AB-7011 : Introduction to navigating the modern Contact Center

Microsoft certifications validate your skills and expertise in Microsoft technologies and solutions, demonstrating your ability to design, implement, and manage cutting-edge technologies.

These certifications are globally recognized and highly sought after by employers, as they signify your proficiency in using Microsoft products and services to drive innovation and solve business challenges.

Microsoft-certified professionals are in high demand, opening doors to new career opportunities and higher earning potential.

Microsoft certification exams are designed to assess your knowledge and skills in specific Microsoft technologies and solutions.

Exams typically consist of multiple-choice, multiple-select, and case study questions, and some may include lab simulations to evaluate your practical skills.

Note: Certification requirements and policies may be updated by Microsoft from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

Most Microsoft role-based and specialty certifications are valid for one year from the date of passing the exam.

To maintain your certification, you will need to renew it annually by passing a free online assessment on Microsoft Learn.

However, Microsoft Applied Skills credentials and Fundamentals certifications do not expire.

Note: Certification requirements and policies may be updated by Microsoft from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

Here’s what sets us apart:

- Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 24 countries (and counting!).

- Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

- Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

- Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

- Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

- Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.