Module One: What is Leadership?
- Defining Leadership
- Characteristics of a Leader
- Leadership Styles
Module Two: Basic Influencing Skills
- The Art of Persuasion
- The Principles of Influence9
- Creating an Impact
Module Three: What is Emotional Intelligence?
- Self-Management
- Self-Awareness
- Self-Regulation
- Self-Motivation
- Empathy
Module Four: Skills in Emotional Intelligence
- How to Accurately Perceive Emotions
- Use Emotions to Facilitate Thinking
- Manage Emotions
Module Five: Verbal Communication Skills
- Focused Listening
- Asking Questions
- Communicating with Flexibility and Authenticity
Module Six: Non-Verbal Communication Skills
- Body Language
- It’s Not What You Say, It’s How You Say It
Module Seven: Social Management and Responsibility
- Benefits of Emotional Intelligence
- Articulate your Emotions Using Language
Module Eight: Tools to Regulate Your Emotions
- Seeing the Other Side
- Self-Management and Self-Awareness
- Giving in Without Giving Up
Module Nine: Gaining Control
- Using Coping Thoughts
- Using Relaxation Techniques
- Bringing it All Together
Module Ten: Nine: Essential Skills
- Understand Emotions and How to Manage Them in the Workplace
- Role of Emotional Intelligence at Work
- Disagreeing Constructively
Module Eleven: Advanced Skills
- Optimism
- Pessimism
- The Balance Between Optimism and Pessimism
Module Twelve: Making an Impact
- Creating a Powerful First Impression
- Assessing a Situation
- Being Zealous without Being Offensive
Module Thirteen: Wrapping Up