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Private training brings the classroom or virtual classroom experience to your office or a preferred offsite location. Convenient, practical, and effective training tailored to your company's needs.
If you have multiple locations, please list them in the comments section.
On completion of this course, the following learning outcomes will be achieved: Understand customer journeys
Understand how customer journeys are designed
Module 1: Explore
Module 2: Engage
Module 3: Offer
Module 4: Agree
Module 5: Onboard
Module 6: Co-create
Module 7: Realize
The target audience for this course and qualification are:
Candidates must already have achieved ITIL4 Foundation certification to qualify to sit the examination.
Participants of the course who successfully pass the certification examination will be awarded the ITIL Specialist: Drive Stakeholder Value certification.
The format of the examination is: