Observability

SPLK-USITSI : Using Splunk IT Service Intelligence 4.15

Course Duration

6 Hours

Delivery

ILT VILT

Overview

Overview Course Curriculum Training Schedule Exam & Certification FAQs

This 6-hour course is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services. Those who will implement Splunk IT Service Intelligence on behalf of analysts, or will implement Splunk IT Service Intelligence Cloud, please enroll in Implementing Splunk IT Service Intelligence instead.

What You'll Learn

IT Service Intelligence features and user interface
Monitoring Infrastructure Entities
Creating Glass Tables
Investigating with Deep Dives
Managing Episodes of Notable Event

Who Should Attend

Splunk Administrator
Developer
User
Knowledge Manager
Architect

Prerequisites

To be successful, students should have a working understanding of the following courses:

What is Splunk?
Intro to Splunk

Optionally:

Using Fields
Visualizations

Learning Journey

Coming Soon...

Module 1 – Monitoring Services with Service Analyzer

Define key service intelligence concepts
Describe IT Service Intelligence user roles
Examine the IT Service Intelligence user interface
Monitor Services with Service Analyzer

Module 2 – Monitoring Entities with Infrastructure Overview

Describe what entities are
Monitor entity info overviews with Dashboards
Monitor entities metrics with the Analytics pane
Discover what events the entity is generating

Module 3 – Visualizing Services with Glass Tables

Describe glass tables
Use glass tables
Design glass tables
- Planning
- Views
- Edit mode
  - Top bar controls
  - Configuration bar
  - Visualization types
  - Source
- Configure glass tables
  - Drilldowns
  - Services and KPIs
  - Ad-hoc searches, including predictions
  - Service swapping

Module 4 – Investigating Issues with Deep Dives

Describe deep dive concepts and their relationships
- Default
- Custom
- Lanes
Use default deep dives
Create and customize new custom deep dives
Add and configure lanes
- Metric lane
- KPI lane
- Event lane
Customize lane views
- Bulk actions
- State and level thresholds
- Graph rendering
- Entity and anomaly overlays
- Overlays as lanes
- View modules
Describe effective workflows for troubleshooting

Module 5 – Managing Episodes

Define key episode terms and their relationships
- Multi-KPI alerts
- Notable events
- Episodes as Notable event groupings
Describe the episodes workflow
- Take ownership
- Change status as needed
- Comment as needed
Work with episodes
- Episode review
- Update an episode
- Investigate details
  - Impact tab
  - Timeline tab
  - Similar Episodes tab
  - Common fields
- Add comments
- Search
- Take action
  - Bi-directional ticketing
  - Reference links
- Integrations
- Views and Filters
- Permissions

Frequently Asked Questions (FAQs)

Why get Splunk certified?

Splunk certifications validate your expertise in data analytics and your proficiency in using the Splunk platform.
These certifications demonstrate your ability to leverage Splunk's powerful tools for data collection, analysis, and visualization, making you a valuable asset to organizations seeking to gain actionable insights from their data.
Splunk-certified professionals are in high demand across various industries, including IT, security, and business analytics.
What to expect for the examination?

Splunk offers a variety of certification exams at different levels, covering various domains and products within the Splunk platform.
Exams typically consist of multiple-choice and scenario-based questions that assess your knowledge and skills in using Splunk to solve real-world problems.
Note: Certification requirements and policies may be updated by Splunk from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
How long is Splunk certification valid for?

All Splunk certifications are valid for three years from the date of passing the highest-level certification exam.
To maintain your certification, you will need to recertify before it expires. You have three options for recertification:
- Pursue a higher-level certification (including any required prerequisite courses), in which case your lower-level certifications would also be renewed on the date of passing the next-level certification exam.
- Retake a certification exam within the final year of their recertification window to renew their certifications at that level (and any applicable downstream certifications).
- Complete continuing education courses at any point in the three year recertification window beginning the date of badge issuance.
Note: Certification requirements and policies may be updated by Splunk from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
Why take this course with Trainocate?

Here’s what sets us apart:
- Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).
- Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.
- Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.
- Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.
- Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.
- Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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