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Overview

Course 6F132G covers the customer service management activities that store associates perform routinely. Students learn how to create and update customer orders, process customer appeasements, process returns and exchanges, using IBM Sterling Store Engagement (Next-gen). The course includes demonstrations of key tasks to simulate real-world store operations. Additionally, the course provides a lab environment with hands-on exercises to practice the tasks required for the customer service agents. 
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What You'll Learn

After completing this course, students should be able to:

  • Discuss customer service (store associates) capabilities of Sterling Store Engagement.
  • Navigate the IBM Sterling Store Engagement application and understand its functionalities.
  • Search for products, orders, and customer information
  • Create and update orders
  • Process returns and exchanges
  • Process customer appeasements

Who Should Attend

Store Associates
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Prerequisites

The audience for this course must have a basic understanding of the IBM Sterling Order Management solution concepts and a basic understanding of Sterling Store Engagement (Next-gen) concepts.

Learning Journey

Coming Soon...

  • Customer service (store associates) capabilities of Sterling Store Engagement.
  • IBM Sterling Store Engagement user interface
  • Products search
  • Customer information search
  • Create and update orders
  • Returns and exchanges processing
  • Customer appeasements processing
  • Store rules for pickup and drop-off
  • Limits for store areas

Frequently Asked Questions (FAQs)

  • Why get IBM certified?

    IBM certifications validate your skills and expertise in a wide range of technologies, including hybrid cloud, data & AI, security, IT infrastructure, and business applications.

    These certifications are globally recognized and can help you advance your career, increase your earning potential, and demonstrate your commitment to professional development.

    IBM-certified professionals are in high demand, making them valuable assets to any organization seeking to leverage IBM's innovative solutions.

  • What to expect for the examination?

    IBM offers a variety of certification exams at different levels (Basic, Intermediate, and Advanced) covering various technologies and job roles.

    Exams typically consist of multiple-choice questions and may include scenario-based questions that assess your ability to apply your knowledge in real-world situations.

    Note: Certification requirements and policies may be updated by IBM from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is IBM certification valid for?

    The validity period of IBM certifications varies. Some certifications, particularly those focused on specific product versions or technologies, may have expiration dates.

    However, many IBM certifications, especially those focused on broader skills or newer technologies, do not have an expiration date.

    Note: Certification requirements and policies may be updated by IBM from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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Frequently Asked Questions

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