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Overview

This interactive four-day SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation.

The training will provide a thorough grounding in the skills required to lead, motivate and manage a service desk team. The complete service desk management toolkit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies will also be provided as part of the course.

Candidates will achieve an internationally recognised SDM qualification from APMG International and the ability to master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success.

This course is provided in partnership with Sapience Consulting Pte. Ltd.
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What You'll Learn

This course is designed to provide service desk managers and supervisors with an understanding of the service desk and support environment as well as promoting a greater understanding of the current market place and the responsibilities of a service desk manager.

Who Should Attend

Individuals who for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. Suitable for those with at least three years experience in a service desk environment.
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Prerequisites

There are no pre-course reading materials needed for taking the Service Desk Analyst training.

Learning Journey

Coming Soon...

The Service Desk Manager Course comprises 11 primary sections, covering the following topics:

  • Defining Strategic Requirements
  • Developing a Strategic Role
  • Essential Management Skills
  • Integrating the Service Desk
  • Promoting the Service Desk
  • Quality Assurance Activities
  • Effective Management of Tools and Technologies
  • Staff Recruitment, Retention and Development
  • Professional Development Leadership and Management
  • Service Management
Delegates who successfully completed the course and pass the exam will be awarded the Service Desk Manager certification by APMG/SDI

Frequently Asked Questions (FAQs)

  • Why should I pick up this course and get certified?

    Career Advancement: Boost your earning potential and unlock new job opportunities.

    Stay Relevant: Keep your skills current in the ever-changing tech landscape.

    Problem-Solving Prowess: Hone your critical thinking and problem-solving abilities.

    Hands-On Experience: Apply your knowledge through practical labs and projects.

    Expand Your Network: Connect with industry experts and like-minded professionals.

  • Why take this course with Trainocate?

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 24 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

Keep Exploring

Course Curriculum

Course Curriculum

Training Schedule

Training Schedule

Exam & Certification

Exam & Certification

FAQs

Frequently Asked Questions

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Improve yourself and your career by taking this course.

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