This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
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Private training brings the classroom or virtual classroom experience to your office or a preferred offsite location. Convenient, practical, and effective training tailored to your company's needs.
If you have multiple locations, please list them in the comments section.
After you complete this course, you can perform the following tasks
This course is suitable for all roles, including installers, administrators, and service desk agents.
Basic browser navigation skills
This course is not associated with any Certification.