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Overview

lSO/IEC 20000 is the international standard for IT service management (ITSM). It defines the requirements for and provides details of the IT service management system (SMS) needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with the standard. This 2 day course is primarily aimed at anyone who requires an understanding in ITSM in general and in lSO/IEC 20000 SMS. In particular IT professionals an working in an organization which is implementing or already has lSO/IEC 20000 certification will also find this course useful to improve not only their understanding of the subject but also the application of lSO/IEC 20000 within their organization. The training is delivered in a way that includes sufficient generic ITSM content to allow lSO/IEC 20000 to be understood in the context of how the standard operates in a typical IT service provider organization.
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What You'll Learn

Candidates who pass the Foundation examination Delegates who successfully complete the course will have shown that they understand the principles of IT Service Management and the requirements of lSO/IEC 20000-1:2018 (Part 1).

Who Should Attend

Staff working within a service provider organization that requires a basic understanding of the standard. It is equally relevant for those working within service providers which are already certified to ISO/IEC 20000, involved in the auditing of the organization for lSO/IEC 20000 processes or for those considering its implementation
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Prerequisites

There are not training prerequisites for Candidates to attend this course.

There are no pre-course reading materials needed for this course although candidates are encouraged to have the ISO/IEC 20000 standards available and also be familiar with the standards.

Learning Journey

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  • The fundamental requirements for an SMS and the need for continual improvement.
  • The processes, their objectives and high level requirements.
  • Applicability and scope definition requirement.
  • The purpose of internal and external audits, their operation and the associated terminogy
  • The relationship with best practices, ITIL(R), and related standards, ISO 9001 and ISO/IEC 27001.

Instructors

Scott Duffy

Bestselling Azure & TOGAF® Trainer, Microsoft Azure MVP

4.8 (4.1k)
|
10 Courses
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Scott Duffy

Bestselling Azure & TOGAF® Trainer, Microsoft Azure MVP

4.8 (4.1k)
|
10 Courses
profile-instructor-a.png
Delegates who successfully complete the course and pass the exam will be recognized as ISO/IEC 20000 Foundation Certified under the APMG certification scheme.

Frequently Asked Questions (FAQs)

  • Why should I pick up this course and get certified?

    Career Advancement: Boost your earning potential and unlock new job opportunities.

    Stay Relevant: Keep your skills current in the ever-changing tech landscape.

    Problem-Solving Prowess: Hone your critical thinking and problem-solving abilities.

    Hands-On Experience: Apply your knowledge through practical labs and projects.

    Expand Your Network: Connect with industry experts and like-minded professionals.

  • Why take this course with Trainocate?

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 24 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

    - Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.

    - Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.

    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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Course Curriculum

Course Curriculum

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Training Schedule

Exam & Certification

Exam & Certification

FAQs

Frequently Asked Questions

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Improve yourself and your career by taking this course.

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