HIT8 - VMware Horizon 8: Infrastructure Troubleshooting

This three-day, hands-on training provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon® 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting VMware Horizon® Connection Server™, VMware Unified Access Gateway™, protocols, connections, and certificates.

Duration: 3.0

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By the end of the course, you should be able to meet the following objectives:
  • Discuss Horizon Connection Server advanced configurations 
  • List troubleshooting techniques for Horizon Connection Server common issues 
  • Interpret Horizon 8 Connection Server logs 
  • Identify Unified Access Gateway configuration and certificate issues 
  • List troubleshooting steps for Unified Access Gateway common issues 
  • Describe BLAST configuration verification using logs and settings 
  • Describe BLAST optimization recommendations for different use cases 
  • Describe Horizon 8 Connections and how to troubleshoot related issues 
  • Describe Horizon 8 certificates 
  • List troubleshooting steps for common issues with Horizon 8 certificates 
  • Leverage Horizon infrastructure troubleshooting steps to resolve issues


1 Course Introduction
  • Introduction and course logistics 
  • Course objectives

2 Horizon Connection Server Troubleshooting
  • Discuss Horizon Connection Server general troubleshooting techniques 
  • Identity Horizon Connection Server common issues through logs 
  • Describe AD LDS replication 
  • Discuss Horizon Connection Server replication common issues 
  • Review and Interpret Horizon Connection Server logs 
  • Compare successful and unsuccessful logs from everyday infrastructure administration tasks

3 Unified Access Gateway Troubleshooting
  • List and identify common Unified Access Gateway deployment issues 
  • Monitor the Unified Access Gateway deployment to identify health and issues 
  • Identify and troubleshoot Unified Access Gateway certificate issues 
  • Monitor, test, and troubleshoot network problems 
  • Discuss general Unified Access Gateway troubleshooting processes

4 BLAST Configuration Verification
  • Discuss BLAST Codecs and Encoder Switch settings. 
  • Describe how to verify BLAST configuration using logs and settings

5 BLAST Optimization
  • List general BLAST optimization recommendations 
  • Summarize BLAST tuning recommendations that apply to WAN connections 
  • Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases 
  • Describe recommended tuning options to increase display protocol quality for all use cases and applications.

6 VMware Horizon Connections Troubleshooting
  • Explain Horizon connections 
  • Describe the role of Primary and Secondary protocols in Horizon connections 
  • Describe HTML client access connections 
  • Describe Horizon connections load balancing 
  • Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values 
  • Identify troubleshooting steps for failing Horizon load balancer connections 
  • List troubleshooting steps for Horizon connections

7 VMware Horizon Certificates Troubleshooting
  • List Horizon certificate functions 
  • Describe Horizon certificates scenarios. 
  • Discuss potential challenges related to certificates in Horizon 
  • Describe the troubleshooting approach to Horizon certificate issues

8 VMware Horizon Challenge Lab
  • Leverage Horizon infrastructure troubleshooting steps to resolve issues


  • System administrators 
  • System integrators


This course requires completion of one of the following:
  • VMware Horizon 8: Deploy and Manage 
  • VMware Horizon 7: Install, Configure, Mange



Course Benefits

  • Career growth
  • Broad Career opportunities
  • Worldwide recognition from leaders
  • Up-to Date technical skills
  • Popular Certification Badges

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