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SPLK-USITSI - Using Splunk IT Service Intelligence 4.15

This 6-hour course is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services. Those who will implement Splunk IT Service Intelligence on behalf of analysts, or will implement Splunk IT Service Intelligence Cloud, please enroll in Implementing Splunk IT Service Intelligence instead.

Duration: 1.0 day

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Objectives

IT Service Intelligence features and user interface
Monitoring Infrastructure Entities
Creating Glass Tables
Investigating with Deep Dives
Managing Episodes of Notable Event

Content

Module 1 – Monitoring Services with Service Analyzer

Define key service intelligence concepts
Describe IT Service Intelligence user roles
Examine the IT Service Intelligence user interface
Monitor Services with Service Analyzer

Module 2 – Monitoring Entities with Infrastructure Overview

Describe what entities are
Monitor entity info overviews with Dashboards
Monitor entities metrics with the Analytics pane
Discover what events the entity is generating

Module 3 – Visualizing Services with Glass Tables

Describe glass tables
Use glass tables
Design glass tables
- Planning
- Views
- Edit mode
  - Top bar controls
  - Configuration bar
  - Visualization types
  - Source
- Configure glass tables
  - Drilldowns
  - Services and KPIs
  - Ad-hoc searches, including predictions
  - Service swapping

Module 4 – Investigating Issues with Deep Dives

Describe deep dive concepts and their relationships
- Default
- Custom
- Lanes
Use default deep dives
Create and customize new custom deep dives
Add and configure lanes
- Metric lane
- KPI lane
- Event lane
Customize lane views
- Bulk actions
- State and level thresholds
- Graph rendering
- Entity and anomaly overlays
- Overlays as lanes
- View modules
Describe effective workflows for troubleshooting

Module 5 – Managing Episodes

Define key episode terms and their relationships
- Multi-KPI alerts
- Notable events
- Episodes as Notable event groupings
Describe the episodes workflow
- Take ownership
- Change status as needed
- Comment as needed
Work with episodes
- Episode review
- Update an episode
- Investigate details
  - Impact tab
  - Timeline tab
  - Similar Episodes tab
  - Common fields
- Add comments
- Search
- Take action
  - Bi-directional ticketing
  - Reference links
- Integrations
- Views and Filters
- Permissions

Audience

Splunk Administrator
Developer
User
Knowledge Manager
Architect

Prerequisites

To be successful, students should have a working understanding of the following courses:

What is Splunk?
Intro to Splunk

Optionally:

Using Fields
Visualizations

Certification

Course Benefits

Career growth
Broad Career opportunities
Worldwide recognition from leaders
Up-to Date technical skills
Popular Certification Badges

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