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WS1UEMTS21 - VMware Workspace ONE: UEM Troubleshooting [V21.x]

In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of VMware Workspace ONE® UEM. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function—in turn optimizing service and software health management. Troubleshooting is the backbone of service maintenance and management.

Duration: 2.0 days

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Objectives

By the end of the course, you should be able to meet the following objectives:

Summarize basic troubleshooting methodology
Outline common troubleshooting techniques in the Workspace ONE UEM Console
Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM Console
Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
Outline common application management troubleshooting techniques in the Workspace ONE UEM Console
Summarize common troubleshooting techniques for email management in the Workspace ONE UEM Console
Explain common troubleshooting approaches for the Workspace ONE UAG platform and individual edge services
Outline useful troubleshooting tools like Self-service Portal and VMware Workspace ONE® Assist™

Content

1 Course Introduction

Introductions and course logistics
Course objectives

2 Fundamentals of Troubleshooting UEM

Outline software troubleshooting logic and support methods
Explain how knowing the core components process flows can help troubleshoot product issues
Explain how knowing the integrated components process flows can help troubleshoot product issues
Identify different Workspace ONE UEM log files

3 UEM Console Troubleshooting

Outline the best practices for UEM console issue troubleshooting
Identify common group management and assignment-related issues
Outline common UEM console system setting and roles issues
Understand how analytic events can be used to identity platform errors
Summarize the steps of collecting and analyzing Workspace ONE UEM console logs

4 Integration Troubleshooting

Outline the common enterprise integrations in Workspace ONE UEM
Outline the common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
Troubleshoot issues related to Directory Services integration
Identify directory user and groups synchronization issues
Troubleshoot issues related to certificate authority integration
Explain VMware Workspace ONE® Access™ integration and VMware Workspace ONE® Intelligent Hub troubleshooting techniques

5 Endpoint Troubleshooting

Compare the endpoint connection topology in Workspace ONE UEM
Outline useful tools and resources for endpoint troubleshooting
Summarize the best practices for device enrollment troubleshooting
Explain device connectivity troubleshooting techniques
Understand how to identify and resolve profile-related issues
Identify common compliance policy issues and potential root causes

6 Application Troubleshooting

Understand different types of applications and troubleshooting scoping questions
Review application management configurations
Summarize the general tools and resources for application troubleshooting
Describe the general logic of troubleshooting public applications
Understand Internal application issues and potential causes.
Explain purchased application troubleshooting techniques

7 Email Troubleshooting

Review different email architecture and workflows
Summarize common errors associated with email profiles
Identify tools and resources for email troubleshooting
Explain VMware AirWatch® Secure Email Gateway™ on UAG troubleshooting techniques
Outline PowerShell integration issues and techniques to address them

8 UAG And Edge Service Troubleshooting

Review UAG architecture and edge service workflows
Understand UAG general configurations
Explain how to utilize UAG-related troubleshooting tools and recourses
Identify and resolve common Content Gateway on UAG issues
Summarize VMware Tunnel™ on UAG troubleshooting techniques

9 Additional Troubleshooting Tools

Describe how Self-service Portal helps administrators and empowers end-users to solve issues
Understand how Workspace ONE Assist can help endpoint troubleshooting

Audience

Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants