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2144 - Emotional Intelligence Certificate Program

Overview

Duration: 3 days

Without strong and effective relationships in business, today’s fast-paced, team-based and global work environments can’t function with peak efficiency. Maximum results will not be achieved. Emotional Intelligence (EI) competencies are at the heart of effective workplace relationships and productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations.

This emotional intelligence seminar emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism.

Objectives

  • Recognize and consciously use emotional data that shapes your professional behavioral responses
  •  Identify and manage emotional behaviors that impact your work-based relationships and situations
  •  Integrate empathy to promote strong team player attributes and communication
  •  Apply emotional insights to decipher and better manage yourself within the organization
  •  Implement emotionally intelligent insights to improve personal decision making and professional contributions

Audience

Anyone who wants to maximize their performance, as well as personal and business success, by increasing emotion management and self-understanding through Emotional Intelligence skills

Content

LESSON ONE

Expanding Emotionally Intelligent Personal Awareness

  • Identify and Name Emotions and Their Levels of Intensity
  • Analyze Emotions from Their Cognitive and Physiological Manifestations
  • Recognize Emotional Igniters and Apply Emotionally Intelligent Regulation Strategies

LESSON TWO

Engaging EI Relationships and Personal Impact

  • Identify the Impact Your Emotional Intelligence Has on Connecting Others
  • Apply Emotionally Intelligent Communication Skills to Relationship Building and Maintenance
  • Practice Listening Skills That Build and Maintain Empathy

Demonstrating Emotionally Intelligent Stress Management and Resilience

  • Recognize Stress as a Complex Set of Emotional and Physical Responses That Can Have Positive and/or Limiting Results
  • Practice Proactive Stress-Management Techniques to Stay Emotionally Well Balanced
  • Define Resilience and How It Impacts Effectiveness at Work

LESSON THREE

Leveraging Healthy Emotionally Intelligent Conflict and Collaboration

  • Recognize the Central Role of Relationship Development and Maintenance in Achieving Healthy Conflict
  • Identify Emotionally Intelligent Strategies to Maintain Healthy Conflict
  • Demonstrate a Collaborative Attitude at Work Through the Application of Emotional Intelligence

Bringing It All Together

  • Synthesize Emotionally Intelligent Competencies to Address Complex EI Challenges and Opportunities

Prerequisites

None

Certification

Course Certifications

This course is part of the following Certifications:

Schedule




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