HVDB8 - VMware Horizon 8: Virtual Desktop Bootcamp

VMware Horizon® 8: Virtual Desktop Bootcamp is a five-day combination course of VMware Horizon 8: Skills for Virtual Desktop Management and VMware Horizon 8: Virtual Desktop Troubleshooting. This training combination gives you the skills to deliver virtual desktops and applications through a single virtual desktop infrastructure platform.

You build skills in configuring and managing VMware Horizon 8 through a combination of lecture and hands-on labs. You learn how to configure and deploy pools of virtual machines and how to provide a customized desktop environment to end-users. Additionally, you learn how to resolve common issues that occur in a VMware Horizon environment.

You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators.

Product Alignment
  • VMware Horizon 8 v2006

Duration: 5.0 days

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By the end of the course, you should be able to meet the following objectives:
  • Recognize the features and benefits of Horizon 
  • Use VMware vSphere® to create VMs to be used as desktops for Horizon 
  • Create and optimize Windows VMs to create Horizon desktops 
  • Install and configure Horizon Agent on Horizon desktop
  • Configure and manage the VMware Horizon® Client™ systems and connect the client to a VMware Horizon desktop 
  • Configure, manage, and entitle desktop pools of full VMs 
  • Configure, manage, and entitle pools of instant-clone desktops 
  • Create and use Remote Desktop Services (RDS) desktops and application pools 
  • Monitor the Horizon environment using Horizon Console Dashboard and Horizon Help Desk Tool 
  • Implement a structured approach to troubleshooting 
  • Resolve common issues that occur in a Horizon environment 
  • Troubleshoot issues with linked and instant clones 
  • Configure the Windows client
  • Identify the correct log level for gathering logs 
  • Optimize protocols for the best end-user experience


1 Course Introduction
  • Introductions and course logistics 
  • Course objectives

2 Introduction to VMware Horizon
  • Recognize the features and benefits of VMware Horizon 
  • Describe the conceptual and logical architecture of VMware Horizon

3 Introduction to Use Case
  • Define a use case for your virtual desktop and application infrastructure Convert customer requirements to use-case attributes

4 vSphere for Horizon 8
  • Explain basic virtualization concepts 
  • Use VMware vSphere® Client™ to access your vCenter Server system and VMware ESXi™ hosts 
  • Create, provision, and remove a virtual machine

5 VMware Horizon Desktops
  • Create a Windows and a Linux virtual machine using vSphere 
  • Optimize and prepare Windows and Linux virtual machines to set up VMware Horizon desktop VMs

6 VMware Horizon Agents
  • Outline the configuration choices when installing Horizon Agent on Windows and Linux virtual machines 
  • Create a gold master for Windows Horizon desktops

7 VMware Horizon Pools
  • Identify the steps to set up a template for desktop pool deployment 
  •  List the steps to add desktops to the VMware Horizon® Connection Server™ inventory 
  • Compare dedicated-assignment and floating-assignment pools 
  • Outline the steps to create an automated pool 
  • Define user entitlement 
  • Explain the hierarchy of global, pool-level, and user-level policies

8 VMware Horizon Client Options
  • Describe the different clients and their benefits 
  • Access Horizon desktop using various Horizon clients and HTML 
  • Configure integrated printing, USB redirection, and the shared folders option 
  • Configure session collaboration and media optimization for Microsoft Teams

9 Creating and Managing Instant-Clone Desktop Pools
  • List the advantages of instant clones 
  • Explain the provisioning technology used for instant-clone desktop pools 
  • Set up an automated pool of instant clones 
  • Push updated images to instant-clone desktop pools

10 Creating RDS Desktop and Application Pools
  • Explain the difference between an RDS desktop pool and an automated pool 
  • Compare and contrast an RDS session host pool, a farm, and an application pool
  • Create an RDS desktop pool and an application pool 
  • Access RDS desktops and application from Horizon Client 
  • Use the instant clone technology to automate the build-out of RDSH farms 
  • Configure load-balancing for RDSHs on a farm

11 Monitoring VMware Horizon
  • Monitor the status of the VMware Horizon components using the Horizon Administrator console dashboard 
  • Monitor desktop sessions using the HelpDesk tool

12 Overview of Virtual Desktop Troubleshooting
  • Structured approach to troubleshooting configuration and operational problems 
  • Applying troubleshooting methods Documenting the steps to resolve the problem

13 Command-Line Tools and Backup Options
  • Command-line tools 
  • Backing-up and restoring VMware Horizon databases

14 Troubleshooting VMware Horizon Linked Clone Desktops
  • VMware Horizon linked clone desktops 
  • View Agent Direct-Connection 
  • Optimizing a VMware Horizon desktop

15 Troubleshooting Instant Clones
  • Logs for instant clones 
  • Keyword strategies 
  • Troubleshoot instant clones

16 Windows Client
  • Configure the Windows client 
  • Enable the required SSL configuration

17 Ports and Protocols
  • Key ports and protocols 
  • Optimize Blast 
  • Black Screen 
  • Applying GPO’s


Operators, administrators, and architects responsible for the creation, maintenance, or delivery of remote and virtual desktop services.


Customers attending this course should have, at a minimum, the following VMware infrastructure skills:
  • Use VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
  • Open a virtual machine console on VMware vCenter Server® and access the guest operating system

Attendees should also have the following Microsoft Windows system administration experience:
  • Configure Active Directory services, including DNS, DHCP, and time synchronization 
  • Restrict user activities by implementing Group Policy objects 
  • Configure Windows systems to enable Remote Desktop Connections 
  • Build an ODBC connection to an SQL Server database


VMware Horizon 8: Skills for Virtual Desktop Management is the first half of a two-course requirement for the following certification:
  • VMware Certified Professional – Desktop and Mobility 2020 (VCP-DTM 2020)

VMware Horizon 8: Virtual Desktop Troubleshooting does not satisfy a course requirement for the VCP-DTM exam.

Course Benefits

  • Career growth
  • Broad Career opportunities
  • Worldwide recognition from leaders
  • Up-to Date technical skills
  • Popular Certification Badges

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