LESSON ONE
Effective Relationships and the Role of Communication in Building Relationships
- Identify Behaviors That Support or Undermine Effective Workplace Relationships
- Identify How to Communicate Effectively with Others By Becoming a “Conscious Communicator” Describe the Implications of Communication as a Cycle of Continuous Responses That Create “Relationship Residue”
- Use Rapport Building as a Tool to Improve Relationships
LESSON TWO
The Importance of Knowing Yourself for Building Relationships
- Explain the Connections Among Emotional Intelligence, Worldview, Perception, and Effective Relational-Communication Behaviors
- Identify Strategies to Improve Work Relationships Using Emotional Intelligence
- Describe the Impact of Self-Perception on Interactions with Others
- Describe Your Social/Communication Style
- Identify Behaviors That Erode Trust and Those That Build Trust
- Analyze, Assess, and Counteract People That Exhibit and Situations That Elicit Unproductive Attitudes
LESSON THREE
Best Practices and Skills for Building Relationships
- Use Assertive Verbal and Nonverbal Behaviors to Build Rapport and Influence Others
- Apply Direct and Indirect Messages to Flex Communication to Meet Varying Goals
- Utilize Feedback and Questioning Skills to Better Understand Others and Their Relationship Needs
- Identify Listening Barriers and Their Impact on Development of Effective Workplace Relationships
LESSON FOUR
Best Practices and Skills for Building Relationships (cont’d)
- Ask Good Questions and Paraphrase to Improve Listening Skills and Relationships
- Apply Active and Reflective Listening Skills in Specific Types of Workplace Listening Situations
- Apply Best Practices for Giving or Seeking Feedback
- Identify Conflict Management Strategies to Fit Specific Relationships and Situations