Module 1: Introduction to Cisco Unified Communications
- Understanding Components of Cisco Unified Communications Solutions
- Understanding the Characteristics of Cisco Unified Communications Solutions
Module 2: Understanding User Interfaces
- Understanding Administrator Interfaces
- Understanding End-User Interfaces
Module 3: End User Configuration
- Understanding End-User Characteristics
- Understanding End-User Implementation
Module 4: Endpoint Configuration and Native Presence
- Understanding Endpoint Characteristics
- Understanding Endpoint Implementation
- Configuring Native Unified Communications Manager Native Presence
Module 5: Understanding Cisco Unified Communications Manager Dial Plans
- Understanding Call Flows and Call Legs
- Describing Dial Plan Components
- Endpoint Addressing and Call Routing Overview
- Implementing Class of Service
- Call Coverage
Module 6: Audio and Video Conferencing and Music on Hold
- Describing Media Resources
- Annunciators and MOH
- Implementing Conference Bridges
Module 7: Cisco Unity Connection Users, Mailboxes and Basic Call Management
- Understanding Cisco Unity Connection
- Integrating Cisco Unity Connection with Cisco Unified Communications Manager
- Configuring CUC Users, Templates and CoS
- Configuring the Cisco Unity Connection System
- Implementing Cisco Unity Connection Dial Plan and Call Management
- Configuring Unified Messaging
- Troubleshooting Cisco Unity Connection