Workspace ONE

WS1DITSFT20 : Workspace ONE: Unified Endpoint Mgmt Troubleshooting, Adv Integration, and Design Fast Track [V20.x]

Course Duration

5 Days

Delivery

ILT VILT

Overview

In this five-day, extended hour course, you learn how to navigate and manage the VMware Workspace ONE® Access™ console (formerly known as the VMware Identity Manager™ console). Through a combination of hands-on labs, simulations, and interactive lectures, you learn to investigate, analyze, and determine issues that might occur with all the different components of the VMware Workspace ONE® UEM (Unified Endpoint Management) platform.

You configure enterprise and productivity integration, Digital Workspace integration, authentication methods, access policies, web and virtual resource integrations, VMware Carbon Black, and Single Sign-On for a web resource. The course addresses the principles of identity, endpoint security, and access management.

You learn the fundamentals of VMware Workspace ONE® solution design. The course addresses general solution design logics and process flow and addresses Workspace ONE UEM use cases. You learn to identify the phases of a Workspace ONE solution design and delivery, review areas of Workspace ONE use cases, and learn how to create solution designs.

You will leave the training with the skills and knowledge needed to implement the Workspace ONE solution to deliver the Digital Workspace experience and to create your Digital Workspace transformation.

What You'll Learn

By the end of the course, you should be able to meet the following objectives:

Summarize general troubleshooting logic for Workspace ONE UEM
Identify and address common console issues
Anticipate typical Workspace ONE integration challenges
Outline best practices for endpoint, email, application, and content troubleshooting
Outline and describe the authentication methods supported by Workspace ONE Access
Summarize how to use Kerberos and SAML authentication protocols in Workspace ONE
Explain application single sign-on
Outline Office 365 and Azure AD integration with Workspace ONE
Summarize Okta integration and Workspace ONE Access as an IdP
Outline the benefits of AD FS and PING integration
Explain the purpose of identity bridging and IdP chaining
Compare and contrast traditional versus modern PC Lifecycle Management
Integrate VMware Horizon® with Workspace ONE Access • Describe the benefits of implementing VMware Workspace Security™
Outline high-level Workspace ONE design methods and architecture types
Determine the appropriate digital workspace use case for your organization
Summarize the key components of logical and physical design
Outline the phases of Workspace ONE delivery

Who Should Attend

Workspace ONE administrators, experienced mobility and identity administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants

Prerequisites

This course requires completion of one of the following sets of courses:

Workspace ONE: Deploy and Manage [20.x]

VMware Workspace ONE: Skills for Unified Endpoint Management [V20.x] and VMware Workspace ONE: Integrating the Digital Workspace [V20.x]

Learning Journey

Coming Soon...

1 Course Introduction

Introductions and course logistics
Course objectives

2 Fundamentals of Workspace ONE UEM Troubleshooting

Summarize the general logic of Workspace ONE UEM issue troubleshooting
Classify Workspace ONE UEM issues
Describe when and why to use logs for troubleshooting
Compare the different log levels
Identify the key factors of log collection
Summarize the workflow topology of each Workspace ONE UEM productivity and integration component

3 Workspace ONE UEM Console Troubleshooting

Outline the best practices for Workspace ONE UEM console issue troubleshooting
Identify common Workspace ONE UEM console issues
Troubleshoot Workspace ONE reporting issues
Troubleshoot issues related to Group Management and Assignments
Troubleshoot issues related to System Settings and Admin Roles
Use the Console Event log for Workspace ONE UEM console issue troubleshooting
Collect and analyze Workspace ONE UEM console logs

4 Workspace ONE UEM Endpoint Troubleshooting

Summarize the endpoint connection topologies of different endpoint platforms
Describe endpoint troubleshooting best practices
Identify common endpoint issues
Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
Validate enrollment settings for endpoint enrollment
Troubleshoot endpoint connectivity issues
Validate the Hub Settings in the Workspace ONE UEM console
Summarize the general logic of troubleshooting profile lifecycle management issues
Outline common compliance policy lifecycle management issues
Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
Identify the categories and logging levels of certain Device Event log entries
Troubleshoot DEP enrollment issues

5 Workspace ONE UEM Enterprise Integration Troubleshooting

Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
Identify common Enterprise Integration issues
Troubleshoot issues related to AirWatch Cloud Connector
Troubleshoot issues related to Directory Services integration
Troubleshoot issues related to Certificate Authority Integration
Troubleshoot issues related to Workspace ONE Access integration in the Workspace ONE UEM console

6 Workspace ONE UEM Email Troubleshooting

Summarize the general troubleshooting logic of resolving Email Management issues
Identify common email issues
Troubleshoot issues related to email profile and VMware Workspace ONE® Boxer settings
Troubleshoot VMware AirWatch® Secure Email Gateway™ related issues
Troubleshoot PowerShell integration related issues
Troubleshoot issues related to Email Compliance Policy
Troubleshoot issues related to Email Notification Service
Outline the steps of collecting AirWatch Secure Email Gateway logs and email server logs

7 Workspace ONE UEM Application Troubleshooting

Summarize the best practices of Application Management issue troubleshooting
Identify common Application Management issues
Troubleshoot issues related to Public Application management lifecycle
Troubleshoot issues related to Internal Application management lifecycle
Troubleshoot issues related to Apple Volume Purchase Program
Troubleshoot issues related to Windows Store for Business
Troubleshoot issues related to Per-App VPN
Collect and analyze Per-App Tunnel log

8 Workspace ONE UEM Content Troubleshooting

Summarize the best practices of Content Management issue troubleshooting
Identify common Content Management issues
Troubleshoot issues related to VMware AirWatch® managed content management
Troubleshoot issues related to Content Gateway
Collect and analyze Content Gateway logs
Troubleshoot issues related to Admin Repository
Troubleshoot issues related to User Repository
Troubleshoot issues related to Workspace ONE Content Application

9 Advanced Authentication Methods

Outline the authentication methods supported by Workspace ONE
Describe the workflow of:

        o Password Authentication
        o SAML Authentication
        o OAuth2.0 Authentication
        o OpenID Connect Authentication
        o WS-Fed Authentication
        o Certificate Authentication
        o Kerberos Authentication
        o Multifactor Authentication

10 Single Sign-On for Applications

Summarize the application Single Sign-On workflows
Configure web application SSO with SAML protocol
Configure web application SSO with OpenID Connect protocol

11 Mobile Single Sign-On (SSO)

Describe the benefits of using Mobile SSO
Outline the workflow of iOS and Android Mobile SSO
Configure Mobile SSO for iOS native applications
Configure Mobile SSO for Android native applications

12 Azure AD and Office 365 Integration

Describe the benefits of configuring Azure AD and Office 365 SSO with Workspace ONE
Outline the use cases of integrating Azure AD with Workspace ONE
Outline the steps of configuring Office 365 SSO with Workspace ONE Access
Outline the steps of integrating Azure AD with Workspace ONE UEM
Outline the steps of configuring and managing VMware Horizon® Cloud Service ™ on Microsoft Azure

13 Integration with Okta

Describe the benefits of integrating Okta with Workspace ONE
Summarize the Okta Integration options when Okta is configured as the identity provider and service provider
Outline the workflow of Okta integration for various use cases
Outline the steps of configuring Okta integration for various use cases
Complete various Okta integration settings in the Workspace ONE console and Okta console

14 Additional 3rd Party IdP Integration

Summarize the benefits of integrating with AD FS and PING as 3rd party identity providers
Outline the steps of integrating with AD FS and PING
Configure a 3rd party identity provider in the Workspace ONE Access console
Configure authentication methods for the integrated 3rd party identity providers
Modify access policies to accommodate the integrated 3rd party identity providers

15 Advanced Configurations

Identify advanced Workspace ONE use cases
Describe the workflow of UAG identity bridging
Outline the steps of incorporating IP restrictions into Conditional Access
Describe the workflow of identity provider chaining

16 Integrating VMware Horizon into Workspace ONE

Recognize the features and benefits of VMware Horizon
Describe the conceptual and logical architecture of VMware Horizon
Define a use case for your virtual desktop and application infrastructure
Convert customer requirements to use case attributes

17 Workspace ONE Intelligence Advanced

Outline the VMware Workspace ONE® Trust Network partners
Describe the benefits of integrating with Workspace ONE Trust Network partners
Outline common and complex Workspace ONE Intelligence use cases
Create various dashboards in VMware Workspace ONE® Intelligence™ to monitor the entire device lifecycle
Integrate Workspace ONE Intelligence with Workspace ONE Trust Network solution providers

18 Integrating with VMware Carbon Black

Outline the main features of VMware Carbon Black
Describe the benefits of using VMware Carbon Black
Navigate the VMware Carbon Black Cloud™ console
Outline the features of VMware Carbon Black Defense
Outline the features of VMware Carbon Black LiveOps
Deploy sensors to endpoints
View and manage alerts in the VMware Carbon Black console
Integrate VMware Carbon Black with Workspace ONE Intelligence
Use VMware Carbon Black data for analysis and automation

19 Workspace ONE Design Fundamentals

Outline the high-level Workspace ONE product design methods
Outline the available Workspace ONE architecture types
Outline the phases of End User Computing (EUC) solution design
Describe the difference between a logical design and a physical design

20 Identifying Use Cases

Determine the key business drivers and use cases
Determine the right use cases for your Workspace ONE solution deployment
Outline the common types of user experience
Match use cases with Workspace ONE components
Match user experience with technology and integrations

21 Creating Logical and Physical Designs

Design the high-level logical solution architecture
Validate the logical architecture
Identify the hardware, software, and network requirements for the required Workspace ONE components
Create the physical architecture
Document the physical requirements for the physical design
Collect the requirements for required integrations
Validate the physical architecture

22 Workspace ONE Delivery

Create Workspace ONE solution deployment phases
Determine project milestones
Create an execution plan for the Workspace ONE solution deployment
Determine validating standards for Workspace ONE solution deployment validation
Design an appropriate Workspace ONE solution roll-out plan for end users

Instructors

Scott Duffy

Bestselling Azure & TOGAF® Trainer, Microsoft Azure MVP

4.8 (4.1k)

10 Courses

Scott Duffy

Bestselling Azure & TOGAF® Trainer, Microsoft Azure MVP

4.8 (4.1k)

10 Courses

Attendance of this course meets the training requirement to achieve the following certification:

VMware Certified Professional – Digital Workspace (VCP-DW)

Frequently Asked Questions (FAQs)

Why get VMware certified?

VMware certifications validate your skills and expertise in virtualization and cloud technologies, making you a valuable asset in the IT industry.
These certifications demonstrate your ability to design, deploy, and manage complex VMware environments, enhancing your career prospects and earning potential.
VMware-certified professionals are highly sought after by employers worldwide, as they possess the knowledge and skills to drive digital transformation and optimize IT infrastructure.
What to expect for the examination?

VMware offers a variety of certification exams at different levels (VCTA, VCP, VCAP, VCDX) and across various technology tracks (Data Center Virtualization, Network Virtualization, Cloud Management and Automation, etc.).
Exams typically consist of multiple-choice and scenario-based questions that assess your knowledge and ability to apply it in real-world situations.
Note: Certification requirements and policies may be updated by VMware from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
How long is VMware certification valid for?

As of April 2019, VMware has removed the mandatory recertification requirement for VCP certifications.
This means your VCP certification will not expire, and you are not required to recertify at any specific interval.
However, VMware encourages individuals to recertify and upgrade their certifications to validate their continued expertise and stay current with the latest technologies.
Note: Certification requirements and policies may be updated by VMware from time to time. We apologize for any discrepancies; do get in touch with us if you have any questions.
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Here’s what sets us apart:
- Global Reach, Localized Accessibility: Benefit from our geographically diverse training hubs in 16 countries (and counting!).
- Top-Rated Instructors: Our team of subject matter experts (with high average CSAT and MTM scores) are passionate to help you accelerate your digital transformation.
- Customized Training Solutions: Choose from on-site, virtual classrooms, or self-paced learning to fit your organization and individual needs.
- Experiential Learning: Dive into interactive training with our curated lesson plans. Participate in hands-on labs, solve real-world challenges, and take on comprehensive assessments.
- Learn From The Best: With 30+ authorized training partnerships and countless awards from Microsoft, AWS, Google – you're guaranteed learning from the industry's elite.
- Your Bridge To Success: We provide up-to-date course materials, helpful exam guides, and dedicated support to validate your expertise and elevate your career.

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WS1DITSFT20 : Workspace ONE: Unified Endpoint Mgmt Troubleshooting, Adv Integration, and Design Fast Track [V20.x]

What You'll Learn

Who Should Attend

Prerequisites

Learning Journey

Instructors

Frequently Asked Questions (FAQs)

Why get VMware certified?

What to expect for the examination?

How long is VMware certification valid for?

Why take this course with Trainocate?

Keep Exploring

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Training Schedule

Exam & Certification

Frequently Asked Questions

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