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Overview

As the environment in which we operate continue to evolve and present new challenges, organizations are considering the social and environmental impacts of their operations. With the IT space projected to be responsible for up to 20% of global energy consumption by 2030*, business leaders and professionals are proactively looking for ways to tackle this challenge.

As part of the ITIL 4 Specialist extension module, a stream of the globally recognized and adopted ITIL 4 framework, this course has been developed to support IT professionals who are looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it by driving sustainable and ethical behaviour and mindset.

The course covers key sustainability competencies and capabilities that IT service organizations need to develop to address current and future sustainability challenges. It also involves providing a framework to support organizations during procurement and supply chain activities helping with interactions across the value chain to evolve sustainability practices.
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What You'll Learn

On completion of this course, the following learning outcomes will be achieved:
  • Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services 
  • Effectively address VUCA challenges through sustainable strategies, procurement, products and practices. 
  • Obtain a practical grounding in the key principles of sustainability 
  • Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance

Who Should Attend

The target audience for this course and qualification are:
  • Individuals looking to understand the role IT and digital enabled services in relation to the environment and exploring opportunities to positively impact it. 
  • IT/Digital/Service Architects and Strategists 
  • Individuals continuing their journey in service management.
  • ITSM managers and aspiring ITSM managers. 
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
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Prerequisites

There are no pre-requisites although ITIL4 Foundation certification certification is recommended

Learning Journey

Coming Soon...

Key Concepts of Sustainability
  • Sustainable Development
  • Sustainability and Corporate Social Responsibility
  • Digital/IT Services and Sustainability What is the Vision
  • Defining sustainability vision •Role of sustainable goals
  • Sustainability Models, Issues and Concepts
  • Digital and Material Sustainability Where Are We Now?
  • Materiality and Sustainability Assessment
  • Stakeholder Analysis and Engagement
  • SWOT Analysis
  • Audits and Reports

Where Do We Want To Be?
  • Defining Sustainability Objectives 
  • Selecting and Prioritizing Sustainability Objectives 
  • Justifying Sustainability Objectives How Do We Get There? 
  • Strategies for Sustainability 
  • Embedding Sustainability into the Service Value System 
  • Planning Recommendations Take Action 
  • Take Sustainable Action

Take action
  • Take Sustainable Action
  • Sustainability in a VUCA Environment
  • Ongoing Activities While Pursuing Sustainability Goals

Did we get there?
  • Sustainability Measurement
  • Sustainability Reporting

How do Week the Momentum going?
  • Continuous Orientation
  • Governance and Audit 
  • Communication and Collaboration 
  • Innovation 
  • Staying Up To Date
Participants of the course who successfully pass the certification examination will be awarded the ITIL Specialist: Sustainability in Digital and IT

Frequently Asked Questions (FAQs)

  • Why get ITIL certified?

    ITIL is the world's leading framework for IT service management (ITSM). ITIL certifications validate your knowledge and skills in aligning IT services with business needs, improving efficiency, enhancing customer satisfaction, and reducing costs.

    ITIL-certified professionals are highly sought after by organizations seeking to optimize their IT operations and deliver value to their stakeholders.

  • What to expect for the examination?

    ITIL certification exams generally consist of multiple-choice questions that test your knowledge and understanding of ITIL concepts, principles, and processes.

    Some exams may also include scenario-based questions that assess your ability to apply ITIL practices in practical situations.

    Note: Certification requirements and policies may be updated by ITIL from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is ITIL certification valid for?

    The validity of your ITIL certification depends on the certification level:

    ITIL Foundation: The ITIL Foundation certification does not expire. It is considered a lifelong qualification, and there is no requirement for recertification.

    ITIL Intermediate, Managing Professional, and Strategic Leader: These certifications are valid for three years from the date of passing the exam. After three years, you must renew your certification by completing additional training or passing relevant exams to demonstrate that you have kept up-to-date with the evolving ITIL practices.

    ITIL Master: The ITIL Master certification does not expire, but it's essential to maintain your skills and stay current with industry trends and best practices to continue excelling in the IT service management domain.

    Note: Certification requirements and policies may be updated by ITIL from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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Course Curriculum

Course Curriculum

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Training Schedule

Exam & Certification

Exam & Certification

FAQs

Frequently Asked Questions

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