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MB-220T00 - Microsoft Dynamics 365 Marketing

This course will review the marketing application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.

Duration: 4.0 days

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Schedule

Kuala Lumpur | 05 Dec 2023 - 08 Dec 2023 Malaysia
Virtual ILT | 05 Dec 2023 - 08 Dec 2023 Malaysia
Virtual ILT | 13 Nov 2023 - 16 Nov 2023 Sri Lanka
Virtual ILT | 13 Nov 2023 - 16 Nov 2023 United Arab Emirates

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Objectives

  • Sign up for a free trial of Dynamics 365 Marketing
  • Purchase and set up Dynamics 365 Marketing
  • Re-run the setup wizard
  • Manage marketing environments
  • Update the marketing app
  • Uninstall Dynamics 365 Marketing services
  • Access the settings area within Dynamics 365 Marketing
  • View versions, quota limits, and usage limits.
  • Update default settings for landing pages, emails, customer journeys, and more.
  • Manage customer engagement settings including compliance settings, audience configuration, push notification and SMS provider setup, social media account management, and more.
  • Turn on the Microsoft Teams collaboration and chat features for use within the marketing app.
  • Set up the connections to webinar providers and manage default settings for events.
  • Define how form submissions are matched to existing contacts or leads, configure lead scoring, and enable the Microsoft Dynamics 365 Connector for LinkedIn Lead Gen for your environment.
  • Select which entities to sync to Dynamics 365 Marketing, connect your Dynamics 365 Marketing environment to Microsoft Azure Blob Storage, and connect Customer Insights to your Dynamics 365 Marketing environment.
  • Authenticate your domain in Dynamics 365 Marketing
  • Build and protect your send reputation
  • Prepare Dynamics 365 for GDPR compliance
  • Upload images to the file library and use images in marketing content.
  • Create keywords and associate them to images.
  • Incorporate content block elements in marketing content.
  • Review, update, and create content settings.
  • Manage contacts and accounts in Dynamics 365 Marketing.
  • Identify the core concepts of account-based marketing.
  • Score and qualify leads.
  • Create and publish marketing forms.
  • Add forms to Dynamics 365 Marketing pages and externally hosted pages.
  • Set up form captures.
  • Build marketing form and marketing page templates.
  • Create and publish a marketing email.
  • Construct segments within Dynamics 365 Marketing.
  • Leverage segments created within Customer Insights.
  • Design and publish a customer journey.
  • Run an A/B test in outbound marketing.
  • Build marketing email, segment, and customer journey templates.
  • Create a subscription list.
  • Build a subscription center form.
  • Design a subscription center marketing page.
  • Identify a subscription center in content settings.
  • Select a content settings record in a customer journey.
  • Monitor website visits.
  • Track visitors to your marketing pages.
  • Create redirect URLs.
  • Schedule and post messages on social media.
  • Create an in-person event in Dynamics 365 Marketing.
  • Manage sessions, speakers, and sponsorships.
  • Configure registration options and setup event passes.
  • Capture additional information about the event including financial details and event team members.
  • Customize the calendar content for the event.
  • Manage event logistics.
  • Publish the event and view the event website.
  • Configure webinar settings for On24 and other third-party webinar providers.
  • Create a webinar event using On24 or other third-party webinar providers.
  • Create a webinar event using Microsoft Teams.
  • Build the registration form for a virtual event.
  • Use emails, segments, and journeys to promote your events.
  • View and manage event registrations.
  • View and manage event attendance.
  • Follow up after the event.
  • Create and manage recurring events.
  • Create an event template.
  • Review and analyze results from Dynamics 365 Marketing insights.
  • Review entity calendars
  • Review form calendars
  • Create and customize marketing calendars

Content

1. Set up and manage Dynamics 365 Marketing

Are you interested in marketing applications? This module explains how to sign up for a free trial or purchase Dynamics 365 Marketing.

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2. Advanced configuration for Dynamics 365 Marketing

Administrators use settings to fine-tune application behavior, set marketing defaults, check quotas, manage core marketing settings, and more.

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3. Review domain authentication, email best practices, and GDPR in Dynamics 365 Marketing

Learn about domain authentication, email best practices, and GDPR.

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4. Manage assets and content settings in Dynamics 365 Marketing

Learn about managing assets, keywords, content blocks, and content settings in Dynamics 365 Marketing.

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5. Manage customers in Dynamics 365 Marketing

This module covers the basics of contact, accounts, and lead management within Dynamics 365 Marketing.

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6. Manage forms and pages in Dynamics 365 Marketing

Learn how to manage forms and marketing pages in Dynamics 365 Marketing.

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7. Manage emails, segments, and journeys in Dynamics 365 Marketing

This module covers managing marketing emails, segments, customer journeys, and A/B testing in outbound marketing.

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8. Manage subscription centers and double opt-in in Dynamics 365 Marketing

Learn about managing subscription centers and double opt-in in Dynamics 365 Marketing.

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9. Manage website visits, redirect URLs, and social postings in Dynamics 365 Marketing

This module discusses managing website visits, redirect URLs, and social postings in Dynamics 365 Marketing.

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10. Create an on-site event in Dynamics 365 Marketing

Do you manage and set up events? This module explains the process of creating an on-site event and managing the event details including sessions, speakers, sponsorships, registration, passes, and more within Dynamics 365 Marketing.

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11. Create a webinar event in Dynamics 365 Marketing

Do you need to create webinars? This module explains the process of creating a webinar event within Dynamics 365 Marketing.

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12. Promote events, manage registration and check-ins, and review results in Dynamics 365 Marketing

Learn how to promote events, manage registration and check-ins, and review results in Microsoft Dynamics 365 Marketing.

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13. Advanced event management features in Dynamics 365 Marketing

Create and manage new recurring events and event templates in Dynamics 365 Marketing.

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14. Evaluate marketing initiatives with analytics in Dynamics 365 Marketing

Evaluate analytics and key performance indicators of marketing efforts in order to understand impact and what tactics work best for your target audience.

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15. Review the marketing calendar in Dynamics 365 Marketing

Visualize marketing activities, view entities, and related activities and customize your marketing calendars.

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Audience

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Marketing for businesses.

Prerequisites

Knowledge of the Dynamics 365 platform and an understanding of basic marketing principles. Power Platform experience, especially in model-driven applications, is also recommended.


Certification

product-certification

Skills Measured

  • Configure marketing applications (15-20%)
  • Manage segments and lists (10-15%)
  • Create and manage marketing forms and pages (5-10%)
  • Manage leads, contacts, and accounts (5-10%)
  • Create and manage marketing email messages (10-15%)
  • Manage customer journeys (20-25%)
  • Manage events and webinars (10-15%)
  • Configure Dynamics 365 Customer Voice (5-10%)

Course Benefits

product-benefits
  • Career growth
  • Broad Career opportunities
  • Worldwide recognition from leaders
  • Up-to Date technical skills
  • Popular Certification Badges

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