1. Plan for Teams Phone
Learn about Microsoft Teams Phone and what is needed to make and receive phone calls, plan for Teams Phone devices, features, and cloud voicemail.
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2. Plan and optimize network performance for Teams Phone
For real-time media in Microsoft Teams, network performance is key to a good user experience. In this module, we cover Teams real-time network requirements and how to optimize your network for Teams real-time media.
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3. Migrate voice services from Skype for Business Server to Teams
In this module, you'll learn how to plan, configure, and migrate Skype for Business Server Enterprise Voice users and devices to Microsoft Teams while maintaining the ability to call internally and externally during the migration.
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4. Configure Teams Phone
Before Microsoft Teams Phone users can make or receive calls and use advanced features, phone numbers must be assigned and Microsoft Calling plans or Operator Connect must be configured.
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5. Configure auto attendants and call queues
Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they're connected your agents as quickly as possible. You'll also learn how to setup auto attendants and call queues.
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6. Configure and deploy Direct Routing
In this module, you'll learn how administrators configure Direct Routing to meet user needs for telephony through a PSTN.
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7. Extend Teams Phone with additional services
Teams Phone leverages other Microsoft services and can be extended with third-party solutions for policy-based compliance recording, contact center integration, and custom bots.
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8. Configure and manage voice users
Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.
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9. Configure, deploy, and manage Teams devices
Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.
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10. Monitor and troubleshoot Teams Phone
Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics and Call Quality Dashboard are also covered for reporting and troubleshooting.
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