Module 1 - Using Computers
Unit 1: Common
- Computing Devices
- Information Technology
- Personal Computers (PC)
- Mobile and IoT Devices
Unit 2: Using a Workstation
- Setting up a PC System
- Ergonomic Concepts
- Navigating an OS
- Using Input Devices
- Icons and Windows
Unit 3: Using an OS
- Functions of an Operating System
- Types of Operating System
- Virtualization
- Microsoft Windows
- Apple macOS and iOS
- Linux, Chrome, and Android
- File Explorer
- Windows Settings and Control Panel
- Using a Web Browser
Unit 4: Managing an OS
- Management Interfaces
- Process and Service Management
- Memory and Disk Management
- Command Line Interfaces
- Access Control and Protection
Unit 5: Troubleshooting and Support
- Support and Troubleshooting
- Identifying the Problem
- Understanding the Problem
- Resolving and Documenting the Problem
- Developing a Troubleshooting Approach
- Troubleshooting PC Issues
- Getting Support
- Using a Search Engine
Module 2 - Using Apps and Databases
Unit 1: Using Data Types and Units
- Notational Systems
- Units of Measure
- Data Types
- Data Representation
- The Value of Data
- Intellectual Property
- Data-driven Business Decisions
Unit 2: Using Apps
- Installing Applications
- Application Management
- Managing Software Licensing
- Productivity Software
- Collaboration Software
- Business Software
Unit 3: Programming and App Development
- Programming Logic
- Programming Languages
- Programming Concepts
- Object-Oriented Programming
- Scripting Languages
- Application Platforms and Delivery
Unit 4: Using Databases
- Database Concepts
- Database Structures
- Relational Methods
- Database Access Methods
- Application Architecture Models
Module 3 - Using Computer Hardware
Unit 1: System Components
- Selecting a Computer
- Motherboard Components
- Processors
- Features of Processors
- Expansion Bus
- System Cooling
- BIOS and UEFI System Firmware
Unit 2: Using Device Interfaces
- Computer Connector Types
- USB and Firewire
- Graphic Devices
- Graphic Device Interfaces
- Input Devices
- Configuring Peripherals
- Bluetooth and NFC
- Networking Interfaces
- Unit 3: Using Peripheral Devices
- Installing and Uninstalling
- Peripherals
- Display Devices
- Display Settings
- Multimedia Ports and Devices
- Printer Types
- Installing and Configuring a Printer
- Scanners and Cameras
Unit 4: Using Storage Devices
- System Memory
- Mass Storage Devices
- Optical Discs and Drives
- Flash Memory Devices
Unit 5: Using File Systems
- Managing the File System
- Folders and Directories
- File Explorer
- Files
- File Attributes and Permissions
- Searching for Folders and Files
- File Types and Extensions
Module 4 - Using Networks
Unit 1: Networking Concepts
- Network Components
- TCP/IP
- Internet Protocol
- Address Resolution Protocol
- DNS and URLs
- Internet Application Services
Unit 2: Connecting to a Network
- Internet Service Types
- Wireless Internet Services
- Setting Up a Wireless Network
- Configuring a Wireless Client
Unit 3: Secure Web Browsing
- Safe Browsing Practices
- Configuring Browser Security
- Managing Cookies and PII
- Digital Certificates and Antiphishing
- Enabling a Firewall
Unit 4: Using Shared Storage
- Local Sharing and Storage
- Windows File Sharing
- Hosted Sharing and Storage Backups
- Windows Backup
Unit 5: Using Mobile Devices
- Using a Mobile Device
- Mobile Applications and App Stores
- Network Connectivity
- Email Configuration
- Synchronization and Data Transfer
Module 5 - Security Concepts
Unit 1: Security Concerns
- Computer Security Basics
- Social Engineering
- Business Continuity
- Disaster Recovery
Unit 2: Using Best Practices
- Securing Devices Malware
- Preventing Malware Infections Spam
- Software Sources and Patch Management
Unit 3: Using Access Controls
- Access Controls
- User Account Types
- Authentication Factors
- Uses of Encryption
- Password Cracking and Management
Unit 4: Behavioral Security Concepts
- Policies and Procedures
- Handling Confidential Information
- Acceptable Use Policies
- Expectations of Privacy
- Taking the Exam