Trending Courses

Vendors

Skip Navigation Links

Overview

Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.
img-course-overview.jpg

What You'll Learn

In this module, you will:

  • Identify the work order lifecycle
  • Identify the different options available for creating work orders
  • Use related records such as service accounts, incidents, products and services, and other items with work orders
  • Apply entitlements
  • Create and manage agreements
  • Create and manage service level agreements (SLAs) for work orders
  • Create work orders with Field service in Outlook
  • Define and manage inventory and warehouses
 

Who Should Attend

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
img-who-should-learn.png

Prerequisites

Please review the prerequisites listed for each module in the course content and click on the provided links for more information.

Learning Journey

Want to boost your career in Microsoft? Click on the roles below to see the learning pathways, specially designed to give you the skills to succeed.

1. Manage work orders in Dynamics 365 Field Service

Do you use work orders to manage engagements with your customers? This learning path discusses how to use and manage work orders using Dynamics 365 Field Service.

2. Universal Resource Scheduling in Microsoft Dynamics 365 Field Service

Schedule anything to the right resource for any job or task with ease. Universal Resource Scheduling (URS) is a Dynamics 365 solution that allows organizations from different industries with different scenarios.

3. Implement Microsoft Dynamics 365 Field Service

Field service companies often realize they need help as they discover that workflow inefficiencies are preventing growth and limiting revenue. Taking the right steps to configure Dynamics 365 Field Service will save you time during your implementation.

4. Solve problems in real time with Dynamics 365 Remote Assist

Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, HoloLens 2, Android, or iOS devices. This Learning Path starts with an introduction to Remote Assist and then moves into integrating Remote Assist with Dynamics 365 Field Service.

5. Explore the fundamentals of Microsoft Dynamics 365 Field Service

This learning path introduces learners to Dynamics 365 Field Service. You'll learn about core product capabilities and discuss the scheduling process and other tools that you can use to support your field service activities.

Instructors

Scott Duffy

Bestselling Azure & TOGAF® Trainer, Microsoft Azure MVP

4.8 (4.1k)
|
10 Courses
profile-instructor-a.png
Scott Duffy

Bestselling Azure & TOGAF® Trainer, Microsoft Azure MVP

4.8 (4.1k)
|
10 Courses
profile-instructor-a.png

Skills Measured

  • Configure field service applications (20-25%)
  • Manage work orders (20-25%)
  • Schedule and dispatch work orders (20-25%)
  • Manage the Dynamics 365 Field Service mobile app (5-10%)
  • Manage inventory and purchasing (1-5%)
  • Managed Connected Field Service and customer assets (5–10%)
  • Implement Microsoft Power Platform (5–10%)
  • Manage customer experiences (5–10%)

Frequently Asked Questions (FAQs)

  • Why get Microsoft certified?

    Microsoft certifications validate your skills and expertise in Microsoft technologies and solutions, demonstrating your ability to design, implement, and manage cutting-edge technologies.

    These certifications are globally recognized and highly sought after by employers, as they signify your proficiency in using Microsoft products and services to drive innovation and solve business challenges.

    Microsoft-certified professionals are in high demand, opening doors to new career opportunities and higher earning potential.

  • What to expect for the examination?

    Microsoft certification exams are designed to assess your knowledge and skills in specific Microsoft technologies and solutions.

    Exams typically consist of multiple-choice, multiple-select, and case study questions, and some may include lab simulations to evaluate your practical skills.

    Note: Certification requirements and policies may be updated by Microsoft from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is Microsoft certification valid for?

    Most Microsoft role-based and specialty certifications are valid for one year from the date of passing the exam.

    To maintain your certification, you will need to renew it annually by passing a free online assessment on Microsoft Learn.

    However, Microsoft Applied Skills credentials and Fundamentals certifications do not expire.

    Note: Certification requirements and policies may be updated by Microsoft from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 24 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

Keep Exploring

Course Curriculum

Course Curriculum

Training Schedule

Training Schedule

Exam & Certification

Exam & Certification

FAQs

Frequently Asked Questions

img-improve-career.jpg

Improve yourself and your career by taking this course.

More Courses By Microsoft

Browse All Courses
ms-900t01-microsoft-365-fundamentals-training
Modern Work

Introduction to Microsoft 365

Learn Microsoft 365 with Trainocate’s 1-day MS-900 training. Expert-led, it covers cloud services, productivity apps, and security, preparing you for Microsoft Certified: Fundamentals certification. E
ILT VILT
Course Duration 1 Day
mb-230t01-microsoft-dynamics-365-customer-service-training
Business Applications

Microsoft Dynamics 365 Customer Service

Learn how to use Microsoft Dynamics 365 to impact your customers.
ILT VILT
Course Duration 4 Days
az-120t00-planning-and-deploying-sap-on-azure-training
Azure Infrastructure

Planning and Deploying SAP on Azure

Learn concepts, scenarios, procedures, and hands-on labs how to best plan and implement migration and operation of an SAP solution on Azure.
ILT VILT
Course Duration 3 Days
img-get-info.jpg

Ready to Take Your Business from Great to Awesome?

Level-up by partnering with Trainocate. Get in touch today.

Name
Email
Phone
I'm inquiring for
Inquiry Details

By submitting this form, you consent to Trainocate processing your data to respond to your inquiry and provide you with relevant information about our training programs, including occasional emails with the latest news, exclusive events, and special offers.

You can unsubscribe from our marketing emails at any time. Our data handling practices are in accordance with our Privacy Policy.

Stay Connected. Be the first to Know.

Company

Vendors

Services

Customer Service

© Copyright Trainocate 2025. All rights reserved.