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Overview

Welcome to the ITIL® Foundation Bridge (Version 5) course.

This course is for anyone who is preparing to sit the ITIL ®Foundation Bridge (Version 5) exam. ITIL® Foundation Bridge (Version 5):

  • introduces you to the key concepts of digital product and service management not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations.
  • provides an overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services.
  • enables you to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services.
  • explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.

This introductory module outlines the course objectives and provides an overview of ITIL® Foundation Bridge (Version 5), including the certification process.

The primary goal of this course is to prepare you to successfully achieve a passing score in the ITIL® Foundation Bridge (Version 5) exam.
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What You'll Learn

  • Digital product and service management in ITIL (Version 5)
  • Service relationships in the context of digital products and services
  • The ITIL Value System (ITIL VS)
  • Governance and the ITIL Guiding Principles in ITIL (Version 5)
  • The ITIL Product and Service Lifecycle Model and the value chain activities
  • Value stream and their management
  • The ITIL Four Dimensions of Product and Service Management
  • How AI affects ITIL, what AI Governance is, and how ITIL integrates with other frameworks (PRINCE2® and DEVOPS INSTITUTE®).

Who Should Attend

  • Professionals who have completed ITIL 4 Foundation and are looking for a smooth transition to ITIL 5 Foundation and its updated framework.
  • ITIL 4 Foundation holders seeking deeper knowledge of digital product and service management and how to deliver measurable business value.
  • Individuals aiming to pursue advanced ITIL 5 qualifications, for which the ITIL 5 Foundation serves as a prerequisite.
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Prerequisites

Professionals who have completed ITIL 4 Foundation and are looking for a smooth transition to ITIL 5 Foundation and its updated framework.

Learning Journey

Coming Soon...

 

Module 1: Key concepts of digital product and service management

  • Understand the key differences between ITIL 4 and ITIL Foundation (Version 5)
  • Define the key concepts of service, product, digital product, and digital service
  • Explain the ITIL Product and Service Lifecycle
  • Define and explain service offerings, including service actions, transfer of goods, and access to resources
  • Understand value co-creation, including value, cost, risk, output, and outcome

Module 2: Service relationships

  • Define the key concepts of organization, service provider, service consumer, and digital product vendor
  • Define and distinguish basic, cooperative, and collaborative (partnership) service relationships
  • Define the concept of the service journey
  • Define the roles of sponsor, customer, and user
  • Define service quality and service level
  • Define a Service Level Agreement (SLA)
  • Understand the roles of service providers, service consumers, and digital product vendors within service relationships

Module 3: The ITIL Value System

  • Know the components of the ITIL Value System and their role in an organization, including guiding principles, governance, the value chain, management practices, and continual improvement
  • Explain the ITIL Value System and its purpose in enabling value co-creation through products and services

Module 4: Governance

  • Define governance and its role in directing and controlling an organization
  • Explain the enabling nature of governance and the key activities through which governance supports value co-creation.

Module 5: ITIL Guiding Principles

  • Explain how the ITIL Guiding Principles should be applied in different contexts
  • Describe how the ITIL Guiding Principles interact to support effective decision-making and continual improvement
  • Explain how feedback contributes to value co-creation

Module 6: Value chain and ITIL management practices

  • Identify the purpose of each ITIL Product and Service Lifecycle activity within the value chain
  • Recall key terms and definitions related to value chain activities
  • Explain how value chain activities are supported by management practices to enable value creation
  • Understand the role of management practices within the ITIL Value System
  • Explain the structure and benefits of the Official ITIL Practice Guides

Module 7: Value streams: mapping and management

  • Know the purpose and key concepts of value stream mapping and management
  • Understand the relationship between digital value stream mapping and value stream management

Module 8: Continual improvement

  • Describe continual improvement within the ITIL Value System and its role in organizations
  • Understand the steps of the ITIL Continual Improvement Model.

Module 9: The ITIL Four Dimensions of Product and Service Management

  • Explain the ITIL Four Dimensions of Product and Service management and their importance in a holistic approach
  • Understand how AI can assist in the product and service lifecycle
  • Understand the ITIL AI Capability Model

Module 10: ITIL and other frameworks integration

  • Understand how ITIL and DevOps complement each other across the product and service lifecycle
  • Recognize how ITIL practices can effectively collaborate with DevOps ways of working
  • Understand why project management is important when applying ITIL practices
  • Understand how ITIL can be combined with PRINCE2 Project Management or PRINCE2 Agile to deliver products and services effectively

Participants who successfully complete the course and pass the examination will be recognized as certified with ITIL Foundation under the AXELOS certification scheme. Delegates who do not attain a passing score for the examination would be awarded a course attendance certificate only.

  • There are case studies, practical guidance and examples that can be used, as well as further deep dives into the current and new guidance.
  • Today there is a very complicated and complex business context to IT enabled services, and there is no single path to navigate it, but the further supplementary content and CPD (Continuing Professional Development) activity on the site will help with that navigation.
  • The supplementary content and supporting CPD activities are extremely useful to candidates as they provide further clarity on specific areas of knowledge when using ITIL

EXAMINATION FORMAT

  • 40 Multiple Choice Questions
  • 1 mark per correct answer
  • 26 marks required to pass (out of 40 available) – 65%
  • One hour duration
  • Closed-book
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Frequently Asked Questions (FAQs)

  • Why get ITIL certified?

    ITIL is the world's leading framework for IT service management (ITSM). ITIL certifications validate your knowledge and skills in aligning IT services with business needs, improving efficiency, enhancing customer satisfaction, and reducing costs.

    ITIL-certified professionals are highly sought after by organizations seeking to optimize their IT operations and deliver value to their stakeholders.

  • What to expect for the examination?

    ITIL certification exams generally consist of multiple-choice questions that test your knowledge and understanding of ITIL concepts, principles, and processes.

    Some exams may also include scenario-based questions that assess your ability to apply ITIL practices in practical situations.

    Note: Certification requirements and policies may be updated by ITIL from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is ITIL certification valid for?

    The validity of your ITIL certification depends on the certification level:

    ITIL Foundation: The ITIL Foundation certification does not expire. It is considered a lifelong qualification, and there is no requirement for recertification.

    ITIL Intermediate, Managing Professional, and Strategic Leader: These certifications are valid for three years from the date of passing the exam. After three years, you must renew your certification by completing additional training or passing relevant exams to demonstrate that you have kept up-to-date with the evolving ITIL practices.

    ITIL Master: The ITIL Master certification does not expire, but it's essential to maintain your skills and stay current with industry trends and best practices to continue excelling in the IT service management domain.

    Note: Certification requirements and policies may be updated by ITIL from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 24 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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Course Curriculum

Course Curriculum

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Training Schedule

Exam & Certification

Exam & Certification

FAQs

Frequently Asked Questions

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