Owner
Process Design Basics
- The Elements of a Process
- Process Owner Responsibilities
Process Owner Knowledge, Skills,and Attribute
Selecting a Process Owner
Agile Basics
- What is Agile?
- The Agile Manifesto
- Why Agile Projects are Successful
Scrum Basics
- Scrum Roles, Artifacts, and Events
- Scrum Pillars
- Scrum in a Nutshell
- Scrum, Kanban, or Both?
Characteristics of an Agile Process
Two Aspects of Agile Service Management
- Agile Process Design
- Agile Process Improvement
Agile Process Design
- Creating and Populating a Process Backlog
- User Story Mapping
- Ordering and Maintaining theProcess Backlog
- Process Design Sprints
- The Process Owner and Sprint Events
- Process Implementation
- Definition of 'Done'
Agile Process Improvement
- Aligning Processes withStrategic Goals
- CSI Sprints and Plan-Do-Check-Act
- Sustaining Improvements
- Assessing Process Maturit
- Implementing Process Improvements
Measuring Value
Demonstrating Value
- Leading and LaggingPerformance Indicators
- Critical Success Factors andKey Performance Indicators
- Service Level Agreements andOperational Level Agreements
- Conducting Measurement Review
- Communicating Performance
Process Improvement Tools and Technologies
Challenges and Critical Success Factors
icate only