ITIL4DITS - ITIL® Leader Digital and IT Strategy

Overview

Duration: 4.0 days

We are in a time of exciting change full of opportunity. Digital services are helping organizations to compete in the modern digital economy. This new digital era, known as the ‘Fourth Industrial Revolution’ which is characterized by the unavoidable interaction between humans, digital technologies and physical assets, has created an increasingly fastpaced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed.

The Digital and IT Strategy course adds a new perspective to the ITIL 4 guidance and elevates the discussion to an organizational strategy level.

The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organizations on their challenging digital transformation journey.

The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).

Objectives

On completion of this course, the following learning outcomes will be achieved:

Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy (DITS) decisions
Leverage digital strategy to respond to digital disruption
Understand relationships between DITS with the Service Value System to create value
Use DITS to remain viable in environments disrupted by digital disruption, achieve market relevance and operational excellence
Identify and risks and opportunities in DITS
Define, advocate and implement Digital & IT Strategy

Content

Module 1: ITIL Guiding Principle and DITS Decisions

Relate the ITIL Guiding Principles to All Aspects of Digital and IT Strategy

Module 2: Concepts for Digital Strategy

Digital Technology
Digital Business
Digital Organization
Digitization
Digital Transformation
Business Strategy and Business Models Digital and IT Strategy
DITS and the Components of The ITIL Service Value System

Module 3: Factors Affecting DITS

PESTLE External Analysis
Four Dimensions of Service Management Internal Analysis

Module 4: Viability During Digital Disruption

Agility, Resilience, Lean, Continuous and Value Cocreation
Analysing VUCA Factors For DITS
Three-Levels of Digital Disruption
Factors Influencing an Organization’s Market/Industry Positioning
Tools to Determine Appropriate Digital Organization Market Positioning

Module 5: Strategic Approaches for Market Relevance andOperational Excellence

Customer Journeys
Omni-Channel Delivery and Support
Context-Sensitive Delivery and Support
Customer Analytics
Customer Feedback And 360º Approaches
Achieving Operational Excellence in The Four Dimensions
Financial Policies In DITS
Portfolio Optimization
Funding Approaches for Projects, Products and Service

Module 6: Strategic Approaches for Market Relevance andOperational Excellence (continued)

Balancing Cost of Innovation and Operation
Charging Models

Module 7: Risk and Opportunities In DITS

Risk Management in A Digital Organization
Identifying and Assessing Risk
Risk Posture and Balancing Risks
Innovation Elements and Techniques
Develop An Innovation Culture

Module 8: Advocating A Digital and IT Strategy

Digital Readiness Assessment
Define and Communicate A Vision and Strategy
Business Cases to Advocate DITS

Module 9: Implementing A Digital and IT Strategy

Operating Models for Digital Organizations
Strategy Coordination and Implementation
Approaches To Parallel Operating Models
Assessing The Success Of DITS
Activities Of A Digital Transformation Programme

Audience

Individuals at the IT management level or ITSM leaders, business heads, aspiring C-suite professionals and other senior business leaders across the organization who help:
- Craft a digital vision
- Develop a cross-organization digital strategy
- Strategically manage risk
- Drive organizational change
- Survive and thrive in a VUCA environment
Individuals who seek the ITIL Strategic Leader designation

Prerequisites

Candidates must already have either:

A certificate in ITIL4 Foundation OR
ITIL4 Managing Professional Transition Module

AND

Demonstrate a minimum of three years of managerial experience

Certification

Participants of the course who successfully pass the certification examination will be awarded the ITIL 4 Leader: Digital and
IT Strategy.

The format of the examination is:

40 Multiple Choice Questions
1 mark per correct answer
28 marks required to pass (out of 40 available) – 70%
90 minutes duration
Closed-book.

Subtotal

Enquiry Form