Module 1: Understand basic concepts
- Digital organization, High velocity IT, Digital/ IT transformation, Digital product/ technology
- Understand when the transformation to high velocity IT is desirable and feasible
- Understand the five objectives associated with digital products to achieve
Module 2: Understand the digital product lifecycle
- Understand how high velocity IT relates to the four dimensions, service value system/ chain and digital product lifecycle
Module 3: Understand the ITIL guiding principles fordelivering high velocity IT
- Understand Ethics,
Safety culture, Lean culture, Toyota Kata, Lean / Agile, etc.
- Know how to help get customer’s job done
- Trust and be trusted
- Continually raise the bar, accept ambiguity and uncertainty
- Commit to continual learning
Module 4: Know how to contribute to achieving value withdigital products with the following practices
- Portfolio management
- Relationship management
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- Service design
- Service desk
- Information security management