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Overview

The new ITIL® builds on its strong IT Service Management heritage, expanding into Digital Product and Service Management.

ITIL® Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation.

It provides a fast-track route for experienced ITIL professionals to transition to ITIL (Version 5) without completing all modules individually. ITIL Managing Professional Transition (Version 5) consolidates key concepts from the following ITIL (Version 5) modules:

  • ITIL Product (Version 5): provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle.
  • ITIL Service (Version 5): explores how organizations design, build, deliver, support, and continually improve services to create value for stakeholders.
  • ITIL Experience (Version 5): integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted, and engaged with directly influences the value they create.
  • ITIL Transformation (Version 5): provides guidance on transforming the way work is performed by balancing governance, execution, and continual learning. It supports navigating uncertainty and complexity while aligning people, processes, and technology, ensuring that transformation initiatives deliver measurable value and build resilience.
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What You'll Learn

Digital product and service lifecycle management

Build on your existing knowledge and explore how to manage products and services end-to-end, from design to delivery and continuous improvement.

Experience-led design and value creation

Develop a clear understanding of how the customer experience shapes the way digital services are designed, delivered, and improved.

ITIL value chain application in real-world scenarios

Uncover how value is created across integrated value streams, aligning teams, workflows, and outcomes.

AI and modern operating models in ITIL

Discover how ITIL (Version 5) supports AI-enabled organizations and evolving operating models.

How the ITIL Transformation Model works

Delve into the core concepts of governance and transformation and build a solid understanding of how they support organizational change and long-term value creation.

Who Should Attend

  • Designed for experienced ITIL professionals, this module enables you to quickly and cost-efficiently upgrade to the latest version of ITIL with a single, clear learning path and dual-exam package.
  • Available for ITIL 4 Managing Professionals, ITIL 4 Masters, ITIL v3 Experts, and ITIL v3 Masters only.
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Prerequisites

  • ITIL Foundation (Version 5) is a prerequisite for all the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.

Learning Journey

Coming Soon...

  • Module 1: Introduction to ITIL Product, Service, and Experience
  • Module 2: The ITIL Product and Service Lifecycle management activities
  • Module 3: The ITIL Product and Service Lifecycle
  • Module 4: ITIL Experience
  • Module 5: ITIL Transformation
  • Module 6: ITIL and AI
  • Module 7: ITIL and other frameworks

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Frequently Asked Questions (FAQs)

  • Why get ITIL certified?

    ITIL is the world's leading framework for IT service management (ITSM). ITIL certifications validate your knowledge and skills in aligning IT services with business needs, improving efficiency, enhancing customer satisfaction, and reducing costs.

    ITIL-certified professionals are highly sought after by organizations seeking to optimize their IT operations and deliver value to their stakeholders.

  • What to expect for the examination?

    ITIL certification exams generally consist of multiple-choice questions that test your knowledge and understanding of ITIL concepts, principles, and processes.

    Some exams may also include scenario-based questions that assess your ability to apply ITIL practices in practical situations.

    Note: Certification requirements and policies may be updated by ITIL from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is ITIL certification valid for?

    The validity of your ITIL certification depends on the certification level:

    ITIL Foundation: The ITIL Foundation certification does not expire. It is considered a lifelong qualification, and there is no requirement for recertification.

    ITIL Intermediate, Managing Professional, and Strategic Leader: These certifications are valid for three years from the date of passing the exam. After three years, you must renew your certification by completing additional training or passing relevant exams to demonstrate that you have kept up-to-date with the evolving ITIL practices.

    ITIL Master: The ITIL Master certification does not expire, but it's essential to maintain your skills and stay current with industry trends and best practices to continue excelling in the IT service management domain.

    Note: Certification requirements and policies may be updated by ITIL from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 24 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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Course Curriculum

Course Curriculum

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Training Schedule

Exam & Certification

Exam & Certification

FAQs

Frequently Asked Questions

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Improve yourself and your career by taking this course.

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