Home > Vendors > ibm > tp352g

TP352G - IBM Control Desk Fundamentals


Duration: 2.0 days

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.


After you complete this course, you can perform the following tasks

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk


This course is suitable for all roles, including installers, administrators, and service desk agents.


  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Configuration, Change, and Release Management


Basic browser navigation skills


This course is not associated with any Certification.


Scheduled DateCountryLocationFeesRegister
2022-10-17 - 2022-10-18 Thailand Virtual ILT THB 40000

Enquire Now
By clicking "Submit", I agree to the Terms Of Use and Privacy Policy