MS-220T00 - Troubleshoot Microsoft Exchange Online

This course teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. In this course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.

Duration: 3.0 days

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Objectives

After completing this course, students will be able to:
  • Manage the transport pipeline in Microsoft 365
  • Manage and troubleshoot mail flow in Microsoft 365
  • Manage message security
  • Manage compliance in Microsoft 365
  • Manage your Microsoft 365 messaging environment
  • Manage role-based permissions in Microsoft 365
  • Manage recipient objects and resources in Microsoft 365
  • Manage the hybrid deployment life cycle
  • Manage mailbox migrations

Content

1. Troubleshoot problems with mail flow
Investigate and diagnose problems with email flow in your Exchange Online organization. Find issues caused by incorrect transport rules, DNS records, message headers, and other causes.

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2. Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365
Investigate and diagnose why emails are prevented from arriving at their intended destination because of inbox rules, Microsoft Defender for Office 365, spam filter policies, and other Exchange Online features.

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3. Troubleshoot compliance and retention issues
Investigate and diagnose problems with compliance and item retention in your Exchange Online organization, including incorrect retention policies, problems with eDiscovery, and inappropriate holds.

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4. Troubleshoot encryption, auditing and journaling
Investigate and diagnose misconfigured encryption, auditing, and journaling in your Exchange Online organization.

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5. Troubleshoot desktop Outlook clients
Investigate and diagnose problems that desktop and laptop computer users have when connecting their Outlook client to Exchange Online.

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6. Troubleshoot issues with mobile devices
Investigate and diagnose problems that users may experience when they use mobile phones, tablets, and other devices to access Exchange Online.

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7. Troubleshoot Exchange Online configuration issues
Investigate and diagnose Exchange Online configuration issues including provisioning errors, recipient issues, address book membership, and public folder settings.

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8. Troubleshoot hybrid and migration issues
Investigate and diagnose problems in an Exchange Online and Exchange Server hybrid organization, including mail flow problems, synchronization issues, and migration failures.

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Audience

The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Exchange Online issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.

Prerequisites

Before attending this course, students must have:
  • Experience with PowerShell and the Exchange PowerShell module. 
  • Significant experience deploying, managing, and troubleshooting Exchange environments.

Certification

product-certification

Skills Measured

  • Troubleshoot mail flow issues (20–25%)
  • Troubleshoot compliance and retention issues (25–30%)
  • Troubleshoot mail client issues (20–25%)
  • Troubleshoot Exchange Online configuration issues (15–20%)
  • Troubleshoot hybrid and migration issues (10–15%)

Course Benefits

product-benefits
  • Career growth
  • Broad Career opportunities
  • Worldwide recognition from leaders
  • Up-to Date technical skills
  • Popular Certification Badges

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