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2261 - AMA: Managing CHAOS: Tools To Set Priorities & Make Decisions Under Pressure


Duration: 2 days
Welcome to chaos—otherwise known as the world in which we all work today. Attend this seminar and get proven solutions for managing chaos and minimizing its negative impact. First, you’ll discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control. You’ll learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise. Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity. Practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.

How You Will Benefit ?
  • Recognize and consciously use emotional data that shapes your professional behavioral responses. 
  • Identify and manage emotional behaviors that impact your work-based relationships and situations. 
  • Integrate empathy to promote strong team player attributes and communication. 
  • Apply emotional insights to decipher and better manage yourself within the organization. 
  • Implement emotionally intelligent insights to improve personal decision making and professional contributions.


  • Expanding Emotionally Intelligent Personal Awareness. 
  • Identifying and naming emotions and their levels of intensity. 
  • Analyzing emotions from their cognitive and physiological manifestations. 
  • Recognizing emotional igniters and applying emotionally intelligent regulation strategies. 
  • Developing Relationships and Personal Impact through Emotional Intelligence. 
  • Identifying the impact our emotional intelligence has on connecting with others. 
  • Applying emotionally intelligent communication skills to relationship building and maintenance. 
  • Practicing listening skills that build and maintain empathy. 
  • Demonstrating Emotionally Intelligent Stress Management and Resilience.
  • Recognizing stress as a complex set of emotional and physical responses that can have varied results. 
  • Practicing proactive stress management techniques to stay emotionally well balanced. 
  • Defining resilience and how it impacts effectiveness at work. 
  • Achieving Healthy Conflict and Collaboration Through Emotional Intelligence.
  • Recognizing the central role of relationship development and maintenance in achieving healthy conflict. 
  • Identifying emotionally intelligent strategies for maintaining healthy conflict. 
  • Demonstrating a collaborative attitude at work through application of emotional intelligence.
  • Bringing It All Together.
  • Synthesizing emotionally intelligent competencies to address complex EI challenges and opportunities.


Learning Objectives

  • Define the Chaos That You Can Control
  • Make Decisions Based on a Multifaceted Analysis of the Problem
  • Prioritize Your Activities Based on Importance and Urgency
  • Practice Assertive Communication to Manage Shifting Priorities
  • Identify One or Two Tools Most Applicable to Your Situation

Welcome to Chaos

  • Examine Sources of Chaos
  • Describe the Effects of Change on Managers and Employees
  • Define Personal and Group Goals in a Dynamic Environment
  • Identify Chaos Within Your Control

Priority-Planning and Decision-Making Tools

  • Examine and Select Tools for Planning Priorities
  • Identify Root Causes of Problems or Issues
  • Manage Competing Priorities
  • Generate Creative Solutions to Problems
  • Organize Ideas to Firmly Grasp a Problem’s Critical Components

Planning Daily Work

  • Create a Daily Action Plan for Completion of the Most Important Priorities
  • Implement Best Practices for Time Management
  • Manage Interruptions and Distractions

Influencing Others

  • Identify Your Communication’s Purpose
  • Understand Your Audience
  • Craft Your Message to Appeal to Your Audience
  • Implement Best Practices for Improving Your Influencing Communications


Anyone facing expanding workloads, shifting priorities, complex organizational dynamics, organizational restructuring and increased uncertainty.




This course is not associated with any Certification.