VSTS7 - VMware vSphere: Troubleshooting [V7]

This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.

Product Alignment

• VMware ESXi 7
• VMware vCenter Server 7

Duration: 5.0

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By the end of the course, you should be able to meet the following objectives:

• Introduce troubleshooting principles and procedures
• Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the
  vSphere environment
• Describe the benefits and capabilities of VMware Skyline
• Explain the purpose of key vSphere log files
• Identify networking problems based on reported symptoms, validate, and troubleshoot the reported
  problem, identify the root cause, and implement the appropriate resolution
• Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and
  apply the appropriate resolution to resolve the problem
• Troubleshoot vSphere cluster failure scenarios and analyze possible causes
• Diagnose common VMware vSphere® High Availability problems and provide solutions
• Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure
  scenarios, and select the correct resolution
• Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection
• Troubleshoot performance problems with vSphere components


1.  Course Introduction
  • Introductions and course logistics 
  • Course objectives

2.  Introduction to Troubleshooting
  • Define the scope of troubleshooting 
  • Use a structured approach to solve configuration and operational problems 
  • Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

3.  Troubleshooting Tools
  • Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems 
  • Identify important vSphere log files and interpret the log file contents 
  • Describe the benefits and capabilities of VMware Skyline 
  • Explain how VMware Skyline works 
  • Identify uses for Skyline Advisor

4.  Troubleshooting Virtual Networking
  • Analyze and resolve standard switch and distributed switch problems 
  • Analyze virtual machine connectivity problems and fix them 
  • Examine common management network connectivity problems and restore configurations

5.  Troubleshooting Storage
  • Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems 
  • Analyze and resolve common VM snapshot problems 
  • Identify and resolve multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) event problems

6.  Troubleshooting vSphere Clusters
  • Identify and recover from problems related to vSphere HA 
  • Analyze and resolve VMware vSphere® vMotion® configuration and operational problems 
  • Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

7.  Troubleshooting Virtual Machines
  • Identify, analyze, and solve virtual machine snapshot problems 
  • Troubleshoot virtual machine power-on problems 
  • Identify possible causes and troubleshoot virtual machine connection state problems 
  • Diagnose and recover from VMware Tools™ installation failures

8.  Troubleshooting vCenter Server and ESXi
  • Analyze and fix problems with vCenter Server services 
  • Diagnose and troubleshoot vCenter Server database problems 
  • Examine ESXi host and vCenter Server failure scenarios and resolve the problems


  • System administrators 
  • System integrators


This course requires completion of one of the following prerequisites:

• VMware vSphere: Fast Track [V6.x] or [V7]
• VMware vSphere: Install, Configure, Manage [V6.x] or [V7]
• VMware vSphere: Optimize and Scale [V6.x] or [V7]
• Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended.


Attending this course meets the training requirement to achieve the following certification:

• VMware Certified Professional – Data Center Virtualization (VCP-DCV)

Attending this course is also recommended if you aim to achieve the following certification:

• VMware Certified Advanced Professional – Data Center Virtualization (VCAP-DCV) Deploy

Course Benefits

  • Career growth
  • Broad Career opportunities
  • Worldwide recognition from leaders
  • Up-to Date technical skills
  • Popular Certification Badges

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