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C110018G - Managing Incidents on IBM Cloud


Duration: 1.0 day

The Managing Incidents on IBM Cloud module covers incident characteristics, implementing alerts for incident thresholds, creating runbooks for troubleshooting and mitigating incidents, and problem-solving techniques.


  • Learn about incident characteristics
  • Understand the incident management process 
  • Learn how to implement alerts for incident thresholds
  • Gain an appreciation for the impacts of incidents on upstream and downstream processes
  • Learn how to create runbooks to troubleshoot and mitigate the most common incidents
  • Learn about automation services available on IBM Cloud
  • Understand essential problem solving techniques


This course is intended for learners who are pursuing professional-level site reliability engineer certification on IBM Cloud.


Module Introduction

  • Topic 1: Incident Characteristics
  • Topic 2: The Incident Management Process
  • Topic 3: Implementing Alerts for Incident Thresholds
  • Topic 4: Impacts of Upstream and Downstream Dependencies
  • Topic 5: Creating Runbooks to Troubleshoot and Mitigate Common Incidents
  • Topic 6: Types of Automation Services Available on IBM Cloud
  • Topic 7: Problem Solving Techniques

Module Summary


Before starting this curriculum, the target audience should understand:

  • System Thinking
  • DevOps practices
  • Cloud Architecture
  • Software engineering principles
  • System administration
  • Network and OSI model
  • Networking and security practices for IBM Cloud
  • Incident management
  • Root cause analysis

The target audience should also be able to:

  • Proficiently write code
  • Create run books as a reference
  • Make system components serviceable
  • Interpret data and statistics to determine actions
  • Use LogDNA, SysDig, Grafana, Prometheus, Kibana
  • Interpret schematics
  • Drive incidents to resolution
  • Remediate underlying sources of unreliability
  • Create and configure VMs
  • Create and configure Containers on IBM Kubernetes Service (IKS)/Red Hat OpenShift Kubernetes Services (ROKS)
  • Create and configure Containers using OpenShift
  • Create and configure Serverless applications
  • Configure for high availability and scalability



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