ITIL V5 Workshop: Modern Service Management for Today’s Organizations
Discover how ITIL V5 can help organizations modernize service management, improve IT operations, and support digital transformation.
This complimentary webinar, in partnership with PeopleCert, is designed for IT service management professionals, service desk and support teams, IT managers and team leads, and IT operations and infrastructure teams looking to strengthen their service management capabilities.
Date: September 11, 2026
Time: 9:00 AM – 12:00 PM PHT
Location: Online Webinar
What You Will Learn
- PeopleCert at a Glance – Discover PeopleCert and its role in professional certification.
- The Power of ITIL – Explore the evolving role of IT and the impact of ITIL on modern organizations.
- The New ITIL – Understand ITIL v5, its key updates, and how it compares with ITIL 4.
- Digital Products and Services – Learn the key concepts behind delivering and managing digital services.
- The Vodafone Case Study – Gain insights from a real-world example of ITIL in action.
- What’s Next? – Explore the ITIL qualification scheme, certification pathway, and exam information.
Program Flow
9:00 AM – 9:15 AM: Welcome Remarks & Event Overview
9:15 AM – 11:30 AM: ITIL v5 Workshop
11:30 AM – 12:00 PM: Certification Information & Closing
Why Attend?
✔ Understand the evolving role of IT and modern service management
✔ Discover what’s new in ITIL v5 and how it compares with ITIL 4
✔ Learn key concepts behind digital products and services
✔ Gain practical insights from a real-world case study
✔ Explore the ITIL certification pathway and exam requirements