Course Overview

ITIL® Foundation In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL covers five core disciplines

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Course Objectives

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Course Content

Service Management Defined
1.IT services and what they really do
2.How IT services deliver value to customers
3.Value and importance of IT service management

ITIL Introduction
1.Good practices
2.Ease ITIL adoption
3.ITIL qualification scheme, bodies, and certifications

Service Strategy
1.Design, develop, and implement service management
2.Service management as a strategic asset
3.Setting objectives and expectations
4.Identify and select prioritization opportunities

Service Design
1.Design and develop services
2.Develop processes
3.Design principles and methods
4.Convert strategy into services

Service Transition
1.Develop and improve capabilities
2.Improved methods for transitioning new and changed services into operation
3.Manage the complexity related to changes
4.Prevent undesired results while enabling innovation

Service Operation
1.Effectively and efficiently deliver support services
2.Ensure value to customer and service provider
3.Maintain stability while allowing for change
4.Organize to improve IT support to customers

Continual Service Improvement
1.Create and maintain value for customers
2.Importance of better design, introduction, and operation of services
3.Improving service quality, business continuity, and IT efficiency
4.Link improvement efforts to strategy, design, and transition

Exam-Taking Tips
1.Important techniques to help you pass your exam

Schedule & Fee

Time : 09:00 to 18:00 hrs

Locations : Bangalore

Venue: Trainocate Office


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