Module 1: Installing Motherboard and Connectors
- Review Activity: Cable Types and Connectors
- Review Activity: Motherboards
- Video: Explaining Basic Cable Types
- Review Activity: Legacy Cable Types
- Module 1: Practice Questions
Module 2: Installing System Devices
- Video: Installing a Power Supply Unit
- Review Activity: Power Supplies and Coolin
- Video: Installing and Configuring Mass Storage Devices
- Review Activity: Storage Devices
- Review Activity: System Memory
- Video: Installing and Upgrading Processors
- Video: Installing and Configuring Motherboards, CPUs, and Add-on Cards
- Review Activity: CPUs
- Module 2: Practice Questions
Module 3: Troubleshooting PC Hardware
- Video: Applying Best Practice Methodology to Resolve Problems
- Review Activity: Troubleshooting Methodology
- Review Activity: BIOS/UEFI
- Video: Troubleshooting RAID Issues
- Video: Troubleshooting Problems with Storage Drives and RAID Arrays
- Review Activity: Power and Disk Issues
- Video: Troubleshooting Problems with Motherboards, RAM CPU, and Power
- Video: Troubleshooting Video, Projector, and Display Issues
- Review Activity: System and Display Issues
- Module 3: Practice Questions
Module 4: Comparing Local Networking Hardware
- Review Activity: Network Types
- Video: Installing and Configuring a Switch
- Review Activity: Networking Hardware
- Video: Wiring a Patch Panel
- Review Activity: Network Cable Types
- Review Activity: Wireless Networking Types
- Module 4: Practice Questions
Module 5: Configuring Network Addressing and Internet Connections
- Review Activity: Internet Connection Types
- Video: Installing and Configuring a Router
- Review Activity: Basic TCP/IP Concepts
- Review Activity: Protocols and Ports
- Review Activity: Network Configuration Concepts
- Module 5: Practice Questions
Module 6: Supporting Network Services
- Review Activity: Services Provided by Networked Hosts
- Video: Summarizing Network Host Services
- Review Activity: Internet and Embedded Appliances
- Video: Testing and Troubleshooting Twisted-Pair Cabling Solutions
- Review Activity: Networks
- Module 6: Practice Questions
Module 7: Summarizing Virtualization and Cloud Concepts
- Review Activity: Client-Side Virtualization
- Video: Summarizing Cloud-Computing Concepts
- PBQ: Implementing Client Virtualization and Cloud Computing
- Review Activity: Cloud Concepts
- Module 7: Practice and Questions
Module 8: Supporting Mobile Devices
- Video: Common Mobile Device Accessories
- Review Activity: Mobile Devices and Peripherals
- Video: Troubleshooting Common Issues with Mobile Devices
- Review Activity: Mobile Device Apps
- Video: Upgrading Laptop System Components
- Review Activity: Laptop Hardware
- Video: Troubleshooting Power and Cooling Issues
- Video: Troubleshooting Display Issues
- Review Activity: Mobile Device Issues
- Module 8: Practice and Questions
Module 9: Supporting Print Devices
- Video: Deploying and Configuring Multifunction Devices/Printers and Settings
- Video: Installing and Configuring Imaging Devices
- Review Activity: Printer and Multifunction Devices
- Video: Maintaining Inkjet Printers
- Video: Maintaining Laser Printers
- Review Activity: Print Device Consumables
- Video: Laser Printer Print Defects
- Review Activity: Print Device Issues
- Module 9: Practice Questions
Module 10: Configuring Windows
- Video: Creating a User Account in Windows 10
- Review Activity: Windows User Settings
- Review Activity: Windows System Settings
Module 10: Practice Questions
Module 11: Managing Windows
- Video: Editing the Windows Registry
- Video: Creating Custom MMC’s in Windows
- Review Activity: Management Consoles
- Video: Using Features and Tools of the Microsoft Windows 10 operating system
- Review Activity: Performance and Troubleshooting Tools
- Video: Copying Files and Folders at the Command Prompt
- Review Activity: Command-line Tools
- Module 11: Practice Questions
Module 12: Identifying OS Types and Features
- Video: Common OS Types and Their Purpose
- Review Activity: OS Types
- Video: Checking Compatibility for OS Installation or Upgrade
- Review Activity: Windows Editions
- Module 12: Practice Questions
Module 13: Supporting Windows
- Video: Deploying a Windows Image
- Review Activity: OS Installations and Upgrades
- Video: Applying Application Installation and Configuration Concepts
- Review Activity: Applications
- Video: Troubleshooting Common Windows OS Problems
- Review Activity: Windows OS Problems
- Module 13: Practice Question
Module 14: Managing Windows Networking
- Review Activity: Windows Networking
- Video: Using the Appropriate Microsoft Command-Line Tool
- Review Activity: Windows Networking
- Review Activity: Windows Security Settings
- Video: Creating Home Folders
- Review Activity: Windows Shares
- Module 14: Practice Questions
Module 15: Managing Linux and macOS
- Video: Supporting Mac Operating Systems
- Review Activity: Features of Linux
- Review Activity: Features of macOS
- Module 15: Practice Questions
Module 16: Configuring SOHO Network Security
- Review Activity: Attacks, Threats, and Vulnerabilities
- Review Activity: Wireless Security Protocols
- Video: Configuring Appropriate Security Settings on SOHO Wireless and Wired Networks
- Review Activity: SOHO Router Security
- Review Activity: Security Measures
- Module 16: Practice Questions
Module 17: Managing Security Settings
- Review Activity: Workstation Security
- Review Activity: Browser Security
- Video: Reducing Malware Effects
- Review Activity: Workstation Security Issues
- Module 17: Practice Questions
Module 18: Supporting Mobile Software
- Video: Troubleshooting Common Mobile OS and Application Issues
- Review Activity: Mobile OS Security
- Review Activity: Mobile OS and App Software
- Review Activity: Mobile OS and App Security
- Module 18: Practice Questions
Module 19: Using Support and Scripting Tools
- Review Activity: Remote Access Technologies
- Video: Implementing Workstation Backup and Recovery Methods
- Video: Backing Up Data and Settings
- Review Activity: Backup and Recovery
- Review Activity: Data Handling Best Practices
- Video: Identifying the Basics of Scripting
- Review Activity: Basics of Scripting
- Module 19: Practice Questions
Module 20: Implementing Operational Procedures
- Video: Implementing Best Practices with Documentation and Support
- Systems Information Management
- Review Activity: Best Practice Documentation
- Video: Using Proper Communication Techniques and Professionalism
- Review Activity: Proper Communication Techniques
- Review Activity: Common Safety and Environmental Procedures
- Module 20: Practice Questions