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Overview

The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans to deploy, configure, and manage Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. In this course, you will learn about various Teams management tools, security and compliance features for Teams, network requirements for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams.
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What You'll Learn

  • Describe Microsoft Teams core workloads
  • Describe how Microsoft 365 integrates with Teams
  • Describe how Microsoft Power Platform integrates with Teams
  • Explain the architecture of Microsoft Teams and dependent services
  • Describe how Microsoft Teams interacts with SharePoint, One Drive and Exchange
  • Describe Teams certified solutions
  • Describe different Teams admin roles
  • Explain which management tools are available for Teams
  • Plan for Teams rollout
  • Understand the importance of a user adoption plan when deploying Teams
  • Identify required licensing for Teams
  • Deploy Teams clients
  • Describe the lifecycle management for Teams
  • Plan governance features for Teams
  • Configure Microsoft 365 Groups governance features
  • Plan the Teams policy assignment for different scenarios
  • Create and manage policy packages
  • Control Teams preview features for users
  • Create and manage team templates and templates policies
  • Analyze usage patterns by monitoring Microsoft 365 and Teams usage reports
  • Interpret Microsoft Productivity Score
  • Manage user access by using Azure AD access reviews
  • Assess network readiness by using Microsoft 365 network connectivity dashboard
  • Manage Teams notifications and alerts to monitor Teams capabilities and receive alerts
  • Manage feedback policies
  • Create new teams
  • Create teams from existing resources
  • Create an org-wide team
  • Manage team settings
  • Manage users in a team
  • Configure dynamic membership for teams
  • Archive, restore from archive, delete, and restore deleted teams
  • Manage the creation of private channels
  • Control the email integration of teams
  • Organize the file sharing functions from the Teams client
  • Create and modify messaging policies
  • Understand how to set up channel moderation in teams
  • Describe apps, bots, and connectors in Microsoft Teams.
  • Explore admin settings for Teams apps.
  • Manage app permission policies.
  • Configure app setup policies.
  • Manage custom app policies and settings.
  • Publish a custom app in Microsoft Teams.
  • Differentiate between different meeting and events types in Teams.
  • Identify Teams Phone scenarios and PSTN options.
  • Identify usage scenarios for auto attendants and call queues.
  • Plan for meeting rooms and shared spaces with Microsoft Teams Rooms and other devices.
  • Understand meetings and events in Microsoft Teams
  • Set up conference bridges
  • Manage meeting policies
  • Configure meeting settings
  • Manage Live events policies
  • Configure Live events settings
  • Explain Live events in Microsoft 365
  • Understand the main differences of Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows
  • Explain which accessories, components and peripherals are mandatory
  • Understand the advantage of Surface Hub
  • Understand the difference between the licensing options
  • Plan and review a physical room layout
  • Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
  • Differentiate between the different options for deployment and management of devices.
  • Deploy Teams phones and Teams displays.
  • Configure Teams Phone for Microsoft Teams Rooms.
  • Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.
  • Plan for a basic Teams Phone deployment.
  • Plan for advanced Teams Phone calling options.
  • Plan for Teams phones and devices.
  • Configure emergency calling addresses
  • Manage Microsoft Calling Plan numbers
  • Setup and manage Operator Connect and Teams Phone Mobile
  • Understand Teams Phone policies and configuration options
  • Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant.
  • Enable users for Direct Routing.
  • Manage per-user options for Teams Phone.
  • Describe the differences between auto attendants and call queues.
  • Design an auto attendant to gather information from callers.
  • Explain how to set up auto attendants to implement your plan.
  • Demonstrate how to plan call queues to manage many callers.
  • Describe how to configure call queues to alert agents and route calls.
  • Explain how to plan licensing for auto attendants and call queues.
  • Describe key aspects of Teams troubleshooting.
  • Identify call quality issues with call analytics.
  • Identify call quality issues with Call Quality Dashboard.
  • Identify call quality issues with the Direct Routing Health Dashboard.
  • Explain external access and guest access.
  • Describe how to manage external access and guest access.
  • Manage external collaboration in Microsoft Entra ID.
  • Manage external collaboration in Microsoft 365.
  • Manage external access in Microsoft Teams.
  • Manage guest access in Microsoft Teams.
  • Manage file sharing in SharePoint.
  • Configure Conditional Access and multifactor authentication for Microsoft Teams.
  • Configure Safe Attachments for Microsoft Teams.
  • Configure Safe Links for Microsoft Teams.
  • Examine the Defender for Cloud Apps.
  • Describe security reports for Microsoft Teams.
  • Plan and configure enhanced encryption policies.
  • Describe how sensitivity labels work and how to configure them.
  • Describe how to create retention policies.
  • Generate Data Loss Prevention policies to protect against data leakage.
  • Deploy communication compliance for reviewing communication.
  • Activate the scoped directory search in Teams.
  • Describe how information barrier policies work and how to create them.
  • Configure alert policies for events in Microsoft Teams.
  • Explain the network requirements of Microsoft Teams.
  • Work with the Network Planner tool.
  • Utilize the Network Test Companion.
  • Describe the required network ports and protocols.
  • Configure reporting labels for Microsoft Teams.
  • Implement Quality of Service in your environment.

Who Should Attend

Students in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices. A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption.
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Prerequisites

  • A proficient understanding of basic functional experience with Microsoft 365 services.
  • A proficient understanding of general IT practices, including using PowerShell.

Learning Journey

Want to boost your career in Microsoft? Click on the roles below to see the learning pathways, specially designed to give you the skills to succeed.

1. Explore Microsoft Teams

Learn about Microsoft Teams capabilities, including Teams core workloads and integration with other Microsoft services and platforms. Understand the Teams architecture and Teams certified solutions.

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2. Plan and deploy Microsoft Teams

Learn how to plan and deploy Microsoft Teams to your organization, including different Teams admin roles, available management tools, and processes to roll out Teams. Understand required licensing and how to deploy Teams clients.

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3. Implement lifecycle management and governance for Microsoft Teams

Learn about Teams lifecycle management and governance, including different features to govern Microsoft 365 Groups, ways to assign Teams policies, Teams preview features controls.

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4. Monitor your Microsoft Teams environment

Learn about different reports and dashboards to monitor your Teams environment, including Microsoft 365 and Teams usage reports, Microsoft Productivity Score, Azure AD access reviews, and Microsoft 365 network connectivity dashboard.

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5. Create and manage teams

Learn about creating teams from various approaches and managing teams' settings and membership. You'll also learn how to archive, restore, and delete a team.

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6. Manage collaboration experiences for chat and channels

Learn about different controls for collaboration experiences in Microsoft Teams, including managing channel types, private channel creation, messaging policies, and channel moderation.

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7. Manage apps for Microsoft Teams

Learn about different settings and policies to manage Teams apps, including which apps are allowed to install, which apps are pinned to users' app bar, and whether users can upload custom apps.

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8. Introduction to Teams meetings and calling

This module provides an overview of Microsoft Teams communication and collaboration options: Teams phones, auto attendants, call queues, meeting room devices, and different meetings types. It covers the benefits and limitations of Teams Phone, while also highlighting the importance of Teams devices in modern workplaces

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9. Manage meetings and events experiences

Learn about different meeting solutions in Microsoft Teams, various settings and policies for Teams meetings and live events, and configuration for Audio Conferencing.

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10. Plan for Microsoft Teams Rooms and Surface Hub

Microsoft Teams Rooms and Surface Hubs are a great way to collaborate with your coworkers in and outside your organization. It lets you join scheduled meetings in a comfortable way without logging in into to compute unit of the room device. To get started with Microsoft Teams Rooms, you need to understand the differences and potential use cases of the different Teams Room devices, the way how these devices are technically managed, which licenses are needed and what it important for a user-friendly physical room installation.

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11. Configure, deploy, and manage Teams devices

Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.

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12. Plan for Teams Phone

Learn about Microsoft Teams Phone and what is needed to make and receive phone calls, plan for Teams Phone devices, features, and cloud voicemail.

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13. Configure and deploy Teams Phone

Before Microsoft Teams Phone users can make or receive calls and use advanced features, phone numbers must be assigned and Microsoft Calling plans or Operator Connect must be configured.

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14. Configure and manage voice users

Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.

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15. Configure auto attendants and call queues

Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they're connected your agents as quickly as possible. You'll also learn how to set up auto attendants and call queues.

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16. Troubleshoot audio, video, and client issues

Learn about the troubleshooting approaches for audio, video, and client issues in Teams, including collecting appropriate logs and identifying problems with different reports and dashboards.

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17. Manage access for external users

Learn about the options to work with external users in Teams and the access controls from different places, including Microsoft Entra ID, Microsoft 365, Teams, and SharePoint admin centers.

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18. Implement security for Microsoft Teams

Learn about different security capabilities for Microsoft Teams, including Conditional Access, multifactor authentication, Safe Attachments, Safe Links, and Defender for Cloud Apps.

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19. Implement compliance for Microsoft Teams

Learn about different compliance capabilities for Microsoft Teams, including sensitivity labels, retention policies, DLP policies, communication compliance, and information barrier policy.

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20. Plan and configure network settings for Microsoft Teams

Learn about the network requirements for Microsoft Teams and associated settings, including Network Planner, Quality of Service (QoS), configuration for location-enhanced reports, and Microsoft 365 network connectivity test tool.

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Skills Measured

  • Plan and manage a Microsoft Teams environment (40–45%)
  • Manage chat, teams, channels, and apps (25–30%)
  • Manage calling and meetings (15–20%)
  • Monitor, report, and troubleshoot a Microsoft Teams environment (10–15%)

Frequently Asked Questions (FAQs)

  • Why get Microsoft certified?

    Microsoft certifications validate your skills and expertise in Microsoft technologies and solutions, demonstrating your ability to design, implement, and manage cutting-edge technologies.

    These certifications are globally recognized and highly sought after by employers, as they signify your proficiency in using Microsoft products and services to drive innovation and solve business challenges.

    Microsoft-certified professionals are in high demand, opening doors to new career opportunities and higher earning potential.

  • What to expect for the examination?

    Microsoft certification exams are designed to assess your knowledge and skills in specific Microsoft technologies and solutions.

    Exams typically consist of multiple-choice, multiple-select, and case study questions, and some may include lab simulations to evaluate your practical skills.

    Note: Certification requirements and policies may be updated by Microsoft from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is Microsoft certification valid for?

    Most Microsoft role-based and specialty certifications are valid for one year from the date of passing the exam.

    To maintain your certification, you will need to renew it annually by passing a free online assessment on Microsoft Learn.

    However, Microsoft Applied Skills credentials and Fundamentals certifications do not expire.

    Note: Certification requirements and policies may be updated by Microsoft from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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Course Curriculum

Course Curriculum

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Training Schedule

Exam & Certification

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FAQs

Frequently Asked Questions

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