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MS-740T00 - Troubleshooting Microsoft Teams

This course teaches you how to troubleshoot Microsoft Teams, including voice issues, live events, and messaging. In this course, you’ll explore how to configure and troubleshoot client and services issues.

Duration: 3.0 days

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Schedule

Singapore | 14 Nov 2023 - 16 Nov 2023 Singapore
Virtual ILT | 14 Nov 2023 - 16 Nov 2023 Singapore
Virtual ILT | 14 Nov 2023 - 16 Nov 2023 Australia

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Objectives

NA

Content

Introduce troubleshooting Microsoft Teams

Describe the role of the Teams administrator. Identify common Teams problems. Explain how to approach the resolution process with Microsoft Teams.

Learning objectives

After completing this module, you’ll be able to:
  • Describe the role of the Teams administrator.
  • Identify common Teams problems.
  • Explain how to approach the resolution process with Microsoft Teams.
Troubleshoot Microsoft Teams Voice Issues

We will look at how to monitor and troubleshoot audio and video quality issues, together with emergency calling and direct routing issues.

Learning objectives

After completing this module, you’ll be able to:
  • Understand and troubleshoot media flow.
  • Use the Call Quality Dashboard to investigate audio and video issues.
  • Troubleshoot emergency calling issues.
  • Troubleshoot direct routing issues.
Troubleshoot Microsoft Teams meetings live events and messaging

Learn how to troubleshoot meeting creation, attendee access, meeting recording issues, and content sharing. Learn how to optimize live events, and how to troubleshoot messaging issues.

Learning objectives
After completing this module, you’ll be able to:
  • Troubleshoot Teams meetings.
  • Troubleshoot live events.
  • Troubleshoot messaging.
Configure and troubleshoot Microsoft Teams clients and services

Learn how to deploy, configure, maintain Teams client software, and how to troubleshoot Teams client startup and performance issues. Learn how to configure and troubleshoot Microsoft Audio Conferencing, call setup and troubleshoot phone system issues.

Learning objectives

After completing this module, you'll be able to:
  • Configure and troubleshoot Teams clients.
  • Configure and troubleshoot Teams services.
Troubleshoot Federation Issues

We will discuss federation and interoperability between Teams and Skype for Business.

Learning objectives

After completing this module, you will be able to:
  • Understand how to troubleshoot interoperability issues between Teams and Skype for Business, or Skype. 
  • Understand how to troubleshoot federation issues, including federation policies and domain lists.
Troubleshoot issues signing into Microsoft Teams
Learn how to troubleshoot account authentication, review sign-in logs, and troubleshoot both member and guest access issues. Learn how to validate network configuration and to configure Conditional Access policies.

Learning objectives
After completing this module, you’ll be able to:
  • Troubleshoot account and network issues. 
  • Troubleshoot member sign-in issues. Troubleshoot guest access issues.
Troubleshoot Apps and Channels
Learn how to troubleshoot the issues with public and private channels, including working with apps. Learn how to configure, define and validate app permission policies, and setup policies.

Learning objectives

After completing this module, you'll be able to:
  • Describe how to troubleshoot app issues in channels. 
  • Understand how to configure app permission and setup policies. 
  • Understand how to troubleshoot private and public channels.
Troubleshoot file sharing

You will learn how to troubleshoot file sharing problems.

Learning objectives

After completing this module, you'll be able to:
  • Troubleshoot private chat (P2P) file issues. 
  • Troubleshoot file issues for private channels.
  • Troubleshoot file issues for public channels.

Audience

The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Teams issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.

Prerequisites

Before attending this course, students must have:
  • Experience configuring and administering Microsoft Teams 
  • Experience using Windows PowerShell 
  • Working experience with performance tuning and service monitoring

Certification

product-certification

Course Benefits

product-benefits
  • Career growth
  • Broad Career opportunities
  • Worldwide recognition from leaders
  • Up-to Date technical skills
  • Popular Certification Badges

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