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Overview

This two-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators.
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What You'll Learn

By the end of the course, you should be able to meet the following objectives:
  • Implement a structured approach to troubleshooting 
  • Resolve common issues that occur in a VMware Horizon environment 
  • Troubleshoot issues with linked and instant clones 
  • Configure the Windows client 
  • Identify the correct log level for gathering logs 
  • Optimize protocols for best end-user experience

Who Should Attend

New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.
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Prerequisites

  • VMware Horizon 8: Skills for Virtual Desktop Management

This course also requires knowledge of the following:
  • Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks 
  • Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system 
  • Configuring Active Directory services, including DNS, DHCP, and time synchronization 
  • Restricting user activities by implementing Group Policy objects 
  • Configuring Windows systems to enable Remote Desktop Connections 
  • Building an ODBC connection to an SQL Server database

Learning Journey

Coming Soon...

1 Course Introduction
  • Introductions and course logistics 
  • Course objectives

2 Overview of Virtual Desktop Troubleshooting
  • Structured approach to troubleshooting configuration and operational problems 
  • Applying troubleshooting methods 
  • Documenting the steps to resolving the problem

3 Command-Line Tools and Backup Options
  • Using command-line tools 
  • Backing-up and restoring VMware Horizon databases

4 Troubleshooting Horizon Linked Clone Desktops
  • Only applicable for Horizon 7.x environments 
  • Describe the components that make up a VMware Horizon desktop 
  • Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems 
  • Highlight the best practice for optimizing a VMware Horizon desktop 
  • Troubleshoot common problems with VMware Horizon desktops

5 Troubleshooting Instant Clones
  • Discuss how instant clones are created 
  • Discuss what gets logged when an instant clone is created 
  • Discuss the keywords to look for in the logs when troubleshooting instant clones 
  • Discuss how to troubleshoot problems with instant clones

6 Windows Client
  • Correctly configure the Windows Client 
  • Identify the correct log level for gathering logs 
  • Enable the required SSL configuration level for the environment

7 Ports and Protocols
  • Discuss the key ports on a Horizon Environment 
  • Discuss protocols used in the Horizon Environment 
  • Understand the benefit of optimizing Blast 
  • Become familiar with the optimization features for Blast 
  • Implement GPO changes for Blast 
  • Become familiar with the causes for Black Screens 
  • Discuss how to troubleshoot Black Screen problems 
  • Identify problems encountered when applying GPOs 
  • Discuss how to troubleshoot GPO-related problems

Frequently Asked Questions (FAQs)

  • Why get VMware certified?

    VMware certifications validate your skills and expertise in virtualization and cloud technologies, making you a valuable asset in the IT industry.

    These certifications demonstrate your ability to design, deploy, and manage complex VMware environments, enhancing your career prospects and earning potential.

    VMware-certified professionals are highly sought after by employers worldwide, as they possess the knowledge and skills to drive digital transformation and optimize IT infrastructure.

  • What to expect for the examination?

    VMware offers a variety of certification exams at different levels (VCTA, VCP, VCAP, VCDX) and across various technology tracks (Data Center Virtualization, Network Virtualization, Cloud Management and Automation, etc.).

    Exams typically consist of multiple-choice and scenario-based questions that assess your knowledge and ability to apply it in real-world situations.

    Note: Certification requirements and policies may be updated by VMware from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is VMware certification valid for?

    As of April 2019, VMware has removed the mandatory recertification requirement for VCP certifications.

    This means your VCP certification will not expire, and you are not required to recertify at any specific interval.

    However, VMware encourages individuals to recertify and upgrade their certifications to validate their continued expertise and stay current with the latest technologies.

    Note: Certification requirements and policies may be updated by VMware from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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