Trending Courses

Vendors

Skip Navigation Links

Overview

The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

 
img-course-overview.jpg

What You'll Learn

After taking this course, you should be able to:

  • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
  • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
  • Discuss the functional attributes of the Cisco Unified Intelligence Center
  • Customize Cisco Unified Intelligence Center Reports and Views

Who Should Attend

  • Administrators
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments
img-who-should-learn.png

Prerequisites

To fully benefit from this course, you should have the following knowledge:

  • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
  • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
  • Experience administering Cisco Packaged Contact Center Enterprise

Recommended Cisco offerings that may help you meet these prerequisites:

  • Understanding Cisco Contact Center Enterprise Foundations (CCEF)
  • Administering Cisco Contact Center Enterprise (CCEA)
  • Cisco Certified Network Associate (CCNA®)
  • Understanding Cisco Foundation Collaborations (CLFNDU)

Learning Journey

Coming Soon...

  • Cisco Unified Intelligence Center Foundations
    • Cisco Unified Intelligence Center - Basics
    • Cisco Unified Intelligence Center - Deployment Models
  • Cisco Unified Intelligence Center Administration and Operations Console
    • Operations Console (OAMP) Console Introduction
    • Admin User Management
  • Cisco Unified Intelligence Center Attributes
    • Stock Reporting
    • Dashboard Features
  • Cisco Unified Intelligence Center Custom Reports and Views
    • Creating Views
    • Building Report Definitions

 Lab Outline

  • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
  • Working with Stock Reports
  • Working with Dashboards
  • Value Lists and Collections
  • Exploring Supervisor Defaults
  • Using Groups
  • Editing Report Views Pt 1 of 2
  • Editing Report Views Pt 2 of 2
  • Report Definitions and Drilldowns
  • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
  • Value Lists and Drilldowns

Frequently Asked Questions (FAQs)

  • Why get Cisco certified?

    Cisco certifications validate your expertise in networking and cybersecurity, making you a sought-after professional in the IT industry.

    These globally recognized credentials demonstrate your ability to design, implement, and manage complex networks, enhancing your career prospects and earning potential.

    Cisco-certified professionals are highly valued by employers worldwide for their knowledge and skills in managing critical infrastructure and ensuring secure communications.

  • What to expect for the examination?

    Cisco offers a wide range of certification exams, catering to various levels of expertise and specializations.

    The exams typically consist of multiple-choice questions, simulations, and sometimes lab exercises. Exam formats and content vary depending on the specific certification level and track you choose.

    Note: Certification requirements and policies may be updated by Cisco from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is Cisco certification valid for?

    Most Cisco certifications are active for three years from the date you earn the certification.

    You can recertify at any time during the active period by re-taking the exam for your existing certification, advancing to the next level of certifications, earning Continuing Education credits, or a combination of both.

    Note: Certification requirements and policies may be updated by Cisco from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

Keep Exploring

Course Curriculum

Course Curriculum

Training Schedule

Training Schedule

Exam & Certification

Exam & Certification

FAQs

Frequently Asked Questions

img-improve-career.jpg

Improve yourself and your career by taking this course.

More Courses By Cisco

Browse All Courses
ucsec-implementing-cisco-unified-communications-security-v1
Collaboration

Implementing Cisco Unified Communications Security v1.0

The course is designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment.
ILT VILT
Course Duration 5 Days
mpls-implementing-cisco-mpls-v3
Service Provider

Implementing Cisco MPLS v3.0

Learn about VPN technology issues involving MPLS from the service provider perspective & how to configure some of those features and functions in an existing routed environment
ILT VILT
Course Duration 5 Days
mcast-implementing-cisco-multicast-v2
Routing and Switching

Implementing Cisco Multicast v2.0

Learn how to provide technical solutions for simple deployments of IP multicast within a provider or customer network.
ILT VILT
Course Duration 5 Days
img-get-info.jpg

Ready to Take Your Business from Great to Awesome?

Level-up by partnering with Trainocate. Get in touch today.

Name
Email
Phone
I'm inquiring for

Inquiry Details

By providing your contact details, you agree to our Privacy Policy.

Stay Connected. Be the first to Know.

Company

Vendors

Services

Customer Service

© Copyright Trainocate 2024. All rights reserved.