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Overview

In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of VMware Workspace ONE® UEM. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function—in turn optimizing service and software health management. Troubleshooting is the backbone of service maintenance and management.
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What You'll Learn

By the end of the course, you should be able to meet the following objectives:
  • Summarize basic troubleshooting methodology 
  • Outline common troubleshooting techniques in the Workspace ONE UEM Console 
  • Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM Console 
  • Summarize common troubleshooting strategies for Workspace ONE UEM managed devices 
  • Outline common application management troubleshooting techniques in the Workspace ONE UEM Console 
  • Summarize common troubleshooting techniques for email management in the Workspace ONE UEM Console 
  • Explain common troubleshooting approaches for the Workspace ONE UAG platform and individual edge services 
  • Outline useful troubleshooting tools like Self-service Portal and VMware Workspace ONE® Assist™

Who Should Attend

Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants
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Prerequisites

This course requires completion of one of the following courses:
  • VMware Workspace ONE: Skills for Unified Endpoint Management
OR
  • VMware Workspace ONE: Unified Endpoint Management Bootcamp

Learning Journey

Coming Soon...

1 Course Introduction
  • Introductions and course logistics 
  • Course objectives

2 Fundamentals of Troubleshooting UEM
  • Outline software troubleshooting logic and support methods 
  • Explain how knowing the core components process flows can help troubleshoot product issues 
  • Explain how knowing the integrated components process flows can help troubleshoot product issues 
  • Identify different Workspace ONE UEM log files

3 UEM Console Troubleshooting
  • Outline the best practices for UEM console issue troubleshooting 
  • Identify common group management and assignment-related issues 
  • Outline common UEM console system setting and roles issues 
  • Understand how analytic events can be used to identity platform errors 
  • Summarize the steps of collecting and analyzing Workspace ONE UEM console logs

4 Integration Troubleshooting
  • Outline the common enterprise integrations in Workspace ONE UEM 
  • Outline the common troubleshooting techniques for the VMware AirWatch® Cloud Connector™ 
  • Troubleshoot issues related to Directory Services integration
  • Identify directory user and groups synchronization issues
  • Troubleshoot issues related to certificate authority integration
  • Explain VMware Workspace ONE® Access™ integration and VMware Workspace ONE® Intelligent Hub troubleshooting techniques

5 Endpoint Troubleshooting
  • Compare the endpoint connection topology in Workspace ONE UEM
  • Outline useful tools and resources for endpoint troubleshooting
  • Summarize the best practices for device enrollment troubleshooting 
  • Explain device connectivity troubleshooting techniques 
  • Understand how to identify and resolve profile-related issues 
  • Identify common compliance policy issues and potential root causes

6 Application Troubleshooting
  • Understand different types of applications and troubleshooting scoping questions 
  • Review application management configurations 
  • Summarize the general tools and resources for application troubleshooting 
  • Describe the general logic of troubleshooting public applications
  • Understand Internal application issues and potential causes.
  • Explain purchased application troubleshooting techniques

7 Email Troubleshooting
  • Review different email architecture and workflows 
  • Summarize common errors associated with email profiles 
  • Identify tools and resources for email troubleshooting 
  • Explain VMware AirWatch® Secure Email Gateway™ on UAG troubleshooting techniques 
  • Outline PowerShell integration issues and techniques to address them

8 UAG And Edge Service Troubleshooting
  • Review UAG architecture and edge service workflows 
  • Understand UAG general configurations 
  • Explain how to utilize UAG-related troubleshooting tools and recourses
  • Identify and resolve common Content Gateway on UAG issues 
  • Summarize VMware Tunnel™ on UAG troubleshooting techniques

9 Additional Troubleshooting Tools
  • Describe how Self-service Portal helps administrators and empowers end-users to solve issues 
  • Understand how Workspace ONE Assist can help endpoint troubleshooting

Instructors

Scott Duffy

Bestselling Azure & TOGAF® Trainer, Microsoft Azure MVP

4.8 (4.1k)
|
10 Courses
profile-instructor-a.png
Scott Duffy

Bestselling Azure & TOGAF® Trainer, Microsoft Azure MVP

4.8 (4.1k)
|
10 Courses
profile-instructor-a.png

Frequently Asked Questions (FAQs)

  • Why get VMware certified?

    VMware certifications validate your skills and expertise in virtualization and cloud technologies, making you a valuable asset in the IT industry.

    These certifications demonstrate your ability to design, deploy, and manage complex VMware environments, enhancing your career prospects and earning potential.

    VMware-certified professionals are highly sought after by employers worldwide, as they possess the knowledge and skills to drive digital transformation and optimize IT infrastructure.

  • What to expect for the examination?

    VMware offers a variety of certification exams at different levels (VCTA, VCP, VCAP, VCDX) and across various technology tracks (Data Center Virtualization, Network Virtualization, Cloud Management and Automation, etc.).

    Exams typically consist of multiple-choice and scenario-based questions that assess your knowledge and ability to apply it in real-world situations.

    Note: Certification requirements and policies may be updated by VMware from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • How long is VMware certification valid for?

    As of April 2019, VMware has removed the mandatory recertification requirement for VCP certifications.

    This means your VCP certification will not expire, and you are not required to recertify at any specific interval.

    However, VMware encourages individuals to recertify and upgrade their certifications to validate their continued expertise and stay current with the latest technologies.

    Note: Certification requirements and policies may be updated by VMware from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.

  • Why take this course with Trainocate?

    Here’s what sets us apart:

    - Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).

    - Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.

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    - Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.

    - Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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