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ITIL4DITS - ITIL® Leader Digital and IT Strategy


Duration: 4.0 days

We are in a time of exciting change full of opportunity. Digital services are helping organizations to compete in the modern digital economy. This new digital era, known as the ‘Fourth Industrial Revolution’ which is characterized by the unavoidable interaction between humans, digital technologies and physical assets, has created an increasingly fastpaced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed.

The Digital and IT Strategy course adds a new perspective to the ITIL 4 guidance and elevates the discussion to an organizational strategy level.

The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organizations on their challenging digital transformation journey.

The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).


On completion of this course, the following learning outcomes will be achieved:

  • Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy (DITS) decisions
  • Leverage digital strategy to respond to digital disruption
  • Understand relationships between DITS with the Service Value System to create value
  • Use DITS to remain viable in environments disrupted by digital disruption, achieve market relevance and operational excellence
  • Identify and risks and opportunities in DITS
  • Define, advocate and implement Digital & IT Strategy


Module 1: ITIL Guiding Principle and DITS Decisions
  • Relate the ITIL Guiding Principles to All Aspects of Digital and IT Strategy
Module 2: Concepts for Digital Strategy
  • Digital Technology
  • Digital Business
  • Digital Organization
  • Digitization
  • Digital Transformation
  • Business Strategy and Business Models Digital and IT Strategy
  • DITS and the Components of The ITIL Service Value System
Module 3: Factors Affecting DITS
  • PESTLE External Analysis
  • Four Dimensions of Service Management Internal Analysis
Module 4: Viability During Digital Disruption
  • Agility, Resilience, Lean, Continuous and Value Cocreation
  • Analysing VUCA Factors For DITS
  • Three-Levels of Digital Disruption
  • Factors Influencing an Organization’s Market/Industry Positioning
  • Tools to Determine Appropriate Digital Organization Market Positioning
Module 5: Strategic Approaches for Market Relevance andOperational Excellence
  • Customer Journeys
  • Omni-Channel Delivery and Support
  • Context-Sensitive Delivery and Support
  • Customer Analytics
  • Customer Feedback And 360º Approaches
  • Achieving Operational Excellence in The Four Dimensions
  • Financial Policies In DITS
  • Portfolio Optimization
  • Funding Approaches for Projects, Products and Service
Module 6: Strategic Approaches for Market Relevance andOperational Excellence (continued)
  • Balancing Cost of Innovation and Operation
  • Charging Models
Module 7: Risk and Opportunities In DITS
  • Risk Management in A Digital Organization
  • Identifying and Assessing Risk
  • Risk Posture and Balancing Risks
  • Innovation Elements and Techniques
  • Develop An Innovation Culture
Module 8: Advocating A Digital and IT Strategy
  • Digital Readiness Assessment
  • Define and Communicate A Vision and Strategy
  • Business Cases to Advocate DITS
Module 9: Implementing A Digital and IT Strategy
  • Operating Models for Digital Organizations
  • Strategy Coordination and Implementation
  • Approaches To Parallel Operating Models
  • Assessing The Success Of DITS
  • Activities Of A Digital Transformation Programme


  • Individuals at the IT management level or ITSM leaders, business heads, aspiring C-suite professionals and other senior business leaders across the organization who help:
    • Craft a digital vision
    • Develop a cross-organization digital strategy
    • Strategically manage risk
    • Drive organizational change
    • Survive and thrive in a VUCA environment
  • Individuals who seek the ITIL Strategic Leader designation


Candidates must already have either:
  • A certificate in ITIL4 Foundation OR
  • ITIL4 Managing Professional Transition Module
  • Demonstrate a minimum of three years of managerial experience


Participants of the course who successfully pass the certification examination will be awarded the ITIL 4 Leader: Digital and
IT Strategy.

The format of the examination is:

  • 40 Multiple Choice Questions
  • 1 mark per correct answer
  • 28 marks required to pass  (out of 40 available) – 70%
  • 90 minutes duration
  • Closed-book.


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