AUCCE2 - Administering Cisco Unified Contact Center Enterprise v2.0, Part 2

The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Code: aucce2

Duration: 5.0 days

Enquire Now

Start learning today!

Click Hereto customize your Training

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE.
  • Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting).
  • Demonstrate effective use of system tools to track and troubleshoot a call within a call flow.

Content

  • Module 1: Cisco Unified Contact Center Enterprise v10 Overview
  • Module 2: CCE Config and Scripting
  • Module 3: CCE (ICM) Advanced Scripting
  • Module 4: Advanced VXML Functionality
  • Module 5: Supporting CCE

Audience

  • Channel Partner/Reseller
  • Customer
  • Employee

Prerequisites

None

Certification

product-certification
This course is part of the following Certifications:
  • Voice / UC
  • Cisco Unified Contact Center Enterprise Specialist

Course Benefits

product-benefits
  • Career growth
  • Broad Career opportunities
  • Worldwide recognition from leaders
  • Up-to Date technical skills
  • Popular Certification Badges

Cisco Popular Courses

sise

In SISE, you will learn how to install, configure, and deploy ISE to secure identity-based networks.

encor

Learn the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks in this 5-days official Cisco course.

scor

The Implementing and Operating Cisco Security Core Technologies (SCOR) v1. 0 course helps you prepare for the Cisco CCNP Security and CCIE Security certificatio

dccor

In this course you will learn the skills needed to implement data center compute, LAN and SAN infrastructure along with the automation and security in data cent
Enquire Now
 
 
 
 
uT6Bax
By clicking "Submit", I agree to the Terms Of Use and Privacy Policy