LESSON ONE
Assertiveness Overview
- Define Assertiveness
- Distinguish Among Passive, Assertive, and Aggressive Verbal and Nonverbal Behaviors
- Identify Personal Work Situations and Obstacles That Challenge Assertive Behavior
- Discuss How Socialization Affects Your Behavior in the Business Environment
Assessing Yourself
- Assess and Identify Strengths and Weaknesses of Your Assertiveness Style
- Learn to See the Relationship Between Your Values and Your Behavior
- Analyze How to Handle Compliments More Comfortably
- Describe the Assertive Components of Becoming “Comfortable in Your Own Skin”
LESSON TWO
Assessing Yourself (cont’d)
- Assess and Identify Strengths and Weaknesses of Your Assertiveness Style
- Learn to See the Relationship Between Your Values and Your Behavior
- Analyze How to Handle Compliments More Comfortably
- Describe the Assertive Components of Becoming “Comfortable in Your Own Skin”
Assertive Techniques and Practices
- Demonstrate a Five-Step Model to Express Assertive Language
- Describe Six Special Assertive Techniques: Broken Record, Fogging, Negative Assertion, Negative Inquiry, Free Information and Self-Disclosure
- Say “No” and Survive
- Respond to Common Put-Down Statements
LESSON THREE
Assertive Techniques and Practices (cont’d)
- Demonstrate a Five-Step Model to Express Assertive Language
- Describe Six Special Assertive Techniques: Broken Record, Fogging, Negative Assertion, Negative Inquiry, Free Information and Self-Disclosure
- Say “No” and Survive
- Respond to Common Put-Down Statements
Key Communication Skills Necessary for Assertiveness
- Identify the Three Components of Communication and Factors That Influence Their Impact
- Differentiate the Verbal and Nonverbal Communication Styles of Men and Women
- Listen Assertively Handle Feedback and Criticism Effectively
LESSON FOUR
Key Communication Skills Necessary for Assertiveness (cont’d)
- Identify the Three Components of Communication and Factors That Influence Their Impact
- Differentiate the Verbal and Nonverbal Communication Styles of Men and Women
- Listen Assertively
- Handle Feedback and Criticism Effectively
Overcoming Obstacles to Achieve the Desired Personal and Professional Balance
- Pinpoint Personal Internal Obstacles to Assertiveness, and Develop Strategies to Overcome Them
- Name at Least Five Techniques to Deal with Anger
- Identify Techniques for Preventing and Coping with Stress
- Apply a Four-Step Model to Improve Your Personal Level of Work and Life Balance
- Discuss the Nature and Value of Women’s Support Networks and Resources
Action Plan
- Develop and Assertive Approach to Two Current Challenging Situations
- Establish an Action Plan for Achieving Your Goals